Library charges

Customer notice

Due to essential maintenance work on Wednesday 16 May 2012 there may be some disruption to the following services for a short period of time from 6pm:

• Rights of Way, Wiltshire Swindon Learning Resource, Schools Directory, Wiltshire Community History and Wills

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About this service

Charges from 1 January 2012 Charges include VAT where applicable.

Charges for overdue books

Books	Loan period	Overdue charge	Maximum charge per loan
Adult books (including printed music)	3 weeks	18p per day the library is open	£6
Children's books and children's audio books	3 weeks	3p per day the library is open	£1
Loans from Mobile Libraries	2 weeks	No overdue charges apply

Charges for hiring items

Charges for hire items apply to set or single item.

Hiring Items	Loan period	Hire fee	Re-hire charge for late return	Maximum charge for late return
Adult audio books (static libraries)	3 weeks	£1.80	£1.80 per 3 week period or part period	£6.40
Adult audio books (mobile libraries)	4 weeks	£1.80	£1.80 per 4 week period or part period	£6.40
Adult audio books	Annual subscription	£45 per annum for 12 months from date of subscription payment	£1.75 per 3 week period or part period £1.75 per 4 week period or part period (Mobiles)	£6.40 £6.40
Playstation 2 games	1 week (2 and 3 week loans at 2x and 3x weekly hire rate)	£3.10 per week, or £3.10 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£3.10 per week or part week. £3.10 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£12
CDs	1 week (2 and 3 week loans at 2x and 3x weekly hire rate)	£1.80 per week, or £1.80 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£1.80 per week or part week. £1.80 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£6
Language courses	6 weeks	All formats £2.80 for 6 weeks	£2.80 per 6 week period or part period	£6
DVDs (except DVD Gold)	1 week (2 and 3 week loans at 2x and 3x weekly hire rate)	£1.80 per week, or £1.80 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£1.80 per week or part week. £1.78 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£6
DVD Gold and Blu-Ray discs	1 week (2 and 3 week loans at 2x and 3x weekly hire rate)	£3.00 per week, or £3.00 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£3.00 per week or part week. £3.00 per visit (i.e. 2 or 4 weekly stop) on Mobile Libraries	£12

Charges for requesting items

Type of request	Charge
Request fee per item of adult stock from within Wiltshire Library and Information Service	80p
Additional request fee per item of stock obtained from out of county Photocopies from serials Books	£2.20 + 10p per sheet £3.40
Renewal fee (British Library items only)	£2.40
Children's items from within Wiltshire Library and Information Service	Free

Charge for replacing a lost or damaged library card

Other than for fair wear and tear - Adult  £1.20  Child  60p

Damaged or lost stock charges

Books	Hardback	Paperback
Adult non-fiction	£24.00	£12.50
Adult fiction	£17.00	£8.50
Children's*	£9.50	£6.00

* There are no charges for damage to children’s board books, normal charges apply however for a board books that are lost or returned late.

Audio Visual Material	Charge
If a single item from a set cannot be replaced the whole set must be paid for. If jacket is lost or damaged replacement charges apply.
Music Compact discs – per disc (multi disc sets charge at 2x, 3x etc as appropriate)	£12.60
Audio Compact discs –per disc (multi disc sets charge at 2x, 3x etc as appropriate)	£6.30
Digital Audio Books (Playaways) – full replacement cost.
Videos – standard charge per tape (multi tape sets charge at 2x, 3x etc as appropriate) Please note that there sometimes exceptions to this charge but you will be informed by library staff if this applies.	£5.00
Children’s Videos – standard charge per tape Please note that there sometimes exceptions to this charge but you will be informed by library staff if this applies.	£5.00
DVDs - standard charge per tape (multi tape sets charge at 2x, 3x etc as appropriate) Please note that there sometimes exceptions to this charge but you will be informed by library staff if this applies.	£18.00
Playstation games - Items priced individually based on full replacement cost
Cassettes - per tape (multi tape sets charge at 2x, 3x etc. as appropriate) - adult Cassettes - per tape (multi tape sets charge at 2x, 3x etc. as appropriate) - children’s	£7.90 £4.75
Language course sets - charge as above for each adult cassette/CD/video in the set + £10.50 to cover cost of booklets/printed materials included.

