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Freedom of Information requests

If you have a Freedom of Information or Environmental Information Regulations request, you can submit it by filling out the online request form using the ‘Accept’ link below. You may also submit it in writing to the address below, or by email to foi@wiltshire.gov.uk.

Please describe as clearly as possible what information you require, and include start and end dates where appropriate.

The legislation allows us up to 20 working days to respond to your request but we will answer as soon as we can.

If complying with your request is likely to take over 18 hours the council can refuse your request, or charge £25 per hour. We will always contact you before complying if this is the case. Read more about our fees.


Your personal data will be transmitted within a secure connection using https protocol. We use Secure Socket Layer (SSL) technology, a standard supported by major internet browsers.

By completing the form and pressing the send button you are giving your consent for us to process the information.

Wiltshire council holds and processes personal data in accordance with all current legislation relating to data protection and complies with the Data Protection Act 1998.

If you are happy with these conditions please accept here.

If you do not wish to proceed decline here.


Review procedure for information requests

This procedure is intended to be used if a customer wishes to complain about the way the council has responded to a request for information made under the Freedom of Information Act or the Environmental Information Regulations, or to appeal a decision made under the Act/Regulations.

Only the Environmental Information Regulations 2004 legally require an authority to have a review procedure. The council has however also adopted the same review procedure for dealing with complaints about Freedom of Information responses.


Requests for review should be received by the authority within 40 working days from the date of the council’s response to the information request.

The review request should be in writing and sent to the Principal Information Officer

Please explain clearly the reasons for disagreeing with the council’s decision, providing supporting evidence if available.

Unless there are exceptional circumstances, reviews should be completed as soon as possible, and in any event within 40 working days of the request for a review being received by the governance team.


The council will conduct a review of the decision made. This review should be fair and impartial so will be undertaken by an officer who was not involved in the original decision. The reviewing officer may however need to consult with the responding officer and the teams who provided the information initially.

The reviewing officer will then be able to make a decision about the validity of any exemptions applied, and whether the council has complied with its statutory duties.  

The reviewing officer will write to let the applicant know of the outcome of the review giving a full explanation of the reasoning underlying their decision. If they decide that some or all of the information that has been requested should be released to the applicant, they will send that with their decision.


The Information commissioner is an independent body responsible for the regulation of access to information legislation.

If you remain dissatisfied after the council has reviewed its decision you can complain to the:

Information Commissioner’s Office

Wycliffe House

Water Lane




Tel; 01625 545745 or www.ico.org.uk.

This is a free service.


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Last updated: 30 November 2016 | Last reviewed: 30 November 2016