You should in the first instance raise your concerns with the team providing the service. Especially if this is the first time you have contacted the council about the matter you wish to raise. It is often quicker to speak directly to the service team as they are often in the best position to provide accurate and specific information.
However, if this is not the first time you have had to contact the council or would like some further advice, please contact one of the Complaint Managers below.
If you would like independent advice and support, please refer to the ‘further advice and support’ section.
You can contact the council by using the details below or by using our online complaints form. Alternatively, if you are unsure who you need to speak to, contact the council by using the general contact details and somebody will forward your concerns to the appropriate service team.
Complaints leaflet
The council has a leaflet which is available to download.
If you have any difficulty accessing the leaflet or would like a hard copy please contact the Corporate Complaints Manager using the details below.
Postal address:
Wiltshire Council
Trowbridge
Wiltshire
BA14
8JN
Telephone: 0300 456 0100
| Department | Type of Complaints | Contact Details |
|---|---|---|
| Department of Children and Education (DCE) | Complaints relating to child welfare and social service matters, and some education related issues. |
Maggie Mcdonald Complaints Manager Email:complaints@wiltshire.gov.uk Telephone: 01225 713679 |
| Department of Community Services (DCS) | Complaints relating to adult welfare and social service matters |
Mark Edwards Complaints Manager Email:complaints@wiltshire.gov.uk Telephone: 01225 713953 |
| Department of Neighbourhood and Planning (DNP) | Complaints relating to planning, housing, highway issues, rights of way, transport, waste, recycling and cleansing and leisure. |
Wendy Gubbins Complaints and Freedom of Information Manager Email: complaints@wiltshire.gov.uk |
| Department of Resources (DoR) | Responsible for monitoring the complaints service, any ad hoc enquiries and dealing with investigations from the Local Government Ombudsman. |
Sarah Butler Corporate Complaints Manager Email:complaints@wiltshire.gov.uk Telephone: 01225 713069 |
| Department of Public Health & Wellbeing | Complaints relating to environmental health, trading standards and licensing. |
Wendy Gubbins
Complaints and Freedom of nformation Manager Email: complaints@wiltshir .gov.uk Telephone: 01225 756580 |
Contact Details (LiveLink)
Multiple Contacts:
eMail:
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:
Last updated: 10 January 2012
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