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Computers in libraries

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All Wiltshire libraries provide access to computers with an internet connection.

Library members can book up to three sessions (up to three hours) a day on a computer for free. If you live or work in Wiltshire and are not yet a member you can join the library and use a computer immediately.  If you are under 16 you will need to bring your parent or guardian so they can sign a consent form.

To book a PC in advance contact your local library.  You'll need your library card number and PIN*.

Visitors can be given temporary access to a computer with proof of identity, a donation for use will be requested.

All users are required to agree to the conditions of use and internet access is filtered; this is to prevent access to offensive or illegal websites. If you find that you can access a website you believe should be blocked, please report it to a member of library staff. If you find a site that you believe should be available, please ask a member of library staff to request that it is unblocked.

What facilities are available?

  • Internet Explorer
  • Google Chrome
  • Microsoft Office
  • Microsoft Publisher
  • USB ports
  • Writable CD drives
  • Black and white printing (10p charge per sheet)
  • Colour printing - only available in Chippenham and Salisbury (£1 charge per sheet)
  • Access to all online resources Wiltshire libraries subscribe to such as Ancestry Library Edition
  • Scanning facilities (selected machines only)
  • Screen magnification software for visually impaired users (selected machines only)

Wi-Fi

Free public Wi-Fi is available in all Wiltshire libraries with WiltsOnline. Printing is not available over Wi-Fi but the library computers can be used for printing.

IT support

Library staff will be happy to give you basic help and support when using a computer. However, if you have never used a computer before or if you need more advanced help, you may need to attend a training course. Some libraries host IT taster sessions for beginners and all libraries will be able to direct you to an appropriate course in your area.

Learning Curve run five week Get Online courses for complete beginners in a number of libraries. The course is led by a professional, qualified tutor and guides the beginner through the basics of using a computer, communicating online, using the Internet safely and finding information online. Exercises are provided at each session and resources are provided for learners to take away to help them to embed their learning. Each session lasts an hour and a half. For more information, please contact Learning Curve on 01225 792500.

Wiltshire Council has a large team of volunteers called digital champions, who provide free, basic computer support to people in their local community. For more information, visit Wiltshire Online.

*PIN - (Personal Identification Number):

As a member of the library you can obtain a unique four digit PIN, which will allow you to access your account details, place a reservation; check your loans and renew them online. If you don’t know your PIN, please email us your library card number, postcode and date of birth so that we can reply with your PIN or visit your local library, taking your library card with you.

Contact Details (LiveLink)

Multiple Contacts:
eMail: libraryenquiries@wiltshire.gov.uk
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Last updated: 11 April 2012

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