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North

Travel concession scheme

Who qualifies?

• People who are permanently resident in North Wiltshire; and
• Are aged 60 or above, or
• Are disabled for any of the reasons shown on the application form and guidance notes.

What is available?

The scheme offers four options for getting help with the cost of transport. You can only choose ONE option. If you choose tokens you will not be able to change your travel concession until invitation to renew, usually 12 months after issue.

Option 1 – bus pass

This allows free off peak travel (after 09.30am) anywhere in England (this includes Swindon).  Free bus travel is available all day within Wiltshire but there are some bus routes in Wiltshire on which the pass is not accepted before 09.00. List of bus pass restrictions 308kb.

Passes are also valid on the Connect2Wiltshire bus to RUH – this entitles bus pass holders to a discounted fare of £5 single or £6.50 return. You need to book Connect2Wiltshire in advance by calling 08456 525255 at least 2 days before travel.

Download the bus concession application form and guidance notes 64kb

Option 2 - bus pass plus companion

This is only issued where a person cannot travel unaided due to a disability.  It offers the same free national and local travel as the bus pass but also allows a companion to travel with the pass holder free of charge in the following areas.  Wiltshire, Bath and North East Somerset, North Somerset, South Gloucestershire and Bristol. Applicants must be in receipt of disability living allowance at the higher rate for mobility to qualify for this pass.

Download the bus concession application form and guidance notes 64kb

Option 3 – Travel tokens to the value of £18

These can be used in full or part payment of the fare on most bus services, Connect2Wiltshire and Link schemes. For taxis and train journeys, check with the operator first.

Download the concession tokens application form and guidance notes 56kb

Option 4 – Travel tokens plus companion

This is only issued if you cannot travel unaided due to a disability. Travel tokens to the value of £36 will be issued so that a companion can travel with you. You must be in receipt of Disability Living Allowance at the higher rate for mobility to qualify for this option.

Download the concession tokens application form and guidance notes 56kb

How to apply?

Applications for a Bus Pass, or Bus Pass plus companion, can be posted to us, handed in at one of the participating Post Offices or handed in at the Monkton Park council office. However we receive your application, the Pass will be posted to you, which may take up to 10 days. Passes are issued free of charge.

Tokens are available only from the main Post Offices at Calne, Chippenham, Corsham, Cricklade, Malmesbury, Purton and Wootton Bassett. An issuing charge of £1 will be made at the time of issue. If you are applying as an older person hand your application in at the Post Office and the tokens will be issued immediately. If you applying as a disabled person send your application form to us or the Post Office will send it for you. We will send you a letter of authorisation to take to the Post Office and get your tokens.

Don’t forget you must show one of the documents listed on the application form as proof of residence and age or disability. If applying by post enclose a copy with your application form, please do not send originals. If applying for a bus pass you must also provide a recent passport-style photo. Please write your name and postcode on the back of the photo.

What if I lose it?

If you lose your pass and can’t find it again let us know. There is a charge of £5 for duplicate passes when the original is lost. If your pass is stolen, this charge will be waived when a crime number is provided.

Lost tokens will not be replaced.

Contact Details

Telephone: 01225 713004
Postal Address:
Passenger Transport Unit
Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JD

Some services differ based on where you live. Why is this?

South

Travel concession scheme

Who qualifies?

• People who are permanently resident in Wiltshire; and
• Are aged 60 or above, or
• Are disabled for any of the reasons shown on the application form and guidance notes.

What is available?

The scheme offers two options for getting help with the cost of transport. You can only choose ONE option, depending on your eligibility.

Option 1 – bus pass

This allows free off peak travel (after 09.30am) anywhere in England (this includes Swindon).  Free bus travel is available all day within Wiltshire but there are some bus routes in Wiltshire on which the pass is not accepted before 09.00, download a list of restrictions 308kb . The bus pass does not cover long distance coach services like National Express. Connect2Wiltshire services may offer free travel or a discount fare, please ask when you book.

bus concession application form and guidance notes 64kb

Option 2 - bus pass plus companion

This is only issued where a person cannot travel unaided due to a disability.  It offers the same free national and local travel as the bus pass but also allows a companion to travel with the pass holder free of charge in the following areas:  Wiltshire, Bath and North East Somerset, North Somerset, South Gloucestershire and Bristol. Applicants must be in receipt of disability living allowance at the higher rate for mobility to qualify for this pass.

bus concession application form and guidance notes 64kb

How to apply?

Applications can be posted to us at the contact address below or handed in at the Wiltshire Council offices in Salisbury (Milford St), Mere, Amesbury or the Visitor Centre in Devizes. However we receive your application, the Pass will be posted to you, which may take up to 10 days. Passes are issued free of charge.

Don’t forget you must show one of the documents listed on the application form as proof of residence and age or disability. If applying by post, enclose a copy with your application form. Please do not send original documents. You must also provide a recent passport-style photo. Please write your name and postcode on the back of the photo.

What if I lose it?

If you lose your pass and can’t find it again let us know. There is a charge of £5 for duplicate passes when the original is lost. If your pass is stolen, this charge will be waived when a crime number is provided.

Contact Details

Telephone: 01225 713004
Postal Address:
Passenger Transport Unit
Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JD

Some services differ based on where you live. Why is this?

East

Travel concession scheme

Who qualifies?

• People who are permanently resident in Wiltshire; and
• Are aged 60 or above, or
• Are disabled for any of the reasons shown on the application form and guidance notes.

What is available?

The scheme offers two options for getting help with the cost of transport. You can only choose ONE option, depending on your eligibility.

