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Children's services: who to contact

If you think a child or young person is at risk of significant harm, or is injured, contact:

  • Multi-Agency Safeguarding Hub (MASH) Team on 0300 456 0108 (out of hours: 0300 456 0100)  
  • If there is immediate danger phone the police or emergency services on 999

The Early Help Young People's Accommodation Officer works with young people aged 16-19 years who are homeless or at risk of homelessness. The role also supports reducing offending, reoffending and vulnerability of young people. The aim is to prevent youth homelessness and wherever possible to help young people to remain at home if it is safe to do so. 

  • Sue Nash
  • Early Help Team Leader
  • 01225 716623

Supporting children and young people with a disability/multiple disabilities. Providing assessment for specialist services and overnight short breaks.

  • North and East 01249 707990
  • South 01722 438165
  • West 01225 752198

Supporting children and young people aged 7+ who are in care or leaving care; children and young people wishing to make a complaint and children who are under the Child Protection Service making sure their needs are heard and understood.

  • 0300 365 8300

Supporting children and young people unable to live with their parents. This service also incorporates the Adoption and Fostering services.

  • North 01249 707990
  • South 01722 438165
  • Virtual School for Looked After Children 01225 771679

Supporting children and young people with a social worker working with them and their family. The child or young person will be subject to a Child Protection Plan, are ‘looked after' or are in need of social care support.

  • North 01249 707900
  • East 01380 826250
  • South 01722 438165
  • West 01225 718555

This team offers advice and support to staff/professionals working with children and young people with multiple needs below the threshold for social care intervention.

  • 01225 713884
  • North 01225 757956 or 07500 228436
  • East 01225 757978 or 07500 226740
  • South 01225 757993 or 07500 573470
  • West 01225 757990 or 07778 132987

If you feel a child or young person has additional support needs, but does not meet the threshold for social care, please contact the Early Help team for advice and guidance.


Supporting children aged 5 and under and their families. 

  • Childcare information 0300 003 4561
  • Early Years and Childcare team 01225 757950

Independent befriending support for children living in care.

  • 01225 713934 or 07733 303124

Supporting young people who misuse drugs or alcohol and who need advice, support and guidance to make a positive change.

  • 0800 169 6136

Supporting anyone young person under 18 who thinks they may be or are pregnant; any young person under 18 who has had a baby; any young person seeking advice, support and/or information on their sexual health.

  • 0300 003 4565

Supporting young people to move back into education, employment or training

We are committed to reducing the number of 16 & 17 year olds who are not in any form of education, employment or training (NEET). These young people may face multiple barriers to their participation and need a different type of support.

The EET service has two key priorities:

  • Signposting and advice for young people who are NEET to support them into jobs, further education, apprenticeships or other training
  • Tracking young people from the age of 16 years up to September after their 18th birthday as part of the September Guarantee, when all young people should have a suitable offer of education or training after they complete their GCSE year

Through the raising the participation age (RPA) all young people must stay in education or training until they reach age 18. Many young people remain in education, but some take up other options, including:

  • Learning at work through an apprenticeship or traineeship
  • Staying in part-time education or training whilst employed, self-employed or volunteering for more than 20 hours per week.

Who do we support?

We can help young people from aged 16, after they leave school and up to September after their 18th birthday, who are not in any form of education or training and are unemployed. Schools, sixth forms and colleges offer information and guidance on young people’s options to ensure suitable progression is made after leaving school or finishing their studies.

For some young people who are NEET support is provided by other Local Authority Teams, specifically for young people with an Education, Health and Care Plan (EHCP) supported by the SEND service and those working with the Youth Offending Team (YOT) or a Personal Adviser.

What do we provide?

One-to-one support for young people who need help to find the right opportunity for them. This can be face to face, by phone or online. This support includes:

  • Engaging a young person in understanding the provision available
  • Finding and applying for a suitable education or training course
  • Finding and applying for an apprenticeship
  • Job search and application help
  • CV and interview skills 
  • Drop-ins and job clubs from our local towns
  • Support in transitioning to the new opportunity.

The benefits

We will help a young person to plan their next steps, prepare to get a job, or find and apply for the right apprenticeship, course and training.

  • Explore and make the most of your options
  • Able to make informed choices and decisions
  • Receive impartial support from a dedicated Education, Employment Adviser
  • Help in addressing any barriers
  • Get up to date information on apprenticeships, traineeships, and training opportunities.

We promote and encourage young people into education, employment and training.

Contact us

If you know of a young person who needs our support, contact us:

Email: workwilts@wiltshire.gov.uk Direct Tel: 01225 756190

Work Wiltshire Website link: workwiltshire.co.uk/young where you can register online for the service.


Supporting open access centres and activities for young people aged 13-19.

  • North and East 01249 709436
  • South and West 01722 438107

Supporting young people aged 10-17 years who have been charged with an offence by the police; young people aged 8-13 years at risk of breaking the law (offending); parents or carers who are worried that their child may be at risk of breaking the law.

  • 01249 709400

Supporting professionals to ensure safeguarding practice is effective, timely and of a high quality.
Training courses available.


Write to

The Customer Complaints Team
County Hall
Bythesea Road
BA14 8JN

Email complaints@wiltshire.gov.uk


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Last updated: 18 May 2020 | Last reviewed: 18 May 2020