www.wiltshire.gov.uk
Consultation & Research Information - general
Summary of Service
The County Council regularly consults with the public and stakeholders on a range of issues and uses research to provide an evidence base to inform decision making throughout the Council.
Details of Service
The County Council, often in partnership with the District Councils and Police and Fire authorities, regularly undertakes research into customer and public satisfaction using a variety of methods including:
- Citizen's panels (People's Voice; Tomorrow's Voice and Carer's Voice)
- Household surveys
- Customer feedback reports
- Customer / user surveys
- Telephone surveys
- Online surveys
- Complaint analysis
Wiltshire and Swindon Intelligence Network
Reports and results from many of the research and consultation exercises are held on the County Councils Intelligence Network database freely available through the County Council's website.
The Intelligence Network also hosts the Council's ACKnowledge e-consultation tool which provides the opportunity for people to have their say freely, online. ACKnowledge includes facilities to view consultation documents, participate in forums and straw polls and to fill out questionnaires online. Use the 'Consultation / ACKnowledge' tab on the Intelligence Network homepage to access this feature.
Contact Details
By Post
Research Centre
Room 241
Development Services
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
By Email
research@wiltshire.gov.uk
By Telephone
01225 713186 - Corporate Research Adviser or 01225 713188 - Policy Researcher
By Fax
01225 713160
| A to Z Names | Consultation & Research Information - general, Council - performance - customer satisfaction surveys |
|---|---|
| Keywords | undefined |
| PID No. | 653 |
| IPSV Category | Compliments and complaints (council) |
| Level 1 Name | Consultation & Research Information - general |
| IPSV ID | 6844 |
