Trading standards

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Wiltshire Trading Standards Service are here to protect the interests of Wiltshire consumers and businesses.

This website is part of our service to our traders and residents but you are free to browse this site no matter where you live.

Find your local service at Trading Standards Central

Trading Standards Institute (TSI)

TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.

UK European Consumer Centre (UKECC)

The UK European Consumer Centre is part of the European Consumer Centre Network (ECC-Net). There are 29 centres covering Europe, plus Iceland and Norway. The aim of the network is to provide advice and support to consumers who have a dispute with a trader based in a European country outside the UK. The Network will assist consumers in the attempt to resolve the complaint.

UK ECC can provide advice in the following main areas: buying goods and services, online shopping, internet auctions, holidays, timeshare and holiday clubs, air travel.

UK ECC is co-funded by the Department for Business, Innovation and Skills (BIS), and the European Commission.

The Trading Standards Institute hosts the UK ECC service at its head office in Basildon, Essex.

Consumer Direct

Wiltshire Council's Trading Standards Service works in partnership with Consumer Direct to provide free, impartial consumer advice.

For help on most consumer issues and for advice, you can contact Consumer Direct by telephone on 08454 04 05 06. This is the national number that is answered by any one of six Consumer Direct services around the Country.

If you wish to ensure you continue to receive your advice from the same single centre you may wish to call 01209 720333.  Normal charges will apply as this is not a premium rate number.

The Consumer Direct Helpline is open every weekday Monday to Friday 9am to 5pm, excluding Bank and Public Holidays.

You can also contact Consumer Direct by filling out an online form with your enquiry via the Direct.gov website at any time.

Last updated: 9 September 2011