carers voice spring 2010
 
Carer's Voice Spring 2010
Welcome to the thirteenth Carer's Voice Questionnaire. Thank you for helping us to learn more about the services which affect you as a carer. This questionnaire covers the following topics:
1.Experiences with crisis support
2.Experiences with the reablement and neighbourhood teams
3.Impacts of the recent bad weather
4.Adaptations to homes
 
 
 
Section 1. Experiences with crisis support - this section covers the most recent situation when you have unexpectedly needed additional help to look after the person you care for. For example if you suddenly became ill or had to deal with another family member, or if the person you care for suddenly became more ill.
1. Have you ever experienced an emergency situation where you have felt that you needed additional support to carry out your role as carer? (Please tick one option only)
 
 
   
 
   
2. If you have experienced an emergency situation where you felt you needed additional support to carry out your role as carer, who had the emergency, yourself or the person you care for? (Please tick one option only)
 
 
 
   
3. On which of the following did your most recent emergency situation occur? (Please tick one option only)
 
4. At what time of day or night did you experience your most recent emergency situation? (Please tick one option only)
 
5. When your most recent emergency situation occurred how easy was it to get the help you needed? (Please tick one option only)
 
 
6. When your most recent emergency situation occurred where did you seek help from and where did you receive the main help from?
   
  Wiltshire Council adult social care  
  Wiltshire Council Children and Young People's  social care  
  Wiltshire Council emergency duty service  
  Carer's emergency card  
  Community mental health team  
  Family  
  Friends  
  Neighbours  
  Hospital  
  GP  
  Neighbourhood team  
  Agency staff  
  Residential home  
  Carers' support service  
  Other  
 
 
7. When your most recent emergency situation occurred how satisfactory was the help that you received from the person / agency that you identified in question 6 as the main help provider? (Please tick one option only)
 
8. After your most recent emergency situation occurred was anything put in place to prevent another crisis? (please tick one option only)
 
 
 
 
Section 2. Experiences with Wiltshire Council's reablement team or the PCT's neighbourhood team - this section covers the most recent situation when you had contact with either Wiltshire Council's reablement team or the PCT's neighbourhood team. The reablement team provide short term support to help individuals to have the skills to live as independently as possible, neighbourhood teams provide health care in your home.
9. In your role as a carer have you had contact with Wiltshire Council's reablement team or the PCT's neighbourhood team during the last two years? (please tick one option only)
 
 
   
 
   
10. If you have had contact with Wiltshire Council's reablement team or the PCT's neighbourhood team within the last two years, which did you have contact with most recently? (please tick one option only)
 
 
 
   
11. When you had contact with the team who worked with you most recently for how long did they work with you or the person you care for? (please tick one option only)
 
12. When you had contact with the team who worked with you most recently would you have liked them to work with you, or the person you care for, for longer? (please tick one option only)  
 
 
13. When you had contact with the team who worked with you most recently what areas did they work with you or the person you care for on? (please tick all that apply)
 
 
 
14. How satisfied were you with the work that the team who worked with you most recently did with you? (please tick one option only)
 
15. After the team who worked with you most recently had finished working with you, or the person you care for, did you feel that any additional help was needed and if so did you get it? (please tick one option only)
 
Section 3. Impacts of bad weather last Winter - this section covers problems that may have been caused for you in your role as carer by the bad weather last Winter
16. What services that you use in your role as a carer, or that the person that you care for uses, were disrupted by the snow last winter? (please tick all that apply)
 
 
 
17. Were you aware that last winter Wiltshire Council provided an emergency helpline for residents with additional needs caused by the bad weather, and if so were you able to find it? (please tick one option only)
 
18. If you phoned the Wiltshire Council emergency helpline number last winter were you able to get the help you needed? (please tick one option only)
 
 
   
 
   
19. If you answered no to question 18 we may wish to contact you, with your permission, to ask you more details about what further help you would have liked to get through the helpline.  Please let us know whether you would be happy for us to contact you about this in the future. (please tick one option only)
Yes, I would be happy for you to contact me for further information
 
No, I would rather you didn't contact me
Section 4. Home adaptations - this section covers the most recent situation when home adaptation were done for the person you care for
20. Have you or the person you care for needed a home adaptation to help with the person you care for's needs within the last 3 years? (please tick one option only)
 
 
   
 
   
21. What adaptations have been done to help with the person you care for’s needs? (please tick all that apply)
 
 
 
22. How satisfied were you with the service provided for you by Wiltshire Council in organising the most recent home adaptation for the person you care for? (please tick one option only)
 
23. When you arranged the most recent home adaptation for the person you care for did Wiltshire Council tell you how long they thought it would take from submitting the application to the work being completed? (please tick one option only)
 
24. How satisfied were you with the service provided by the company who did the adaptations? (please tick one option only)
 
25. As a carer did you feel that you were consulted enough about the most recent home adaptations for the person you care for? (please tick one option only)
 
 
   
 
   
26. Was your most recent home adaptation inspected and if so who by? (please tick one option only)
 
 
 
 
27. Has your most recent home improvement achieved everything that you hoped it would? (please tick one option only)
 
Section 5. Carer's Voice Panel
Thank you for completing this survey, if you are not already a member of the Carer's Voice panel would you like to be? Panel members have questionnaires sent to them directly and also receive newsletters letting them know about what has happened as a result of their input through the surveys.
28. Would you like to be a Carer's Voice panel member? (please tick one option only)
 
Signup form
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Your answers are almost ready to be submitted to us. Please press the submit button only once and wait for confirmation.
 
If you would like more information about Carer's Voice, or if you know another carer who would like to join the panel then please contact Sarah Pearce on 01225 718315 or sarah.pearce@wiltshire.gov.uk
 
http://www.snapsurveys.com/