Option 1 – bus pass

This allows free off peak travel (after 09.30am) anywhere in England (this includes Swindon).  Free bus travel is available all day within Wiltshire but there are some bus routes in Wiltshire on which the pass is not accepted before 09.00, download a list of restrictions 308kb . The bus pass does not cover long distance coach services like National Express. Connect2Wiltshire services may offer free travel or a discount fare, please ask when you book.

bus concession application form and guidance notes 64kb

Option 2 - bus pass plus companion

This is only issued where a person cannot travel unaided due to a disability.  It offers the same free national and local travel as the bus pass but also allows a companion to travel with the pass holder free of charge in the following areas:  Wiltshire, Bath and North East Somerset, North Somerset, South Gloucestershire and Bristol. Applicants must be in receipt of disability living allowance at the higher rate for mobility to qualify for this pass.

bus concession application form and guidance notes 64kb

How to apply?

Applications can be posted to us at the contact address below or handed in at the Wiltshire Council offices in Salisbury (Milford St), Mere, Amesbury or the Visitor Centre in Devizes. However we receive your application, the Pass will be posted to you, which may take up to 10 days. Passes are issued free of charge.

Don’t forget you must show one of the documents listed on the application form as proof of residence and age or disability. If applying by post, enclose a copy with your application form. Please do not send original documents. You must also provide a recent passport-style photo. Please write your name and postcode on the back of the photo.

What if I lose it?

If you lose your pass and can’t find it again let us know. There is a charge of £5 for duplicate passes when the original is lost. If your pass is stolen, this charge will be waived when a crime number is provided.

Contact Details

Telephone: 01225 713004
Postal Address:
Passenger Transport Unit
Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JD

Some services differ based on where you live. Why is this?

West

Travel concession scheme

Who qualifies?

• People who are permanently resident in West Wiltshire; and
• Are aged 60 or above,(see proof of age below), or
• Are disabled for any of the reasons shown on reverse of application form.

What is available

The scheme offers four options for getting help with the cost of transport, which will differ depending on your eligibility. You can only choose ONE option.

People who chose rail or taxi vouchers will not be able to change their travel concession until invitation to renew, usually 12 months after issue.

Option 1 – bus pass

This allows free off peak travel (after 09.30am) anywhere in England (this includes Swindon).  Free bus travel within Wiltshire will be available all day but there are some bus routes in Wiltshire on which the pass is not accepted before 09.00am List of bus pass restrictions 308kb The bus pass does not cover long distance coach services like National Express.

Passes are issued free of charge – however, there is a charge of £5 for duplicate passes when the original is lost. If your pass is stolen, this charge will be waived when a crime number is provided.

Passes are also valid on the RUH Hopper bus – this entitles bus pass holders to a discounted fare of £5 single or £6.50 return. You need to book at least 2 days before travel. To book, please call 08456 525255.

Download the bus concession application form and guidance notes 64kb

Option 2 - bus pass plus companion

This is only issued where a person cannot travel unaided due to a disability.  It offers the same free national travel as the bus pass but also allows a companion to travel with the pass holder free of charge in the following areas. Wiltshire, Bath and North East Somerset, North Somerset, South Gloucestershire and Bristol.

Applicants must be in receipt of disability living allowance at the higher rate for mobility to qualify for this pass.

Download the bus concession application form and guidance notes 64kb

Option 3 - Senior Citizen’s Railcard or Disabled Person’s Railcard

If you require a Senior Citizen’s Railcard instead of a bus pass we will send you a voucher covering the cost. You can exchange the voucher for a Senior Citizen’s Railcard at any manned railway station, where you may need to show proof of age again. The Senior Citizen’s Railcard gives a one third discount on most rail fares.

If you require a Disabled Person's Railcard, instead of a bus pass we will send you a voucher covering the cost. You will have to post the voucher to the rail company - details will be given with the voucher. This Railcard also gives a one-third discount and if another adult is travelling with you, they can travel at the same discounted fare. For further details on this concession please contact us as the qualifying criteria are different.

Download the application form and guidance notes for other travel concessions 64kb

Option 4 - taxi vouchers (available 1 May 2009 to 30 April 2010)

Taxi vouchers, to the value of £30 for the full year, can be claimed by those people who live in the parishes of Sherrington, Stockton, Turleigh or West Ashton where there is no bus service, or due to disability and/or general state of ill-health - cannot physically board a bus or train, would be unable to walk to the nearest bus stop or rail station, and travelling with a companion would not help. We would need independent evidence of this (see application form).

The voucher value will be reduced for applications during the year ending 30 April 2010 as follows:  1 August to 31 October 2009 - 24 x £1, 1 November 2009 to 31 January 2010, 16 x £1, 1 February to 30 April 2010 - 8 x £1.

Download the application form and guidance notes for other travel concessions 64kb

How to apply?

Applications can be posted to us at the contact address below or handed in at the Council Offices, Bradley Road, Trowbridge. However we receive your application, your pass or vouchers will be posted to you, which could take up to ten days.

Don’t forget you must show some of the documents listed on the application form as proof of residence and age or disability. If applying by post enclose a copy of the documents with your application form, please do not send original documents. For a bus pass you must also enclose a recent passport-style photo. Please write your name and post code on the back of the photo.

What if I lose it?

If you lose your pass and can’t find it again let us know. There is a charge of £5 for duplicate passes when the original is lost. If your pass is stolen, this charge will be waived when a crime number is provided.

Lost taxi vouchers will not be replaced.

Lost rail cards can only be replaced by the rail company

Contact Details

Telephone: 01225 713004
Postal Address:
Passenger Transport Unit
Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JD

Some services differ based on where you live. Why is this?