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Business rates

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Shortcuts for business rates

Non-domestic rates

Non-domestic rates, or business rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services. Except in the City of London, where special arrangements apply, the rates are pooled by central government and redistributed to local authorities as part of the annual formula grant settlement. The money, together with revenue from council tax payers, revenue support grant provided by the Government and certain other sums, is used to pay for the services provided by your local authority and other local authorities in your area. From 1 April 2013, under the new Business Rates retention arrangements,each local authority will be allowed to keep a proportion of the Business Rates they have collected.

Please note: Please check our empty properties page for the rates payable on empty properties.

There are several different ways you can pay:

You have to pay the total amount of business rates on your bill, regardless of how you choose to pay. There are no reductions for any particular method of payment.

Direct debit

The council offers various dates for payment by direct debit. This is the most effective way to pay. Please contact us on 01249 706290. If you wish to change to this method of payment. Alternatively, you can download the PDFBusiness rate direct debit mandate business rate direct debit mandate 56kb. Our sample bill page can help you find your account number.

Pay online

The online payments facility is available 24 hours a day to allow you to pay your business rates when it is convenient for you. You will need to quote your account reference number and confirm the amount you need to pay. Our sample bill page can help you  find your account number. Please allow three days for your payment to reach the council. Payments made by credit card will be subject to a transaction charge

Automated payment line

You can pay with our automated payment line 24 hours a day, 7 days a week, on 0300 456 0119. You will need to quote your account reference number and confirm the amount you need to pay. Our sample bill page can help you find your account number. Payments made by credit card will be subject to a transaction charge.

At a Post Office

You may pay, free of charge, by cash or cheque at any Post Office using your existing payment card or the barcode on the front of your bill (not all bills have a barcode).  Please allow seven days for your payment to reach the council. Cheque payments should be made payable to ‘Post Office Ltd’ and presented with your payment card. Please refer to your bill to confirm the amount of each payment.

Payment by internet banking or BACS

Inform your bank the amount you want to pay, your account reference number our sample bill page can help you find your account number and the council’s bank account details:

  • Bank: HSBC
  • Sort code: 40-44-33
  • Account number: 51460021

Paying by post

Cheques must be made payable to 'Wiltshire Council'. Please provide your name, account reference number, our sample bill page can help you find your account number and the address to which the payment relates on the reverse of the cheque,

Please send your payment to:

  • Collections – NDR
  • PO Box 4385
  • Trowbridge
  • BA14 4DS

Apply for business rate relief

More information

If you want more information about business rates please contact us using the details on the left.

Local offices are also situated in:

Chippenham Salisbury Devizes Trowbridge
Wiltshire Council
Monkton Park
Chippenham
Wiltshire
SN15 1ER
Wiltshire Council
Bourne Hill
Salisbury
Wiltshire
SP1 3UZ
Wiltshire Council
3 - 5 Crossmolina Buildings
Snuff Street
Devizes
Wiltshire
SN10 1FG
Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
Telephone: 01249 706290      

All offices are open Monday to Friday 8.30am to 5.30pm

Contact Details (LiveLink)

Multiple Contacts:

Call Us:
01249 706290

Please send your enquiries to:
Revenues Service
Wiltshire Council
Collections - Business Rates
P.O. Box 4385
Trowbridge
BA14 4DS

Please send all payments to:
Collections
PO Box 4385
Trowbridge
BA14 4DS

Email:
businessrates@wiltshire.gov.uk


eMail:
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Related information

  • Council tax

Related documents

Last updated: 14 April 2014

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Contact details

Call Us:
01249 706290

Please send your enquiries to:
Revenues Service
Wiltshire Council
Collections - Business Rates
P.O. Box 4385
Trowbridge
BA14 4DS

Please send all payments to:
Collections
PO Box 4385
Trowbridge
BA14 4DS

Email:
businessrates@wiltshire.gov.uk