Neighbourhood and Planning complaints

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The Department of Neighbourhood and Planning has several divisions under which the following services fall.

The information below may help you in deciding whether your complaint falls within any of these categories. Please note, some of the services, such as planning and housing in particular, follow a strict set of rules and regulations which are decided by legislation and which cannot be changed by this Council.

Economy & Enterprise	Housing	Development Services
Economic Development	Housing Management	Planning Enforcement
Regeneration	Private Sector Housing	Local Land Charges
Strategic Planning	Homes4Wiltshire	Building Control
Climate Change	Housing Options	Street Naming and Numbering
	Housing Strategy	Listed building
	New Housing	Conservation areas
		Protected Trees

Transport	Highways	Amenities & Leisure
Passenger Transport	Emergency Planning	Grass Cutting
School Transport	Waste Management	Abandoned Vehicles
Bus Shelters	Monitoring Landfill Sites	Fly Tipping
Transport Development	Potholes	Markets
Traffic Management	Rights of Way	Cemeteries & Crematoria
Parking	Street Lighting	Play Areas & Open Spaces
Parking Restrictions	Verge Cutting	Countryside
Traffic Management	Abnormal Vehicle Loads	Area of Outstanding Natural Beauty
Speed Limits	Highway Records	Heritage Sites
HGV Traffic	Land Charges	Arboriculture
Road Closures	Highway Improvements	Fleet Management
Gypsies & Travellers	Bridges	Leisure Centres
	Council Property

If you wish to make a complaint, see the making a complaint section for further details. Each department has a Complaints Manager who has responsibility for co-ordinating responses and providing advice and support.

Before making a complaint, you may wish to raise a report through the CLARENCE team.

CLARENCE (Customer Lighting And Roads ENquiry CEntre) is a service provided by Wiltshire Council which has been set up to allow you to quickly and easily report road and lighting defects and hazards.

If you have spotted a defect or fault on a Wiltshire road, right of way or cycle lane, then you can report it to the CLARENCE team.

To make a report you can:

Email CLARENCE or call freephone 0800 23 23 23.

You can also report a highway problem or any street care and cleaning problems online.

If the CLARENCE team is not the right place to raise your concerns, you can speak to a Complaints Manager for further advice.

Last updated: 18 March 2011