How to pay your council tax

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Council tax bills are sent out at the end of March each year showing the current year’s charges and instalments. Your payment must reach your local Wiltshire Council office by the dates shown on your bill.

From the 1 April 2013 the council tax can now be paid over 12 months, rather than the previous 10 months. Please let the council tax office know on 0300 456 0109 should you wish to change to 12 instalments.

There are several different ways you can pay:

• Pay securely online with your debit or credit card
• Set up a direct debit with your bank or building society
• Use our 24 hour automated payment line to pay by debit or credit card
• Use a payment card to pay at the Post Office

You have to pay the total amount of council tax on your bill, regardless of how you choose to pay. There are no reductions for any particular method of payment.

Pay securely online

The online payment facility is available 24 hours a day to allow you to pay your council tax when it is convenient for you. Payment is made by debit or credit card. Please have your council tax account number to hand as you will need to enter this as part of the payment process; our sample bill page can help you find your council tax account number

Direct debit

To improve service delivery, payment for council tax by direct debit can now be set up over the telephone. Simply contact the council tax office on 0300 456 0109 and an advisor will take your details and set up the direct debit. Alternatively, you can download the Council tax direct debit mandate council tax direct debit mandate 54kb  and return completed to our offices in chippenham (as shown on the mandate). Our sample bill page can help you find your council tax account number

Automated payment line – 0300 4560119

The automated payment line is available 24 hours a day to allow you to pay your council tax when it is convenient for you. Payment is made by debit or credit card. Please have your council tax account number to hand as you will need to enter this as part of the payment process; our sample bill page can help you find your council tax account number

Paying at the Post Office

Any Post Office in the country will accept payment for your council tax, however you must present your Post Office council tax payment card with your payment.

Payment cards are available free of charge from Wiltshire Council. Please contact your local Wiltshire Council office using the contact details on the left to request a payment card.To show the contact details for your area, please select your address using the post code checker.

Please have your council tax account number to hand when you contact us; our sample bill page can help you find your council tax account number

Once requested, it will take a minimum of two weeks for the new payment card to reach you in the post. You still have to pay your council tax by the dates shown on your bill while you are waiting for your new card. If it has not reached you in time to make a scheduled payment, please make alternative arrangements to pay the current instalment.

If you plan to pay at the Post Office, please pay at least 5 days in advance of the date shown on your bill to make sure your payment reaches us on time.

Fair processing statement

We will keep and use your personal information in line with the requirements of the Data Protection Act 1998.

This authority is under a duty to protect the public funds that it administers and, to this end, may use the information you have provided to the authority for the prevention and detection of fraud. It may also share this information with other bodies administering or in receipt of public funds, such as HM Revenues and Customs.

The council participates in data matching exercises through the National Fraud Initiative. These exercises match the data held by the council with that of other agencies, including other local authorities and government departments to:

• prevent or detect benefit fraud or any other crime
• support national fraud initiatives
• protect public funds

Related documents

• Council tax direct debit mandate Council tax direct debit mandate 54kb

Last updated: 22 March 2013