www.wiltshire.gov.uk
Frontline Services
Most of the professional services within DCE, DCS and ESD and those within the Districts can be described as 'Frontline'; they are the public facing delivery arm of the authority, providing the day to day contact with our customers and it is in these areas that the public's satisfaction with the way we work and the value we provide can be most readily influenced.
This workstream will look across all these services to understand, in a consistent way, how they currently operate and the demands on them from customers. This will then enable us to work with staff to explore the pressures for change that might already be acting upon these services and to relate these with those flowing from the Unitary approach to service provision. The need to act to change these services as we move to create the new organisation will need to be measured and the speed with which they change will have to be prioritised as we cannot do everything at once. For some services this might mean radical transformation, for others it might mean mergers and for some it may mean little change, if any.
For individuals this will inevitably create some uncertainty and worry so, before the new authority comes into being in 2009, we want to be able to give you a plan that paints a picture of how the organisation will look, where your team will sit, who you will be working with and what will be done differently. Ideally you will also want to be clear about what is expected of you, where you will be working and how we will want you to interact with the public, the community and our partners.
In some circumstances we will not be able to achieve this and in these cases we want, at least, to be able to give you a programme that shows you when and how you will be engaged in your service area's review.
This workstream website will be kept up to date and will keep you updated with all our projects; programmes for each services area and the associated reports will all be available on-line and will be reviewed monthly.
Contact Details
By Post
Frontline Services
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
