Housing policies, strategies and reports

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The pre-design version of our Annual Report for 2010-11 is now available

• Annual Report for 2010-11 763kb

Document Number	Title	Date of Document
Policies - General Needs
A1	Equal opportunities policy 17kb
A2	Rent setting policy 17kb	2009
A3	Rent arrears policy 16kb	2009
A4	Former tenant arrears policy 14kb	2009
A5	Anti-social behaviour policy 166kb	2009
A6	Harassment policy 555kb Automatically imported picture.	2011
A7	Domestic violence policy 446kb	2011
A8	Rechargeable repairs policy 16kb Automatically imported picture.	2009
Procedures - General Needs
B1	Complaints procedure 57kb	2009
B2	Repairs insert from Tenant's Handbook 148kb	2009
B3	Gas servicing procedure 25kb	2009
B4	Letting standard 88kb	2010
B5	Introductory tenancies 87kb	2010
Policies - Sheltered Housing
C1	Mobility Scooters 58kb	2011
C2	Corporate equal opportunities policy 24kb	2011
C3	Protection of visiting children 28kb	2011
C4	Smoking 20kb	2011
C5	Pets in sheltered housing 20kb	2011
C6	Change and continual improvement 57kb	2011
C7	Resetting of fire panels 17kb	2011
C8	Risk assessment overview 86kb	2011
C9	First aid 19kb	2011
C10	Manual handling 17kb	2011
C11	Food hygiene 17kb	2011
C12	Whistle blowing 17kb	2011
C13	Medication handling 22kb	2011
C14	Confidentiality 45kb	2011
C15	Professional boundaries 43kb	2011
C16	Hospital admission and discharge 59kb	2011
C17	Health and safety responsibilities 42kb	2011
C18	How to prevent abuse happening to you 66kb	2011
C19	Protection from abuse 62kb	2011
C20	Assessment and support planning 30kb	2011
C21	Assessment planning guidelines 34kb	2011
C22	The letting and use of communal guest rooms 31kb	2011
C23	Review of policies and procedures 25kb	2011
C24	Training strategy 33kb	2011
Procedures - Sheltered Housing
General Documents
D1	Council structure chart	2009
D2	Departmental structure chart 29kb	2011
D3	Housing Management structure chart 20kb	2009
D4	Housing Management Housing Service Standards 934kb	2010
D5	Tenancy Conditions - secure and introductory 67kb Automatically imported picture.	2009
D6	Garage tenancy conditions 31kb	2009
D7	Standard licence agreement 37kb Automatically imported picture.	2009
D8	Summary of resident and tenant profile November 2009 17kb Automatically imported picture.	2009
D9	Housing stock profile by number and type 184kb	2009
D10	Summary of CORE returns April - November 2009 47kb	2009
D11	Repairs satisfaction survey card 151kb	2009
D12	Property Lettings Standard 91kb	2009
D13	Procurement rules and regulations	2010
D14	Guide to Purchasing 697kb	2009
D15	Move on protocol with Womens' Refuge 27kb Automatically imported picture.	2009
D16	Wiltshire Council First Year Plan 5mb	2009
D17	Corporate Plan 3mb	2009
D18	Performance Report on First Year Plan 150kb	2009
D19	Asbestos Management Plan 80kb	2009
D20	Structure of Council and Area Boards Handbook 2mb	2009
D21	Customer Access to services strategy 264kb	2009
D22	Sustainable Communities Strategy 159kb	2009
D23	Safer Communities Update 498kb	2009
D24	Executive summary of stock condition survey 51kb	2006
D25	Risk Assessment of non-traditional stock 262kb	2009
D26	Desktop review of non-traditional stock 73kb	2005
D27	How we help people in arrears 11kb	2009
D28	Business Plan for Safer Communities 1mb	2009
D29	Stock options appraisal 946kb	2005
D30	CPA population profile 39kb	2008
D31	Population ethnicity 81kb	2007
D32	Decent Homes Action Plan 65kb	2009
D33	Planned Maintenance Programe Years Years 1-5 2008-2013 80kb	2008
D34	Self Assessment for Audit Commission inspection 611kb	2009
D35	Housing Management Annual Report 2009-10 3mb	2009-10
D36	Tenant's Handbook 2mb	2011
D37	Access and Customer Care Strategy 144kb	2011
D38	Value for money benchmarking report 250kb	2011
Equality and Diversity
D101	Housing Management Race equality scheme 13kb	2009
D102	BME report on accessing services in South Wiltshire 766kb	2006
D103	Language Line Services - Accessing a Telephone Interpreter 692kb	2009
D104	Sample contract terms including p29 on equal opportunities 112kb	2009
D105	Hate Crime and Harassment factsheet 365kb	2010
Surveys
D121	Tenant satisfaction survey 65kb	2009
D122	Results of Tenants satisfaction survey 24kb	2009
D123	2010 Standardised Tenant Satisfaction Survey 2mb	2010
Audit Reports
D136	Final Internal Audit Report - Housing Rents 165kb	2009
D137	Final Internal Audit Report - Service Charges on Council Properties 124kb	2009
D138	Wiltshire Council Landlord Service Improvement Plan 782kb	2010
D139	Housing Management Services Inspection 397kb	2010
D140	Landlord Services Improvement Plan 2mb	2011
D141	Service Charges 124kb	2011
D142	Waiting list management 137kb	2011
D143	Gas servicing 110kb	2011
D144	Housing rents 150kb	2011
D145	Self Assessment for Quality Audit by CIHConsult 397kb	2011
Tenant Participation
D152	Tenant Participation Strategy and Action Plan 1mb
D153	Tenants Participation Compact 1mb
D154	Code of conduct for member's of Wiltshire Council's tenant's panel 21kb
D155	Code of conduct for members of Wiltshire Council's sheltered housing forum 23kb
Performance
D201	2007-2008 quarterly BVPI return 69kb	2008
D202	2008-2009 quarterly BVPI return 68kb	2009
D203	2009-2010 quarterly BVPI return 67kb	2010
D210	Performance Report to Tenants' Panel 20th July 2009 41kb	2009
D211	Performance Report to Tenants' Panel 7th September 2009 24kb	2009
D212	Performance Report to Tenants' Panel 19th October 2009 64kb	2009
D220	Repairs performance for 2007-09 17kb	2009
D221	2010-11 Housing Managemenet Performance Statistics 2mb Automatically imported picture.	2011
D222	Housing Management Annual Report 2009-10 3mb	2009
Council Tenants Fact Sheets
E1	Help with rent arrears 98kb	2010
E2	Lodging and sub-letting 82kb	2010
E3	Gas safety facts 77kb	2010
E4	Housing exchange 87kb	2010
E5	Annual gas servicing 83kb	2010
E6	Security and safety in your home 119kb	2010
E7	Moving home 105kb	2010
E8	Adaptations to your council home 94kb	2011
E9	Neighbour nuisance and anti-social behaviour 107kb	2011
E10	Domestic Abuse 187kb	2011

Last updated: 30 September 2011