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FACT - Latest news

The Families and Children's Transformation Board have produced this short film to describe core changes that affect all those delivering early support to vulnerable children and families in Wiltshire. Please take a moment to watch, share and discuss in your team meetings.

Hungry Little Minds Campaign Launched

child blocks

2 July 2019

Hungry Little Minds is the new Department for Education campaign that encourages parents and carers to adopt positive activities and behaviours to boost children's communication, language and literacy development.

The three-year campaign, which launched with social media and online adverts in July, aims to help parents understand that they have a massive impact on their child's learning. Reading, playing and chatting with them are simple things they can do to help them develop, even when they are too young to say much back.

Parents can access tips and activities from www.hungrylittleminds.campaign.gov.uk and also search for activities in their area using a new postcode finder service.

Organisations are encouraged to support the campaign, share content on social media and link to the campaign website from their sites, making it easier for parents to get the latest advice.

Early Support Roadshows

FACT logo

June/July 2019

As part of the Family and Children's Transformation (FACT) programme weare hosting these roadshows to update professionals on what changes have already been agreed to Early Support and consult on future changes too. They include:

  • Roll out of new Safeguarding Threshold Guidance (includes a new Matrix tool replacing the ‘Windscreen')
  • Roll out of new Early Support Assessment (to replace CAF)
  • Future DART development
  • Roll out of IT-enabled joint working (making it easier to provide early support together)
  • Relaunch of MAF's best practice, policy and protocols

These sessions are for professionals with a designated safeguarding responsibility within their setting or organisation, as well as any practitioner, who might be a CAF completer, lead professional or attend a MAF.

Each venue hasa maximum of 60 places and dates are listed below:




Monday 10  June

Hardenhuish School,

Peter Thompson Hall, Hardenhuish Lane, Chippenham, SN14 6RJ

1.30pm - 4.30pm

Wednesday 12  June

Council Chamber, County Hall, Trowbridge

9am -  12 noon

Thursday 13  June


Leigh Park Community Centre, Leigh Park Way, Westbury, BA13 3FN

1pm -  4pm

Friday 14 June


Five Rivers Childcare, 47 Bedwin St, Salisbury, SP1 3UT

9.30am -  12.30pm

Monday 17  June


St Michael's PS, Back Lane, Marlborough, SN8 2BP

1pm -  4pm

Tuesday 18  June


Tidworth Garrison Theatre, St Andrew's Rd, Tidworth, SP9 7EP

9.30am - 12.30pm

Monday 1 July


Salisbury NHS Foundation Trust, Odstock Rd, SP2 8BJ

1pm -  4pm

To secure a place, please book via the Wiltshire Safeguarding Children Board E-Learning and Face To Face training registration page. For any queries contact Ashleigh.Doyle@wiltshire.gov.uk

FACT Consensus Agreement Signed

FACT Partnership Picture

15 March 2019

The FACT Executive Board has signed off a consensus agreement which can be viewed under the useful documents section of this page.

The agreement sets out how the local authority, police and health services will work together within the FACT Programme to improve outcomes for children, young people and families.

MASH and Early Support Update

FACT New Trans

Dear Colleagues

We are very pleased to announce that today (5 March 2019) as part of theFamilies and Children's Transformation Programme we will be formally launching our new way of working with enquiries and referrals into our MASH.  Overthe last few months our partnership FACT Front Doors & Local Pathways Group and MASH colleagues have been looking at how the 70% of calls and emails that do not need a social worker assessment but do require support from early help  services are dealt with. Our new pathway for contacts is shown below and is based on a Blue-Red-Amber-Green or "BRAG" - rating system. A new Fast Filter swiftly sorts out those contacts that are either clearly (Red) or possibly (Amber) safeguarding concerns from those that are definitely not but need early help (Green) or are have come to the wrong place (Blue) and channels them to the right place for further action:

The new Early Support Hub function sits alongside the MASH (with staff working across both on rotation) and expands our support offer for those people contacting us for advice and guidance on what to do for a child in need of help and their family. The partnership is also pleased to say that joining the Early Support Hub from the 5 March will be colleagues from Children's Centres which will further develop our multi-agency early support offer for ouryoungest children. Our Early Support Hub team is following the "A-B-C"model of working which has also been endorsed by our partners:

This means that with every contact we will always offer our best advice and guidance, we'll always ensure the right person or team is put in place to provide lead professional support if needed and we'll smoothly transfer calls to ourpartners at the point of contact so callers reach who they need quickly without delay. 

