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Libraries - Frequently Asked Questions

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Joining your library

How can I join the library?

You can find all the information you need on the Join the library page. It is free to join.

Can children join the library?

Children and young people under 16 are very welcome to join the library. There is no lower age limit for children joining the library. They need to visit the library with a parent (or legal guardian) who will need to bring a form of ID (e.g. an allowance book, bank statement or driving licence) which contains their name and current address. If this is not possible, library staff will supply a membership form to be completed by a parent or legal guardian.

Can I join the library if I am visiting Wiltshire?

Visitors to Wiltshire can become temporary members free of charge on presentation of their home library card or proof of address.

What is a PIN and how can I get one?

When you join the library you will be given a unique four digit PIN, which will allow you to access your account details, place a reservation, check your loans and renew them online. You can also use your PIN to access a range of online resources.

If you do not know your PIN you can ask for it at any time. Please email us your library card number, date of birth and postcode or visit your local library, taking your library card with you for identity. You can change the number to another one, if you prefer.

Visiting your library

Where is my nearest library and what are its opening times?

You can find details of static libraries here. More information about mobile library routes and times is available here.

What if I can’t get out to visit a library?

The Home Library Service is for people who are unable to use their local library because they have a disability, or are physically unable to carry library books,or for carers who find leaving the person they care for difficult. A library volunteer will select and deliver books or audio items to the person's home on a regular basis. There are no fines or charges for this service. For more information, please contact your local library.

How can I find out about mobile libraries in my area?

Wiltshire libraries operates two mobile libraries across the county and one residential homes mobile. You can find details of their locations and times here.

Borrowing and renewing library items

What can I borrow from my library?

Library members can borrow up to twelve items on their library card. This can be any combination of books, films on DVD or Blu-ray and talking books on cassette, CD or Playaway (mp3) You can borrow and return at any Wiltshire library providing you do not exceed this total.

Can I renew my library books / items?

You can renew books up to 4 times before you need to return them to the library. This can be done by ringing the library, ringing the 24 hour renewal line on 0844 414 2270 or doing it yourself online. DVDs and talking books cannot be renewed as they are hired and must be returned at the end of the hire period.

How long can I keep items?

Books and audio books are issued for three weeks, hire items for a week.

What if I return items late?

There is a charge for books that are returned late and where hire items are kept late the charge is payable again. This applies to DVDs and talking books. Full details are available here

Can I request a book if my library does not have a copy?

If there is a copy in the county, you can place a request online or by contacting your local library. To reserve a book online, you will need to enter your library card number (with no spaces) and PIN.

Can I borrow talking books from the library?

A wide selection of talking books are available in a variety of formats, full details are available here.

Why can’t I place a reservation or renew my items online?

There are several reasons why you may not be able to reserve or renew items online, the first is that your library card may have expired. Library cards expire every three years; this is an opportunity for us to check that we still have the correct contact details for you.

The second reason you may not be able to renew or reserve items is if you have a number of charges on your library account, these could be fines, hire charges, or reservation charges. You can pay these charges online or on your next visit to the library.

If you are unable to renew or reserve items online, please visit your local library or email us.

Using computers at your library

Can I use computers with the internet at my library?

Any adult member of the library can access a computer with the internet using their library card. They can be pre-booked by ringing the library. You can have a maximum of 2 one-hour sessions daily.

Can children use computers with the internet at my library?

Children and young people under 16 who wish to use the PC and internet facilities need to bring their parent or legal guardian to the library to sign a permission form. This form cannot be taken home and cannot be signed by anyone other than a parent or guardian.

What do I need to use a computer?

You must be a member of the library and use your library card and PIN to log in.

Can I book a computer in advance?

Computers can be pre-booked by ringing the library or you can book online in the library. You can have a maximum of 2 one-hour sessions daily.

Can I join the library online?

You can register for membership online. You will then need to visit the library to complete your enrolment and to obtain your library card and PIN. We will ask to see proof of your name and current address.

What is a PIN and how can I get one?

When you join the library you will be given a unique four digit PIN, which will allow you to access your account details, place a reservation, check your loans and renew them online. You can also use your PIN to access a range of online resources.

If you do not know your PIN you can ask for it at any time. Please email us your library card number, date of birth and postcode or visit your local library, taking your library card with you. You can change the number to another one, if you prefer.

Events in your library

Do you have any events for adults?

Libraries hold a range of events for adults. To find out more have a look at the Library events link on our homepage.

Do you have any activities for children?

Libraries have regular story times and rhyme times for children. Other events are held during school holidays and every summer there is a reading challenge for older children.

What clubs and societies are there locally?

The Wiltshire Clubs and Organisations Directory lists many local groups in Wiltshire. Libraries also have posters advertising local clubs, societies and events.

Contact the library service

How can I contact my local library?

All library locations, opening times and contact details are available on our library location page.

Can I email the library service?

You can email the library service at libraryenquiries@wiltshire.gov.uk.

Contact Details (LiveLink)

Multiple Contacts:
eMail: libraryenquiries@wiltshire.gov.uk
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Last updated: 9 July 2012

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