www.wiltshire.gov.uk
Performance Plans
The Performance & Improvement Plan is used to manage the Council’s ambitions.
It provides information about progress and plans for delivery, and is used throughout the year to monitor progress. It is supported by a comprehensive performance management system which cascades priorities, key targets and milestones through service plans and the County Council’s change programme.
Review the plan by using the related documents link to the right of the page.
Addendum : Please see recent corrections to BVPI 192a.
Alternatively, if you would like a hard copy sent to you please contact Claire Small (Tel: 01225 713034)
Information in the plan is in two parts:
Part 1: This sets the strategic framework for the County Council’s work. It serves four broad purposes:
- To describe the Council’s ambitions, its aims, goals and priorities
- To describe the changes which will increase the capacity and effectiveness of the Council and the performance of individual services
- To explain how the Council’s budget will support the achievement of the aims, goals and priorities, and will fund the changes in capacity and effectiveness
- To analyse the major risks to achieving the Council’s ambitions, and how to manage those.
This serves as the Council’s corporate plan. It is included as Part 1 of the Council’s full Performance & Improvement Plan, which also contains:
Part 2: Information about progress and plans for delivery. This is used through the year to monitor progress. It is supported by the Council’s planning and performance management system and the County Council’s change programme. It includes:
- An analysis of performance over the last three years, and targets for the next three (key performance indicator tables);
- Information about budget and service standards, and an outline of key investment to help achieve performance improvement;
- Graphs and brief notes illustrating some of the achievements and investments;
- Actions to deliver further improvement;
- Links to service plans, which provide more detail for service managers and teams.
Targets and actions are monitored corporately throughout the year.
Information is organised around the County Council’s 5 strategic goals.
The Appendices
- The Council’s integrated planning timetable and overview of planning arrangements.
- Other information required under Section 6 of the Local Government Act 1999. This document acts as the County Council’s Best Value Performance Plan 2004.
A summary of the County Council’s aims, and its objectives and priorities for improvement
The County Council’s aims are:
- to provide excellent services at an affordable cost
- to improve public satisfaction with the County Council and the services it provides
- to take decisions and provide services in a transparent and inclusive way
“Excellent Services” means services which:
- reflect the special features of a large and diverse rural County
- are accessible to everybody who lives and works in Wiltshire
- are co-ordinated to meet individual people’s needs and preferences
- help communities to be better places to live, and
- provide good value for money.
The County Council’s Objectives & priorities for improvement
To be a county council which has the ambition, focus and capacity to serve the County
1. To increase civic participation among Wiltshire citizens, particularly younger people
- 10% increase in the numbers involved in and satisfied with designated activities, and a 5% increase in the number of 17-year-olds registered to vote* (on 2002/03)
2. To raise the level of public satisfaction with the Council’s performance
- Satisfaction with the Council to be in the upper quartile of county councils in 2006/07, and improved satisfaction with civic amenity sites and buses (lower quartile 2000/01)
3. To make it easier for people to get access to the services they need
- 60% of Council buildings will have disabled access (0% in 2001/02) (achieved); 80% of enquiries to the Council to be dealt with at the first point of contact by 2006; and staffed information centres will be in every District and information points in every community area by 2006
- 21% increase in numbers of visits to libraries by 2006 (2,907,785 in 2005/06, compared to 2,403,128 in 2002/03)
- To enable customers to better access information and key services by providing facilities electronically by 2005/06 (25% in 2002/03)
4. To make it easier for people to influence and to get involved in the planning and organisation of the Council’s services
- 67% of Wiltshire people will think ‘the Council listens to us’ by 2006 (10% increase) (this has already been achieved so the target is now 70%)
- Reach level 3 of the Equality Standard for Local Government in 2005/06 (1 in 2002/03)
To balance the need for growth with the protection of the environment
5. To reduce the rate of landfill, increase recycling, and open waste-to-energy facilities in Wiltshire
- Less waste will be sent to landfill; the amounts recycled and composted* will be increased to 33% in 2005/06 (2001/02 16%)
- A Strategy for Wiltshire/LPSA II – work with the Wiltshire Strategic Board :
To become the most waste efficient county in England in 2014
6. To provide for essential growth whilst protecting heritage and the natural environment
- 50 percent of new homes built on previously developed land (ongoing target, each year)
