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How to pay your council tax

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Shortcuts for how to pay your council tax

Council tax bills are sent out at the end of March each year showing the current year’s charges and instalments. Your payment must reach your local Wiltshire Council office by the dates shown on your bill.  

From the 1 April 2013 the council tax can now be paid over 12 months, rather than the previous 10 months. Please let the council tax office know on 0300 456 0109 should you wish to change to 12 instalments.

There are several different ways you can pay:

You have to pay the total amount of council tax on your bill, regardless of how you choose to pay. There are no reductions for any particular method of payment.

Direct debit

The council offers various dates for payment by direct debit. This is the most effective way to pay. Please contact us on 0300 4560109 If you wish to change to this method of payment. Alternatively, you can download the PDFCouncil tax direct debit mandate council tax direct debit mandate 54kb. Our sample bill page can help you find your council tax account number.

Pay online

The online payment facility is available 24 hours a day to allow you to pay your council tax when it is convenient for you. You will need to quote your account reference number and confirm the amount you need to pay. Our sample bill page can help you find your council tax account number. Please allow three days for your payment to reach the council. Payments made by credit card will be subject to a transaction charge.

Automated payment line

By using our automated payment line 24 hours a day, 7 days a week, on 0300 456 0119. You will need to quote your account reference number and confirm the amount you need to pay, our sample bill page can help you find your council tax account number. Payments made by credit card will be subject to a transaction charge.

At a Post Office

You may pay, free of charge, by cash or cheque at any Post Office using your existing payment card or the barcode on the front of your bill.  Please allow seven days for your payment to reach the council.  Cheque payments should be made payable to ‘Post Office Ltd’ and presented with your payment card or bill.  Please refer to your bill to confirm the amount of each payment.

Payment by internet banking or BACS

Inform your bank the amount you want to pay, your account reference number, our sample bill page can help you find your council tax account number and the council’s bank account details:

  • Bank: HSBC
  • Sort code: 40-44-33
  • Account number: 51460021

Paying by post

Cheques must be made payable to 'Wiltshire Council'. Please provide your name, account reference number, our sample bill page can help you find your council tax account number and the address to which the payment relates on the reverse of the cheque,

Please send your payment to:

  • Collections – Council Tax
  • PO Box 4385
  • Trowbridge
  • BA14 4DS

Fair processing statement

We will keep and use your personal information in line with the requirements of the Data Protection Act 1998.

This authority is under a duty to protect the public funds that it administers and, to this end, may use the information you have provided to the authority for the prevention and detection of fraud. It may also share this information with other bodies administering or in receipt of public funds, such as HM Revenues and Customs.

The council participates in data matching exercises internally and through the National Fraud Initiative.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information used to:

  • prevent or detect benefit fraud or any other crime
  • support national fraud initiatives
  • protect public funds
Read more about the National Fraud Initiative

Contact Details (LiveLink)

Multiple Contacts:

Call Us:
0300 456 0109

Please send your enquiries to:
Revenues Service
Wiltshire Council
Collections - Council Tax
P.O. Box 4385
Trowbridge
BA14 4DS

Please send all payments to:
Collections
PO Box 4385
Trowbridge
BA14 4DS

Email:
counciltax@wiltshire.gov.uk


eMail:
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:

Related documents

Last updated: 11 February 2016

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Contact details

Call Us:
0300 456 0109

Please send your enquiries to:
Revenues Service
Wiltshire Council
Collections - Council Tax
P.O. Box 4385
Trowbridge
BA14 4DS

Please send all payments to:
Collections
PO Box 4385
Trowbridge
BA14 4DS

Email:
counciltax@wiltshire.gov.uk