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Non-domestic rates

Business rates relief

Information about the schemes available to support businesses during COVID-19


The Government is increasing the retail discount on business rates to 100% for 12 months which has been expanded so it now includes retail, hospitality and leisure properties, such as museums, theatres, gyms, pubs, shops, music venues, restaurants and hotels.

If your business has received the retail discount in the 2019 to 2020 tax year we will send a revised bill as soon as possible. There is no action for you to take.


The Government has introduced a business rates holiday for nurseries in England for the 2020 to 2021 tax year. Properties that will benefit from the relief will be hereditaments:

  • occupied by providers on Ofsted's Early Years Register
  • wholly or mainly used for the provision of the Early Years Foundation Stage

We will send you a revised bill as soon as possible. There is no action for you to take.

Non-Domestic Rates, or business rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services. Under the business rates retention arrangements introduced from 1st April 2013, authorities keep a proportion of the business rates paid locally. This provides a direct financial incentive for authorities to work with local businesses to create a favourable local environment for growth since authorities will benefit from growth in business rates revenues.

The money, together with revenue from council tax payers and certain other sums, is used to pay for the services provided by local authorities in your area. Further information about the business rates system, including transitional and other reliefs, may be obtained at www.gov.uk.


The council offers various dates for payment by direct debit. This is the most effective way to pay. Please contact us on 01249 706290. If you wish to change to this method of payment. Alternatively, you can download the Business rate direct debit mandate from the download section.

  • The online payments facility is available 24 hours a day to allow you to pay your business rates when it is convenient for you
  • You will need to quote your account reference number and confirm the amount you need to pay
  • Please allow three days for your payment to reach the council
  • Payments made by credit card will be subject to a transaction charge
  • You can pay with our automated payment line 24 hours a day, 7 days a week, on 0300 456 0119
  • You will need to quote your account reference number and confirm the amount you need to pay
  • Payments made by credit card will be subject to a transaction charge
  • You can pay free of charge by cash or cheque at any Post Office using your existing payment card or the barcode on the front of your bill (not all bills have a barcode)
  • Please allow seven days for your payment to reach the council
  • Cheque payments should be made payable to ‘Post Office Ltd’ and presented with your payment card
  • Please refer to your bill to confirm the amount of each payment

Inform your bank the amount you want to pay, your account reference number  and the council’s bank account details:

  • Bank: HSBC
  • Sort code: 40-44-33
  • Account number: 51460021

Cheques must be made payable to 'Wiltshire Council'.
Please provide your name, account reference number and the address to which the payment relates on the reverse of the cheque,

Please send your payment to:

    • Collections – NDR
    • PO Box 4385
    • Trowbridge
    • BA14 4DS

    The Government is providing funding to local authorities so that they can provide a discount worth up to £1,500 a year from 1st April 2017 until 31st March 2025, to office space occupied by local newspapers. This is up to a maximum of one discount per local newspaper title and per hereditament, and up to state aid limits. Eligibility criteria for this relief is set out in a guidance note: “The case for a business rates relief for local newspapers”.


    A new pub discount has been introduced from 1st April 2020 and an amount of £1,000 will be provided to pubs with a rateable value of less than £100,000. This is awarded in addition to any entitlement to retail discount.


    If you want more information about business please contact us using the links section.


    Local Government Finance Act 1992

    The Non-Domestic Ratepayers (Consultation) Regulations 1992

    Wiltshire Council has a duty to consult representatives of those who are subject to non-domestic rates on property in the county for the period beginning 1 April 2020.

    A meeting to discuss these proposals will be held in the Kennet Committee Room, County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JN on 5 February 2020 at 11am. Representatives are invited to attend but are requested, if possible, to give notice of their intention to do so to Democratic Services committee@wiltshire.gov.uk or at the address below:

    Democratic Services
    County Hall
    Bythesea Road
    BA14 8JN

    Such papers and information, as are required by the above Regulations to be supplied, are available on request from 27January 2020.

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    Last updated: 4 June 2020 | Last reviewed: 4 June 2020