7. To improve our roads and make them safer
- The condition of our principal road network will improve; in 2004 there will be a 15% reduction in potholes reported to ‘Clarence’ (2,293 compared with 2,698 in 2001)*; 85 fewer people a year will be killed or seriously injured on our roads in 2004, compared to 373 in 2000*
8. To increase the availability of passenger transport and alternatives to the private car without penalising car owners
- Access to weekday bus services for rural people will be maintained despite rising costs, and more people will travel on flexible demand responsive bus services* like the Wigglybus:103,000 journeys in 2004/05 (38,500 in 2000/01)
9. To foster a vibrant, varied economy, with particular emphasis on supporting regeneration projects in market towns
- 12 community based regeneration initiatives will begin during 2003-2006, including the implementation of the Vision for Trowbridge; new improved vehicular accesses will be made to the Churchfields Industrial Estate (Brunel Link, Salisbury) and the West Wilts Trading Estate (Westbury) by 2009
A Strategy for Wiltshire/LPSA II – work with the Wiltshire Strategic Board:
- To improve Wiltshire’s Street Scene and foster civic pride
10. To open a new Wiltshire and Swindon Record Office & Heritage Centre (2007) and support improvements to the Stonehenge World Heritage Site (2008)
To engage and educate all learners in a vibrant learning society and strive to ensure that every school is excellent and inclusive
11. To improve the performance of children in our schools
- Better performance at Key Stages 2*, 3* and 4; in particular in 2006/07: 83% of children at Key Stage 2 will achieve Level 4 or above in Maths (69.6% 2001/02) and 81% in English (73.5% 2001/02); and 65% at Key Stage 4 will achieve 5 or more A*-C grade GCSE's (55.4% 2001/02)
- The number of schools in ‘special measures’ will fall in 2006/07 to 1 (0.38% compared with 1.9% 2001/02), and those ‘causing concern’ to 10 (3.86%) (41 in 2001/02)
12. To increase the numbers of children with special educational needs who are educated locally
- By 2006 the number of pupils attending independent special schools outside Wiltshire will reduce by 15%, and those travelling more than 20 miles to school by 12%
- A Strategy for Wiltshire/LPSA II – work with the Wiltshire Strategic Board :
To improve adult basic skills
To provide supportive services in ways that increase people’s independence and choice while protecting vulnerable people
13. To work with other agencies, including schools, to identify vulnerable children and young people, and help them receive the services that will be most effective and efficient in meeting their needs
- Our looked after children will have better life chances, reflected in improved GCSE attainment* (24.3% with 5 GCSEs at A*-C) and a 33% fall in offending* (2004/05); in 2006/07 fewer than 15% of looked after children will have 3 or more placements during the year (18% in 2002/03); and no more than 12% will miss 25 days or more schooling (19% in 2001/02)
- 80% of initial assessments will be completed in 7 working days in 2005/06 (2001/02 44%)
14. To promote independence through integrated provision and partnership working
- By 2005, 50 more people will be helped to live independently compared with 2002, by receiving personal funding to choose their own support services* (this LPSA target has been met, revised target 180 2002-2005); more households will receive intensive homecare (2005/06: 10.8 per 1,000 population (6.6 in 2001/02)), in 2006/07 98% of equipment will be delivered within 7 working days; and fewer residents will be on waiting lists for residential and nursing home care (110 in 2004/05 (compared with 173 in 2001/02))
15. To provide safe care for older and vulnerable people
- In 2006/07, 85% of assessments and 85% of care packages will meet the timescale set by the Department of Health (compared with 52% and 76% in 2003/04)
- In 2006/07, we will support older and vulnerable people in residential and nursing care placements to the equivalent of 80 per 10,000 population for those aged 65 or over (94 in 2001/02), and 2.5 per 10,000 population for those aged 18-64 (5.06 in 2001/02)
- Improving services for young people :
The Leader has set up a cross party task group with other organisations to look at facilities for young people and identify targets and achievable outcomes
To enable Wiltshire people to live healthier and safer lives by working with health, police, District Councils and other partners
16. To increase access to treatment for drug misusers
- 607 additional problem misusers to receive treatment (2000/01: 118)* (LPSA target exceeded, estimate 2002/03 to 2003/04: 1,394)
17. To improve community safety and reduce the fear of crime
- By July 2004, the Cabinet will consider recommendations from the Safer Wiltshire Partnership Executive to adopt priorities for improvement towards this objective
- A Strategy for Wiltshire/LPSA II – work with the Wiltshire Strategic Board :
To become the healthiest county in England in which to live by 2014
*LPSA I – these targets are from the County Council first LPSA which runs to March 2005
Contact details
By Post
Chief Executive
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN
By Email
By Telephone
01225 713034
By Fax
01225 713099
By Hand
County Hall, Trowbridge
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