The following organisations can provide you with further advice and support, depending on the nature of your complaint. If you are unsure who to speak to or want some general advice, please contact the corporate complaints team.
As one of the UK's leading children's charities, Barnardo's works directly with over 200,000 children, young people and their families every year. They run over 800 vital projects across the UK, including counselling for children who have been abused, fostering and adoption services, vocational training and disability inclusion groups.
Please go to the Barnardo's website for more informationClose
Coram Children’s Legal Centre (CCLC), part of the Coram group of charities, specialises in law and policy affecting children and young people.
CCLC provides free legal information, advice and representation to children, young people, their families, carers and professionals, as well as international consultancy on child law and children’s rights. For further information, go to the Coram CLC websiteClose
The Equality Advisory Support Service (EASS) is an advice service aimed at individuals who need expert information, advice and support on discrimination and human rights issues and the applicable law, particularly when this is more than advice agencies and other local organisations can provide.
Phone: 0808 800 0082
Textphone: 0808 800 0084
Post: FREEPOST Equality Advisory Support Service FPN4431
09:00 to 20:00 Monday to Friday
10:00 to 14:00 Saturday
Closed on Sundays and Bank HolidaysClose
The Local Government Ombudsman is an independent organisation, set up to look at complaints made against councils and some other authorities. You will normally be expected to complain to your local council first of all, in order that we have the opportunity to investigate and resolve your complaint. For further advice go to the Local Government Ombudsman website or contact the helpline on 0300 061 0614 or 0845 602 1983.
Ofsted is the Office for Standards in Education, Children’s Services and Skills. They report directly to Parliament and are independent and impartial. They inspect and regulate services which care for children and young people, and those providing education and skills for learners of all ages. The Ofsted website offers some guidance on making a complaint or raising concerns about a school.
An information point concerning the various different ombudsman and other complaint-handling bodies. The association does not deal directly with complaints but acts as a signpost to other organisations who may be able to assist you. For further information, go to the Ombudsman Association website or contact them on 020 8 894 9272
The Parliamentary and Health Service Ombudsman is an independent organisation, set up to consider complaints against uk government departments, associated agencies and the NHS. For further information, go to the Parliamentary and Health Service Ombudsman website or contact them on the complaints helpline 0345 015 4033
Every NHS trust has PALS to help people have a say in their local health services. If you want to make a complaint about a trust, the PALS will explain how to do this and discuss ways of getting your complaint dealt with. It will also take up some types of complaints for you.Close
A national health care charity that highlights patients’ concerns and needs. It provides advice and news aimed at helping people to get the best out of their health care and tells you where you can get more information and advice. Contact the Patients Association’s helpline on 0845 608 4455 or visit the Patients association website.
The Traffic Penalty Tribunal has been set up to consider appeals against parking penalties which have been issued by all local authorities outside of London. It is the final stage of appeal and it is important to have first challenged the notice by the penalty-issuing authority. For further information, go to the Traffic Penalty Tribunal website or contact them on 0161 242 5252.