Complaints about discrimination, harassment and unfair treatment

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If in receiving a service from us, you feel you have experienced any form of unlawful discrimination or unfair treatment on the grounds of your race, gender, disability, sexuality, faith/belief or age you can make a complaint using the corporate complaints procedure. In these cases we will put your complaint straight through to Stage 2 of the corporate complaints procedure.

If the complaint relates to staff conduct and behaviour the Corporate Complaints Manager and the Head of Equality and Diversity who will consider the details of the complaint and decide what the most appropriate way to investigate the complaint is. Where officers of the council are involved, it may be necessary to refer the matter to the council’s Human Resources department to be handled under the staff disciplinary procedures.

Depending on the seriousness of the allegations, it may be necessary to refer the matter directly to the police.

If you would prefer to seek independent advice about a complaint of this nature, you may wish to contact The Equality and Human Rights Commission. You can telephone the Commission on 0845 604 6610 or refer to The Equality and Human Rights Commission website.

Making a report

If you wish to make a complaint or want to talk to someone for some general advice, please contact us in the following ways:

Last updated: 21 January 2011