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Discretionary housing payments policy (DHP)

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To cover a shortfall between your benefit and your rent

If the amount of Housing Benefit or Universal Credit you are entitled to is not enough to pay your full rent, you can apply for extra help. This help is known as a Discretionary Housing Payment (DHP).

Awards of DHP are paid with your Housing Benefit, unless you are receiving Universal Credit in which case payments will be made separately.

Help with rent deposits and removal costs

In certain limited circumstances, DHP may also be awarded to pay a rent deposit on a new home, or the removal costs when you move.

Who may apply?

To be eligible for any award of DHP, you must already be in receipt of Housing Benefit or the housing element of Universal Credit. However, being in receipt of one of these benefits does not guarantee an award, as the DHP scheme has a limited amount of money each year.

In coming to a decision, we consider a wide range of circumstances, including the reason for the shortfall between your benefit and your rent, your income and expenses, as well as your family circumstances, including any health problems or disabilities.

How long is the award for?

Awards are usually made for a short term period to help you through a specific financial crisis. During the period of the award, it is important that you try to help your situation yourself, such as increasing your income, negotiating a lower rent with your landlord, or moving to a more affordable property.

In certain limited circumstances, such as where your property has been extensively adapted to cater for a disability, longer awards may be considered.

What happens if my circumstances change?

As with any other benefit award, if there has been a change to your circumstances since DHP was awarded, you are responsible for telling us as soon as possible to prevent any overpayment of benefit.

If you do not agree with our decision

There is no appeal against a DHP decision. If you do not agree with our decision, you may ask us, in writing, to look at the decision again. Your application will then be reviewed by a panel of senior officers, whose decision will be final.

Application form

To apply for a Discretionary Housing Payment please complete the PDFDiscretionary Housing Payment application Discretionary Housing Payment application 101kb  and return it to your local council office. If you are in receipt of the housing element of Universal Credit, you will also need to complete the following WordDHP insert form DHP insert form 99kb

Please make sure that you include as much information as possible about why you need this extra help. For more detailed information please read our PDFDHP policy DHP policy 157kb or contact us using the details on the left.


Contact Details (LiveLink)

Multiple Contacts:

Call Us:
0300 456 0110

Please send your enquiries to:
Benefits Service
Wiltshire Council
Monkton Park
Chippenham
SN15 1ER

Please send all payments to:
Collections
PO Box 2310
Salisbury
SP2 2JT

Email:
benefits@wiltshire.gov.uk


eMail:
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Last updated: 12 May 2015

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Contact details

Call Us:
0300 456 0110

Please send your enquiries to:
Benefits Service
Wiltshire Council
Monkton Park
Chippenham
SN15 1ER

Please send all payments to:
Collections
PO Box 2310
Salisbury
SP2 2JT

Email:
benefits@wiltshire.gov.uk