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Business rates

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Non-domestic rates

Non-domestic rates, or business rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services. Except in the City of London, where special arrangements apply, the rates are pooled by central government and redistributed to local authorities as part of the annual formula grant settlement. The money, together with revenue from council tax payers, revenue support grant provided by the Government and certain other sums, is used to pay for the services provided by your local authority and other local authorities in your area. From 1 April 2013, under the new Business Rates retention arrangements,each local authority will be allowed to keep a proportion of the Business Rates they have collected.

Please note: Please check our empty properties page for the rates payable on empty properties.

There are several different ways you can pay:

You have to pay the total amount of business rates on your bill, regardless of how you choose to pay. There are no reductions for any particular method of payment.

Pay securely online

The online payments facility is available 24 hours a day to allow you to pay your business rates when it is convenient for you. Payment is made by debit or credit card. Please have your account number to hand as you will need to enter this as part of the payment process; our sample bill page can help you find your account number

Direct debit

To improve service delivery, payment for business rates by direct debit can now be set up over the telephone. Simply contact the business rates office on 01249 706290 and an advisor will take your details and set up the direct debit. Alternatively, you can download the PDFBusiness rate direct debit mandate business rate direct debit mandate 56kb and return completed to our offices in chippenham (as shown on the mandate). Our sample bill page can help you find your account number

Automated payment line – 0300 4560119

The automated payment line is available 24 hours a day to allow you to pay business rates when it is convenient for you. Payment is made by debit or credit card. Please have your account number to hand as you will need to enter this as part of the payment process; our sample bill page can help you find your account number

Paying at the Post Office

Any Post Office in the country will accept payment for your business rates, however you must present your bar-coded business rates bill with or your payment card with your payment.

Payment cards are available free of charge from Wiltshire Council. Please contact your local Wiltshire Council office using the contact details on the left to request a payment card. To show the contact details for your area, please select your address using the post code checker.

Please have your business rates account number to hand when you contact us.

Once requested, it will take a minimum of two weeks for the new payment card to reach you in the post. You still have to pay your business rates by the dates shown on your bill while you are waiting for your new card. If it has not reached you in time to make a scheduled payment, please make alternative arrangements to pay the current instalment.

If you plan to pay at the Post Office, please pay at least 5 days in advance of the date shown on your bill to make sure your payment reaches us on time.

Payment online, by telephone banking or by standing order

In order for you to arrange payment by online banking, telephone banking or standing order you will be required to supply the following details:

  • Wiltshire Council's Bankers, the HSBC Bank at 46 Fore Street,Trowbridge, Wiltshire,
  • The Sort Code is 40-44-33
  • The Account Number is 51460021
  • You must also quote your business rates reference number in addition to the above details

Apply for business rate relief

More information

If you want more information about business rates please contact us using the details on the left.

Local offices are also situated in:

Chippenham

Salisbury Devizes Trowbridge

Wiltshire Council
Monkton Park
Chippenham
Wiltshire
SN15 1ER

Wiltshire Council
27-29 Milford Street
Salisbury
Wiltshire
SP1 2AP

Wiltshire Council
3 - 5 Crossmolina Buildings
Snuff Street
Devizes
Wiltshire
SN10 1FG

Wiltshire Council
Bradley Road
Trowbridge
Wiltshire
BA14 0RD

Telephone: 01249 706290      

All offices are open Monday to Friday 8.30am to 5.30pm

Contact Details (LiveLink)

Multiple Contacts:

Call Us:
01249 706290

Please send your enquiries to:
Revenues Service
Wiltshire Council
Collections - Business Rates
P.O. Box 4385
Trowbridge
BA14 4DS

Please send all payments to:
Collections
PO Box 4385
Trowbridge
BA14 4DS

Email:
businessrates@wiltshire.gov.uk


eMail:
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Related information

Related documents

Last updated: 14 April 2014

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Contact details

Call Us:
01249 706290

Please send your enquiries to:
Revenues Service
Wiltshire Council
Collections - Business Rates
P.O. Box 4385
Trowbridge
BA14 4DS

Please send all payments to:
Collections
PO Box 4385
Trowbridge
BA14 4DS

Email:
businessrates@wiltshire.gov.uk