Adult social care complaints annual report

Please tell us what you think about our website, we welcome your feedback.

Customer notice

Due to essential maintenance some of our web services will be unavailable between these times 7pm Friday 25 May and 5pm Sunday 27 May 2012.

As part of the statutory complaints procedure for Adult Social Care, we have to produce and make available a yearly report about the complaints we received, how they were answered and if they progressed through the complaints process. As a method of good practice, we also include sections on how we have learnt from complaints, how we have used them to improve services and what our plans are for the future.

We also use the report to record the number of compliments about the services we provide.

The report is also currently considered by the Council's Standards Committee annually.

Annual Reports

• Department of Community Services - Compliments and complaints annual report 2009 - 2010 Department of Community Services - Compliments and complaints annual report 2009 - 2010 123kb
• Department of Community Services - Compliments and complaints annual report 2008 - 2009 Department of Community Services - Compliments and complaints annual report 2008 - 2009 301kb
• Department of Community Services - Compliments and complaints annual report 2007 - 2008 Department of Community Services - Compliments and complaints annual report 2007 - 2008 108kb
• Department of Community Services - Complaints annual report 2006 - 2007 Department of Community Services - Complaints annual report 2006 - 2007 99kb
• Annual report for complaints received within the Department of Adult and Community Services 2005 - 2006 Annual report for complaints received within the Department of Adult and Community Services 2005 - 2006 67kb

If you would like to provide feedback about any aspect of the Adult Social Care service you can do so by contacting us.

Last updated: 14 October 2010