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Lost and stray dogs

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I have found a stray dog what do I do now?

A stray dog is any dog that appears to be without its owner and is straying on public or other land.  

If you have found a stray dog, first check to see if it has any identification showing the owners details. You may be able to make contact with owner and arrange for them to collect it from you. If it has no identification please contact us on 0300 456 0107.

Before calling please note down some details about the dog which you can relay to us over the phone, This helps us to make an accurate recording of the dog and will enable us to match the dog with its owner if it is reported as a lost dog. Please include details such as:

  • The breed of the dog (if you are not sure, how big is it and what does it look like?)
  • Is the dog male or female?
  • What colour is the dog?
  • Is the dog wearing a collar? If so what colour is it?
  • Has the dog got any distinguishing features? (e.g. any scars? A docked tail?)
  • What condition is the dog in?
  • Where and when you found the dog?

Your local dog warden will then be notified that you have found a dog and will get in touch to arrange collection. Please be patient as our dog wardens are working all over the county and could be some distance from you, they will however aim to get to you as soon as they can. Please follow the advice above and telephone the council.

Please note stray dogs may not be left at council offices, kennelling is not available

Once collected the dog will be transported to one of our holding kennels where it will stay until either the owners come forward to collect it or until the dog has been in our care for 7 days after which a new home will be sought for the dog. In order to claim the dog the owner will be required to pay a fee at the kennel, as listed below, before the animal will be released to them. Payment must be by cash or card, cheques are not accepted.

Animal Welfare Fees 2016/17
Day Set fee Admin fee Kennel charge inc. VAT Total per dog
1* £25 £16.50 - £41.50
2 £25 £16.50 £16.50 £58
3 £25 £16.50 £33 £74.50
4 £25 £16.50 £49.50 £91
5 £25 £16.50 £66 £107.50
6 £25 £16.50 £82.50 £124
7 £25 £16.50 £99 £140.50
8 £25 £16.50 £115.50 £157

What if I find a dog out of office hours?

Our office hours are 9am - 5pm Monday - Friday.

Our out of hours telephone number is 0300 456 0107 (weekends, public holidays and outside of our weekday office hours).

If you are able to care for the dog over the out of hours period your local dog warden will be able to collect the dog on the next working day. Please call our out of hours service and log this with them as they may get a call from the owners who are looking for the dog. On the next working day your local dog warden will make it a priority to collect the dog from you.

If you are unable to keep the dog until the next working day our out of hours service will tell you where our nearest holding kennels are so that you can take the dog to the kennels during their opening hours.

What if I have lost my dog?

If you have lost your dog please contact us on 0300 456 0107. If over weekends, public holidays and outside of our weekday office hours, the council's out of hours service will log your details.

We will need a description of the animal, your contact details and where you lost your dog. It may also be worthwhile calling your local veterinary practices and animal rescue centres as these may be someone’s first port of call when finding a dog.

In order to claim a dog that has been taken to our holding kennels the owner will be required to pay a fee (as above) before the animal will be released to them.

For more information on how to be a responsible dog owner, visit the DEFRA website.

Contact Details (LiveLink)

Multiple Contacts:
eMail: publicprotectionnorth@wiltshire.gov.uk
Telephone: 0300 456 0100
Out of hours:
Fax:
Postal Address:

Environmental Health
Wiltshire Council
Monkton Park
Chippenham
SN15 1ER


In Person:

Wiltshire Council
Monkton Park
Chippenham
Wiltshire
SN15 1ER


DX:

Contact Details (LiveLink)

Multiple Contacts:
eMail: publicprotectionsouth@wiltshire.gov.uk
Telephone: 0300 456 0107
Out of hours:
Fax:
Postal Address: Environmental Services
Wiltshire Council
PO Box 2281
Salisbury
SP2 2HX
In Person:

  • Milford Street, Salisbury
  • Amesbury Information Point
  • Mere Information Point

DX:

Contact Details (LiveLink)

Multiple Contacts:
eMail: publicprotectioneast@wiltshire.gov.uk
Telephone: 0300 456 0100
Out of hours:
Fax:
Postal Address:

Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN


In Person:

Wiltshire Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN


DX:

Contact Details (LiveLink)

Multiple Contacts:
eMail: publicprotectionwest@wiltshire.gov.uk
Telephone: 0300 456 0107
Out of hours:
Fax:
Postal Address:

Wiltshire Council
County Hall
Bythesea Road
Trowbridge
BA14 8JN


In Person:

Wiltshire Council
County Hall
Bythesea Road
Trowbridge
BA14 8JN


DX:

Last updated: 28 October 2015

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