How to appeal against your council tax bill

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If you think your council tax bill is wrong you can appeal. Make sure you keep paying the bill while any appeal is in progress.

Banding appeals

Each property is put into a council tax band by the Valuation Office Agency (VOA), which is not part of Wiltshire Council. The band is based on the property’s value in 1991. If you think your council tax band is wrong, you must contact the VOA office directly to make an appeal.

If your appeal for re-banding is successful and your property is put in a lower band, you will be entitled to a refund for any excess amount you have paid, back to the date it was first banded. If your appeal results in your property being banded higher, you will be expected to pay the higher rate of council tax from that point onwards. Please read through the VOA’s information regarding how a banding is set to carefully consider your appeal.

If your property is re-banded following an appeal with the VOA, they will notify us directly of the change.

Council tax bill appeals

If you feel that an error has been made on your council tax bill, you are able to appeal it with us. Please be aware that we can only issue bills on the information we have been provided – so it is your responsibility to keep us up to date when there are changes to your household that might result in an increase or reduction on your bill. You will need to inform us if:

• you are no longer living in the property
• you are no longer the owner of an empty property
• you think you entitled to a reductions or exemption

All appeals must be made in writing to your local Wiltshire Council office. If you are successful in your appeal, a refund will be issued where applicable.

If your appeal to us is unsuccessful and you want to take it further, we would encourage to you to seek independent advice with the Valuation Tribunal. The Valuation Tribunal offer a free service to all council tax and business rate payers who wish to appeal.

Last updated: 8 March 2012