Our website performance and statistics

Please tell us what you think about our website, we welcome your feedback.

Customer notice

Due to essential maintenance some of our web services will be unavailable between these times 7pm Friday 25 May and 5pm Sunday 27 May 2012.

Website performance

We monitor the availability and use of the Wiltshire Council website to help us:

• identify areas of the website that we can improve
• identify and solve any availability problems

We update our website statistics by monitoring data from Google Analytics on a monthly basis. We will update these statistics monthly on this page

Website availability

We aim to make the council website available a minimum of 99% of the time.

Comparison with the same period last year

Month	Page views	Visits	Unique users	Visit duration (minutes:secs)
February 2011	882,618	205,673	128,209	3:43
February 2010	920,753	201,387	121,153	3:42

Figures for 2010

Month	Page views	Visits	Unique users	Visit duration (minutes:secs)
December	712,277	162,294	105,910	3:26
November	871,148	197,280	122,820	4:12
October	862,153	195,761	122,245	3:46
September	919.058	212,233	132,461	3:34
August	861,212	203,515	129,267	3:29
July	912,741	210,236	131,691	3:29
June	839,004	200,133	124,742	3:24
May	867,462	204,692	129,218	3:26
April	910,789	210,535	131,229	3:38
March	1,071,863	239,308	144,814	3:31
February	920,753	201,387	121,153	3:42
January 2010	1,058,943	265,117	156,651	3:01

Note: Statistics show data only for www.wiltshire.gov.uk, it does not include any of our sub domains.  Activity data includes external and staff visitors.

Top Ten - Most popular pages last month (February 2011)
Planning application search
Planning and building control
Contact us
Planning application search (South)
School term dates
Wills search
Libraries
Five Rivers Leisure Centre
Council tax, housing and benefits
Jobs at the council

What are page views and unique users?

Page views

A page view is a web page that has been visited by an individual user. Page view statistics record the entire page, rather than the separate files that make up the page. The user may visit the same page several times within a specified period but is only counted once. Counting page views shows how many times individual pages are being used.

Page view statistics tell us which pages are being viewed, and how many times.

Unique users

A unique user is a person who visits a website once or more than once in a specified period, but who is only counted once. As a user may visit the website several times in a short period, counting unique visitors helps us to determine how many individuals may be using our website.

Unique user statistics tell us how many people are visiting our site.

Visits

A visit is a single period of activity by a unique user/browser which ends when that unique user/browser has not made a valid request for content for a 30 minute period. The idea is to capture a single user's almost continuous burst of interaction with the website. The 30 minute period may seem arbitrary but it is the industry standard definition as defined by the Joint Industry Committee for Web Standards.

Visit duration

Visit duration is the average length of time between the first and last page impression for visits of at least two pages.

Last updated: 7 March 2011