Rent payment cards

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Introduction

You should have a personalised plastic rent payment swipe card or a barcoded payment card to pay your rent. We issue a barcoded payment card to all new rent accounts.

The card can only be used for rent payments. If you also have a garage, you should have a separate card.

It is not a credit card and cannot be used for any payment other than rent.

• The swipe card or barcoded payment card can be used at any Post Office, selected Payzone® outlets or at the council Payments Office
• Your weekly rent payment is shown on the covering letter of your payment card, along with your Neighbourhood Manager’s contact details.
• If you are in receipt of Housing Benefit and the amount of Benefit you receive changes you will be notified by the Housing Benefit Department of the change in Benefit, and shortly afterwards by the Housing Department how much you need to pay.

As the Post Office cannot provide you with a balance of your rent account you will be sent a statement of your rent account quarterly. If you wish to know the balance of your rent any other time please contact your Neighbourhood Manager.

Paying at the council Payments Office

You can pay your rent at the council Payments Office by cheque or credit/debit card:

Address:

27-29 Milford Street, Salisbury, Wiltshire, SP1 2AP

Opening hours:

• Mon–Fri 8.30am–5.30pm

Give your payment card along with your cheque or credit/debit card to the cashier and tell them how much you wish to pay.

Cheques should be made payable to 'Wiltshire Council'.

You will be given a receipt for all payments. Please keep them for future reference.

The Payments Office can tell you the balance of your account. However, more detailed enquiries about your rent should be made to Housing Services, 27-29 Milford Street, Salisbury, Wiltshire, SP1 2AP.

Paying at the Post Office

You can pay your rent at any Post Office. To do so you must have your payment card with you – payment cannot be accepted without it.

To make a payment, give your card along with your cash or cheque to the cashier and tell them how much you wish to pay.

Cheques should be made payable to 'Wiltshire Council'.

You will be given a receipt for all payments. Please keep receipts for future reference.

As it takes a few days for the Council to receive the money from the Post Office, you are encouraged to pay your rent either in advance, paying in the rent free week, or by paying on the Monday of the rent week.

Paying by Direct Debit

You can pay your rent by direct debit – simply phone for a direct debit form. Payments will be collected on the 1st, 15th or 28th of each month.

For further details about this please contact Housing Services:

Paying online

You can pay your rent online by debit or credit card on our secure online payment system.

For further details about this please contact Housing Services at the address given below.

Lost cards

If you lose your card you must notify us immediately so that a new card can be sent to you. If you need to do this or have any other queries concerning your rent payment card, please contact your Neighbourhood Manager or telephone:

• Area 1 01722 434533
• Area 2 01722 434589

Last updated: 17 February 2011