Wiltshire Performing Arts Library

Item	Charge
Chamber music per set	£5.00
Orchestral sets	£30.00
Vocal sets - larger works Vocal sets - 1 song or 1 anthem	£1 per coy 50p per copy
String sets and Band sets	£15 per set
Playsets - full sets One act plays and sketch sets	£7.50 per set £3.75
Video/DVD/CD including sound effects	£1.80
Music score teaching packs per pack	£3.00
Music & play sets not returned by the due date per set	£30.00
Single copies of Music or Play sets borrowed and not returned by due date -  normal adult book overdue rate per day	18p

Copying and Reproduction Fees

These charges also apply where paper is provided by a customer.

Type of copying	Siz, colour and number	Charge
Photocopies	Black and white per A4 copy Black and white per A3 copy	10p 10p
Printing from computer terminals	Black and white per A4 copy Colour printouts (where available)	10p 50p
Copies produced by staff and sent by mail or fax	1-10 copies (minimum charge) Further copies	£5 10p each
Prints from Microforms - per single copy from any source An additional charge for currency conversion, if required, may also be applied. A standard charge of 50p will be made for postage & packing where applicable.	Black and white per A4 copy Black and white per A3 copy	£1.30 £1.90

Other charges

Service	Charge
Sending Faxes - UK per sheet	£1.10
Sending Faxes - European Union per sheet	£2.20
Sending Faxes - Rest of the World per sheet	£3.30
Internet Access	Free
Questionnaires - Charge for completing if not relevant to Wiltshire Libraries & Heritage	£55
Questionnaires - Charge for completing if relevant	£30
Consultancy Fees – by agreement with the Head of Service
Parcel carrying – on Wiltshire Libraries & Heritage vans per parcel of standard box size	£42
Research – subject to staff availability - First 30 minutes Subsequent research on same topic - per 30 minutes Charge negotiable beyond 2 hours research	Free £30

Exhibitions

Charges apply where an entrance fee is made or items are offered for sale or where the exhibition serves as an advertisement for products or services.

Salisbury Library
Main Gallery	£102 per week
Young/Creasey Galleries	£75 per week
Portico Gallery	£37.50 per week
Workshops	£17.50 per day
All Other Libraries
Exhibitions in meeting rooms	£22.45 per week
Exhibitions elsewhere in building	£17.10 per week
Exhibition previews	£32

Commission:  all libraries where charges apply will take commission at 20% (including VAT) on all sales achieved during the period of the exhibition. It is essential that exhibitors are made aware of this when the booking is arranged. A VAT receipt should be given following payment.

Hire of meeting rooms

Hire of meeting rooms is subject to staff availability in all cases.

Category:

A.  Free use applies to

• Organisations which have some form of occupancy in a Library (i.e. Museum, TIC or CAB).
• Non-profit making organisations whose activities support Library Service objectives including lifelong learning.

Free use is solely at the discretion of the Head of Customer Services and must not involve any caretaking or staff costs.

B.  Concessionary charge applies to non-profit making organisations with community objectives. Where a room is free during normal opening hours or on a closed day when staff are on duty, when exhibition arrangements are not affected and there are no caretaking or staff cost involved. £6 per hour

C.  Use of library space by other than non- profit making organisations, not making use of ICT facilities (e.g: customer surgeries) per half day or less £39.50

D.  Use of library ICT facilities by Colleges, etc per half day or less £34

E.  Standard charge applies to all organisations where there is a requirement for caretaking or staff time. £27.50 per hour

A and B charges assume that the hirer will set out and put away seating, tables and equipment required.

Surcharge: a surcharge is made when use of the accommodation exceeds the agreed finish time by 15 minutes. The surcharge is 100% of the charge made for the session.

All charges will be subject to review.

Transportation of additional furniture for the meeting cost plus 20% plus VAT

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Last updated: 11 April 2012