Our highly regarded MASH and it's processes remain unchanged including around the application of safeguarding thresholds which remains with social workers with continued management oversight.  There is also no change to contact details so all colleagues should continue to use the existing MASH phone and email details as they do now.

Please share this communication widely with your colleagues.

This is a significant step forward, building on the success of our MASH and the development of our partners front doors - ensuring that all Wiltshire families thrive.


Terence Herbert

Chair of the FACT Board and

Corporate Director Children and Education

A Partnership Approach to Supporting Young People live in their Families and Communities Workstream

FACT New Trans


Dear all

As you know there are a number of workstreams within our FACT programme. I wanted to write and update you on the progress of the FACT Workstream I've been leading on, a Partnership Approach to supportingyoung people live in their families and communities.

Following much positive progress on the projects within this workstream, the FACT Board have agreed to its revision. The workstream is now termed ‘Multi Professional Early Support' and encompasses all of the learning from projects in the previous workstream; honing the transformation priorities moving forward. Sonja Leith (Head of Crime Prevention,Wiltshire Police) is joint workstream lead with myself, with Andrea Brazier(Young People's Service Manager, Wiltshire Council) remaining as deputy. 

Below is an update of the project progress within the previous workstream and projects within the new workstream. If you haveany questions about the previous projects or new ones, please do get in touch. 

New Workstream - ‘Multi Professional Early Support'


  1. Front Doors and Local Pathways (existing project moved in from another workstream) Project leads are Tamsin Stone and Jen Salter
  2. Integrated Earliest Support in Communities (new project) Project lead is Heather Lovelock with a joint lead to be identified from a partner agency
  3. Early Support Roadshows (new task and finish group) Project leads are Ashleigh Doyle and Michelle Morris
  4. Partner access to our integrated case management system (Liquid Logic) cuts across all above projects

Review of Workstream A Partnership Approach tosupporting young people live in their families and communities' projects:

Stable Housing Options review:
This project has ended as the learning will move into a new project ‘Integrated Earliest Support in Communities' within the revised workstream.
Integrated Mental Health Services:
This project is still functioning and is led by Children's Commissioner Judy Edwards.  This groups work is partially business asusual (BAU) but has transformational elements. The group now sits within the ‘whole life offer' workstream led by Claire Edgar and Lucy Townsend.
Emergency Duty Service review:
This project is now BAU under Jen Salter as the responsible Head of Service, no longer a distinct project within FACT. The review is coming to its conclusion with proposals due to effected staff in April 2019.
YOT and Emerald Team functions review:
This project has achieved its initial objective and the proposal for a new Young People's team has been signed off by the FACT board,and is no longer a distinct project within FACT. The implementation of the new team will be overseen via the relevant Heads of Service (Deborah Barlowand Jen Salter) in conjunction with relevant partner agencies. Andrea Brazier remains the project lead and is the responsible Service Manager for both existing teams and the new proposed team.
No Wrong Door model and ASP functions review:
This project has achieved its objective and the proposal to implement a No Wrong Door team has been signed off by the FACT board, and is no longer a distinct project within FACT. The aim is to launch the outreach aspect of the service on 1 April.
LIFT (High Frequency Contacts):
This project has brought excellent learning into FACT and the wider Wiltshire partnership which complements and supports our insights from other projects. Further discussions are being held with the LIFT strategic group (chaired by Chris McMullin and John Rogers) about the bringing this into the new project ‘Integrated Earliest Support in Communities'.
Family Led Review of Child Protection Interventions:
This projects work continues.  Aspects of the learning will transfer into the new Young People's Team, as well as the ‘Integrated Earliest Support in Communities' project. There is also learning that will aid the BAU review of the Conference and Reviewing Service (CRS).

Impact monitoring of projects will take place as requiredvia the FACT Operational Board as well as the usual BAU performance monitoring channels. 

Kind regards

Jen Salter

No Wrong Door


The new and innovative 'No Wrong Door' model aims to provide ‘wraparound' support and care for young people who are at risk of coming into Local Authority Care or who have recently left Local Authority Care but are considered especially vulnerable. The service will operate on the understanding that "it takes a village to raise a child", by tapping into the young person's extended support network including grandparents, siblings, close family friends and neighbours anyone who has previously helped in a time of crisis or could be support to do so in the future.


