Pay your rent

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You can pay your rent by any of the following methods:

• Monthly direct debit
  Payments will be collected on the 1st or 15th of each month.
  Download a housing direct debit mandate 132kb
• Credit/debit card (by telephone)
  Using the 24 hour automatic payment line on 0300 456 0119
• In person at a Post Office
  Using your rent swipe card
• By post (to the address below)
  Cheques should be made payable to Wiltshire Council. Quote your reference number, and name and address on the back, or enclose your rent swipe card. You will be sent a receipt immediately.
• Online
  Using our secure online payments service.
• In person at the Housing Office
  Using your rent swipe card, in the reception at 27-29 Milford Street between 9am and 5pm, Monday to Friday – please note that this service cannot accept cash payments.

If you are having problems paying your rent please read our fact sheet help with rent arrears 98kb .

Financial advice and support can also be found at: www.wiltshiremoney.org.uk

The rent you pay covers the rent on the dwelling as well as any additional charges for heating, warden service, and so on.

Rent is calculated on a 50-week year. The other weeks are non-collectable - normally one at the beginning of the new financial year in April and one at Christmas.

It is your responsibility to pay the rent weekly in advance in accordance with your conditions of tenancy. If you have a joint tenancy, both parties are equally responsible.

You will need

• Name and address
• Account number

We will need your rent reference number: this can be found on your rent swipe card or your rent account statement.

Last updated: 10 November 2011