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Anti-social behaviour - Community triggers

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What is the community trigger?

The Government’s Anti-Social Behaviour, Crime and Policing Act 2014 includes new measures which are designed to give victims and communities more of a say in the way anti-social behaviour is dealt with. One of these is called the community trigger. This can only be used when someone has already reported the anti-social behaviour that they are experiencing, feel that the response has been inadequate and want a review of their case.

The community trigger review will involve everyone who has a responsibility to help solve anti-social behaviour problems. They will meet together, even if they have already done so, to look again at the case and try to find a solution.

Please note it should not be used as a replacement for agencies existing complaints procedures or to make a complaint against an individual officer or agency.

The community trigger review will involve everyone who has a responsibility to help solve anti-social behaviour problems. They will meet together, even if they have already done so, to look again at the case and try to find a solution.

Before a review can take place, organisations will need to share all the information they have about the case to help decide whether the request meets the thresholds. They will also consider the impact of all the incidents and the harm or potential harm caused to the victim/s or/and the community.

Who can apply for a community trigger?

It can be used by a victim of anti-social behaviour, or someone can apply on their behalf, as long as they have written permission from that person. A victim can be an individual, a business or a community group.

Before applying, you need to know if your case is likely to be eligible. Every county in the country has decided what its local thresholds should be. In Wiltshire and Swindon the threshold is as follows:

  • You have reported three separate incidents relating to the same anti-social behaviour problem in the past six months to the council, police or your registered provider of social housing
or
  • You reported one incident of anti-social behaviour motivated by hate. This means you were targeted due to your race, religion, disability, sexual orientation or transgender identity in the last six months
or
  • At least five people from different addresses have made reports about the same anti-social behaviour problem in the past six months, to the council, police or your registered provider of social housing

Please note:

  • All three anti-social behaviour incidents must have been reported within one month of the incident taking place.
  • Where the same incident has been reported to more than one agency this is classed as one incident.
  • If you have an ongoing ASB incident that is being dealt with, your case is not appropriate for the community trigger.
  • Anonymous reports do not meet the community trigger threshold as in order for the tool to be effective the panel must review all the details reported i.e. the organisation it was reported to, the name of the employee spoken to, the incident reference number(s) and information about the incidents reported and by whom.
  • Applicants must be Wiltshire residents and have reported the anti-social behaviour to agencies within Wiltshire.

How do I apply for a community trigger?

If you feel that your case meets the thresholds then you will need to give details of your case by:

The referral form is available on the websites of all agencies that are responsible for anti-social behaviour; these include Wiltshire Police, Wiltshire Council, Swindon Borough Council, Clinical Commissioning Groups and registered providers of social housing. However, only one form should be completed as they are all dealt with centrally. If you have a query regarding the community trigger you can email communitytrigger@wiltshire.gov.uk  or call 0300 456 0100.

Or you can write to us:

Community trigger referral
Public Protection Team, Community Safety
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN

What happens next if my case is eligible?

One person will be made your single point of contact (SPOC). This person will be responsible for acknowledging your referral request within two working days. You will then be informed if your request has reached the threshold within a further five working days of acknowledging your completed community trigger referral form.

If your application is successful, they will keep you up-to-date about what is happening and any decisions that have been made, within an agreed time scale.

The SPOC will arrange a review of your case, which will include all the agencies involved. They will need to share all the information they have about your case, review what action has already been taken and decide whether anything more can be done and if so, what. If there is an action plan, your SPOC will discuss this with you.

I don't want to use the community trigger, but I do want to report anti-social behaviour

If you want to report an issue or concern about anti-social behaviour, you can do this by:

Find out more about anti-social behaviour

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Last updated: 29 May 2015

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