Our vision is to work proactively with vulnerable young people and their support networks so that residential stays are not necessary. Where they occur, we want them to be as short as possible and used to plan effectively with a multi-agency team.

This is an exciting piece of multi-agency work that will have a real impact on the lives of adolescents and their families in Wiltshire.

FACT Partnership Strategy Co-production event

FACT Event Corn Exchange 28092018

More than 100 people came together in September to generate ideas supporting the development of a long term partnership strategy to improve outcomes for children and families. The event was attended by a great mix of partners, parents, carers, groups and charities which created excellent networking opportunities across the partnership.

FACT Event - Corn Exchange - 28092018 (64 of 111) (1)

There was an external speaker from the WAVE Trust whose focus is on reducing child maltreatment by 70% by 2030, and groups engaged in a ‘world café' style activity to discuss and develop ideas across the following priority areas:
  • ‘Whole life' service
  • Improving Outcomes for Young People
  • Getting the best start in life
  • Integrated working
  • Prevention and early intervention
FACT Event - Corn Exchange - 28092018 (80 of 111) (1)

The families and carers attending the day were an important part as they shared their own experiences and partners worked together to develop ideas for improving services for families in the future. Workshops were well received and there was a huge amount of positive engagement and ideas that are now being collated to develop an action plan.

Healthy Me Programme

Healthy Me Cover

Healthy Me

Healthy Me is a free 10-week family healthy lifestyle programme for 7 to 11 year olds and their families. The 10-week programme encourages smallpositive lifestyle changes to become healthier, and reach and maintain ahealthy weight. This is a very popular programme that is having great success.For further detail visit Healthy Me

Get Wiltshire Walking

Wiltshire Walking 1

Get Wiltshire Walking

Get Wiltshire Walking is a Public Health funded project which aims to ensure every community within the county has access to a FREE weekly led walk. Walking is the lowest risk of all physical activities yet produces massive benefits to physical fitness and mental wellbeing. This is a great way to explore your own local area and can be a really excellent way to make new friends and learn more about your immediate community.

Currently there are 26 weekly led walks in 18 locations throughout the county, there is no limit to the number of walks you may attend. Each walk has its regular starting venue on the same day and time every week. We try to vary the routes each week.

  • Strider walks are almost continuous and last between 60 and 90 minutes across variable terrain and may contain some gradients.
  • Stroller walks last between 45 -60 minutes with regular pauses and are on variable terrain.
  • Starter Walks last around 30 minutes and are on flat stable terrain with frequent pauses.

After the walk many groups have coffee and chat together. Providing you are independently mobile and able to meet the physical demands of the walk everyone is welcome Unfortunately we cannot permit dogs on the walk.

More information 

Wiltshire Information Sharing Charter

WiSC Hero Image 7


Assists in the lawful and integrated sharing of information between partner organisations for the residents of Wiltshire. 

The WiSC will establish consistent and robust protocols and becoming a partner member gives reassurance that each partner is working by the same process. WiSC aims to provide the foundation for the sharing of personal information between partner members in the public, private or voluntary sector organisations.

The WiSC is accompanied by a Personal Information Sharing Agreement (PISA) which is a standard sharing agreement which details the reasoning, legal basis frequency and signed authorisation by those parties undertaking to share data.

Any organisation signed up to the charter is provided with access to a toolkit of documents to assist information sharing within their organisation and across partner organisations.

More information 


Sep 2019 PDF (222kb)
June 2019 PDF (547kb)
Feb 2019 PDF (670kb)
Nov 2018 PDF (635kb)
Oct 2018 PDF (614kb)
Sep 2018 PDF (563kb)
July 2018 PDF (691kb)
June 2018 PDF (151kb)
May 2018 PDF (242kb)
Mar 2018 PDF (351kb)
Jan 2018 PDF (3.1mb)
Dec 2017 PDF (239kb)
Nov 2017 PDF (124kb)
Oct 2017 PDF (123kb)
Sep 2017 PDF (322kb)

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Contact us

If you have any ideas, feedback or queries or wish to get involved with the FACT Programme, please contact  FACT@wiltshire.gov.uk

Useful documents

Last updated: 13 September 2019 | Last reviewed: 13 September 2019