Wiltshire highways partnership

Wiltshire Council Members Protocol

Index of content

Wiltshire Community Area Map

Northern Division: Highway Areas 1 and 2

Chippenham, Corsham, Calne, Malmesbury, Wootton Bassett

Wiltshire Highways Partnership
Bath Road
Chippenham
Wiltshire
SN14 0AB
Tel: 01225 713000
Fax: 01225 713145
Divisional Highway Manager

Western Division: Highway Areas 3 and 4

Bradford on Avon, Melksham, Trowbridge, Westbury, Warminster

Wiltshire Highways Partnership
36 Lancaster Road
Bowerhill
Melksham
Wiltshire
SN12 6QT
Tel: 01225 702649
Fax: 01225 709785
Divisional Highway Manager

Eastern Division: Highway Areas 5 and 6

Devizes, Marlborough, North Tidworth

Wiltshire Highways Partnership
WCC Area Office
Salisbury Road
Marlborough
Wiltshire
SN8 4AE
Tel: 01672 513157
Fax: 01672 511895
Divisional Highway Manager

Southern Division: Highways Areas 7 and 8

Amesbury, Mere, Salisbury, Wilton

Wiltshire Highways Partnership
The Avenue
Wilton
Salisbury
Wiltshire
SP2 0BT
Tel: 01722 744440
Fax: 01722 744446
Divisional Highway Manager

Wiltshire Highway Partnership Service Manager

Contact: Wiltshire Highway Partnership Service Manager, preferably in writing or email, detailing the issue and the steps that you have already taken.
Telephone: 01225 756182

Local Highway Maintenance and Traffic Management

Background Information

  • Prior to the commencement of the financial year the Director of Environmental Services will make available to all Members of the council an annual information pack relating to each Community Area in their electoral division.
  • The annual information pack will contain:
    • Basic highway statistics and inventory data
    • CLARENCE call analysis for the preceding year
    • Routine maintenance and highway schemes (including structural maintenance traffic management and passenger transport schemes) undertaken in the preceding year
    • Programme of Highway Schemes (including structural maintenance, traffic management and passenger transport schemes) for the new financial year.
    • Contact names and telephone numbers for each community area
  • The annual information pack will be supplemented and updated at quarterly intervals during the year by means of a newsletter to members
  • It is not possible to include in the annual information pack details of all works on the highway (street works) by any one of the 300 utility companies that have statutory powers to do so
  • A Street Works Register is updated weekly by the council and may be referred to by members to identify an organisation responsible for a particular set of road works. This information is circulated weekly to all members in the Road Works Report.

Highway Scheme Development

(Including structural maintenance, bridge maintenance, traffic management and passenger transport schemes)

  • The development and implementation of Highway Schemes involves consultation with many interested parties. The list of consultees will vary from scheme to scheme depending on the nature of the project. Consultees could include elected members from all tiers; emergency services; officers from all tiers; community groups; frontagers; business interests; disabled groups; and many others. Some traffic schemes require the formal advertisement of Traffic Regulation Orders.
  • As a minimum, consultation will take place with the relevant Town or Parish Council, Wiltshire Council Councillor and Divisional Highways Manager before the design of Highway Schemes is finalised and before works commence. The council's emerging Consultation Strategy will be followed. Copies of correspondence with Town or Parish Councils will be forwarded to the local member for information.
  • Each Highway Scheme will have an identified (by name) Project Manager (usually a Ringway Parkman employee) and an Environmental Services Department Client Manager.

Member enquiry on routine highway/traffic matter or individual highway scheme - escalating actions

Routine highway maintenance and street lighting – reporting defects (including bus shelters)

  • Report to CLARENCE on 0800 232323 (or 01225 777234 if calling from a mobile or from outside Wiltshire) - Identify who you are. You will receive a response to your report.
  • Report to your Divisional Highway Manager

Routine highway maintenance – policy issues

Contact your Divisional Highway Manager

Problems?

Contact: Highways Group Manager, preferably in writing or email, detailing the issue and the steps that you have already taken.
Telephone: 01225 713412

Routine traffic management – reporting problems

Report to your Divisional Highway Manager

Problems?

Contact: Traffic Group Manager, preferably in writing or email customercare@wiltshire.gov.uk detailing the issue and the steps that you have already taken.
Telephone: 01225 713495

Routine passenger transport – reporting bus service problems

Report to Passenger Transport Bus Team
Telephone: 01225 713454
Email: buses@wiltshire.gov.uk

Reporting bus stop and shelter problems

Report to Passenger Transport Team
Telephone: 01225 713374
Email: passengertransport@wiltshire.gov.uk

Problems?

Contact: Passenger Transport Group Manager preferably in writing or email, detailing the issue and the steps that you have already taken.
Telephone: 01225 713322
Email: passengertransport@wiltshire.gov.uk

Schemes - highway, traffic and bridges

  1. Contact your Divisional Highway Manager
  2. Contact the named Project Manager or Client Manager

Problems?

Contact the named Client Manager, preferably in writing or email, detailing the issue and the steps that you have already taken.

The contact details (telephone number and e-mail address) will be identified in the Annual Information Pack.

Continuing problems?

Contact Highways Group Manager,
Telephone: 01225 713412
or
Traffic Group Manager,
Telephone: 01225 713495
or
Passenger Transport Group Manager,
Telephone: 01225 713322
or
Highway Improvements & Bridge Group Manager,
Telephone: 01225 713403

preferably in writing or email, customercare@wiltshire.gov.uk detailing the issue and the steps that you have already taken.

Issues that remain unresolved by the appropriate group manager for Highway and Passenger Transport matters

1a. Contact Assistant Director for Operations.
Telephone: 01225 713258

or for Traffic, Road Improvement and Bridges matters

1b. Contact Assistant Director for Planning and Development.
Telephone: 01225 713305 or

2 Contact Director.
Telephone: 01225 713200 or

3. Contact the Cabinet Member for Environment
Telephone: 01985 213193 or

4. Consider submitting an item to the Overview and Scrutiny Management Committee using the agreed Member Request Form.
Email: customercare@wiltshire.gov.uk

Contact the Scrutiny Support Team
Telephone: 01225 713056/79
Email: customercare@wiltshire.gov.uk

Last updated: 18 August 2009