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Website privacy policy

Please tell us what you think about our website, we welcome your feedback.

What it covers

This policy covers the treatment of personally identifiable information that Wiltshire Council collects when you are using the Wiltshire Council website, when you email us, or when you complete and submit an online form via our website.

Wiltshire Council holds and processes personal data in accordance with all current legislation relating to data protection and complies with the Data Protection Act 1998.

Information collection and use

You can visit our site and use many of the services without telling us who you are or giving us any personally identifiable information.


A cookie is a collection of information that some websites leave on your computer to identify you if you use or return to the site.  We use cookies to make our website easier for you to use . You can remove any cookies already stored on your computer but doing so may prevent you from using parts of our website for example our area based service information or contact pages.

We currently use cookies in the following areas of the site;

Cookie Name Type Usage

Permanent Cookie

(Two months)

Records that access to cookies has been allowed.

Permanent Cookie

(One year)

Records the preferred style sheet (High/Regular) Contrast.
ANONID Session Cookie Record number of visitors to the library area
PlanningDisclaimer Session Cookie Record a user has read the Planning Image Disclaimer.

Permanent Cookie

(Two Months)

Records date/time of last access to a (south) planning application S/<year>/<application>

Permanent Cookie

(Two Months)

Used by 'My area' and 'My nearest'. e.g.: Rubbish collection calendar. Information is stored about the property in the address. Encrypted information.

Permanent Cookie

(Two Months)

Used to set a location on the Contact Us page

Permanent Cookie

(One Year)

Test if cookies are enabled on users’ browser.

Permanent Cookie

(One Year)

Records user’s choice not to be included in the SOCITM Survey

Permanent Cookie

(One Year)

Records user’s choice to be included in the SOCITM Survey

Google analytics cookies

We use Google Analytics to collect statistical data about our visitors and how they use our site so that we can improve our website. The cookies collect information in a way that does not form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We collect this information in a way that does not identify you and the data is not shared with anybody else.

Cookie name Type Usage
_utma Permanent Cookie (Two Years) Keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.
_utmb Permanent Cookie (Two Years) Records moment in time when a visitor enters a site and expires at the end of the session.
_utmc Session Cookie Records moment in time when a visitor leaves a site and expires after 30 minutes.
_utmv Permanent Cookie (one second)  
_utmz Permanent Cookie (six months) Keeps track of where the visitor came from, what search engine was used, what link was clicked on and what keyword was used.

Socitm web survey cookies

We are currently using some third-party software to allow us to survey a random selection of visitors. This software will leave a cookie on your site from socitm.govmetric.com. We use the data collected to find out about visitors' perceptions of our site, but specific information cannot be tracked back to a specific individual.

Cookie name Type Usage
ASP.NET_SessionID Session Cookie Used to track your progression through the survey
fs Session Cookie Keep a record of the font size selection

Third party cookies

Our site has a number of pages with embedded videos or other content from a third party. Cookies placed on your computer or mobile device from a third party are not related to Wiltshire Council.

Wiltshire Council does not control how a third party uses their cookies. Please check third party websites' privacy policies:

It is only when you complete a form that requests personal information or email Wiltshire Council that you can be identified. When completing forms you may be asked for a variety of personal information such as name, address, post code etc.

The council also automatically receives and records information on server logs from your browser including your IP address and the page you requested.

The council uses the information for:

  • fulfilling your request for information or services
  • as input to improving our site
  • to inform you about improvements to our site

Information sharing and disclosure

Wiltshire Council will not sell or rent your personally identifiable information to anyone, or use the data for any other purpose incompatible with the purpose for which it was originally collected.

Wiltshire Council will only send personally identifiable information about you to other companies when we have your consent, or have a legal reason to do so. We may also use your information in response to subpoenas, court orders or other legal process. We will only hold your information for as long as necessary for these purposes.

Questions or suggestions

If you have any questions or suggestions regarding this statement or have any concerns about the processing of your personal data by Wiltshire Council send an email to dataprotection@wiltshire.gov.uk

or contact:

The Office of the Information Commisioner,
Wycliffe House
Water Lane

Last updated: 25 November 2013



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