www.wiltshire.gov.uk
Emergency Duty Service
Fact Sheet No: FS9
Name of Service: Emergency Duty Service
Abbreviation: EDS
Service Type:
Summary of Service
What do we do?
The Emergency Duty Service (EDS) provides a Social Work Crisis Service for the County of Wiltshire outside of normal office hours, at night, weekends and bank holidays.
The EDS will make every effort to help people in need and their families, irrespective of race, gender, ethnic origin, religion, culture, disability or sexual orientation.
We are here to help you with personal or family problems that reach crisis at these times.
Details of Service
What sort of problems?
- Children or Young People seeking advice.
- Difficulties with your children.
- Worries about a child outside your family.
- Older people at risk or in need.
- Worries about someone with a disability, vision or hearing loss.
- Domestic violence.
- Homelessness in West Wiltshire.
- Mental Health Act Assessments.
- Problems with your Home Care
Who can phone us?
Anyone.
What happens next?
It’s hard to think straight when there is a crisis, especially if it’s the middle of the night. We can give you information and advice over the phone to help you. If we think that you need to contact another organization, we will help you get in touch with them. You may already be in touch with someone from the day time service. If this is the case, the Social Worker will help you until you can make new plans.
We try to sort things out over the phone. However we will come out to see you if we think you need more help than we can give you over the phone. We will then write a report which gives details of the problem and what we did to help you. This will be sent to the relevant day-time team and kept for our records.
Tell us what you think
If you were happy with the service you received or have suggestions abut how we can improve our service, please let us know.
Adult Social Care Services Manager
Emergency Duty Service
EDS Centre
PO Box 1424
Devizes
SN10 3TF
The Department of Community Services Comments, Compliments and Complaints leaflet is available from us and all our offices or contact the designated Complaints Officer at:
Wiltshire County Council
Department of Community Services
Adult Social Care Branch
County Hall
Trowbridge
BA14 8LE
Tel: 01225 713953
Fax: 01225 713983
How and when can you contact us?
When your local day time services office is closed:
- Weekdays: 5pm to 9am
- Weekends: 4pm Friday to 9am Monday
- Bank Holidays: 24 hours.
By Telephone:
0845 60 70 888
By Type Talk:
18001 01380 732349
By Email:
By Fax:
01380 732121/2
Text to:
01380 732349
This Fact Sheet can be produced, on request, in other formats and languages. Please contact the Social Care Help Desk on 01225 713001 – socialcarehelpdesk@wiltshire.gov.uk
