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Freedom of Information requests

Making a request for information

The easiest way to request information is to email us at foi@wiltshire.gov.uk, alternatively you can write to us at our postal address or use the online request submission form.

Please describe as clearly as possible the information you are seeking access to including any dates, reference numbers or other identifiers where appropriate.  If your request is not clear to us we will contact you to clarify what you are seeking access to.

The legislation allows us up to 20 working days to respond to your request but we will answer as soon as we can.


Review procedure for information requests

This procedure is intended to be used if a customer wishes to complain about the way the council has responded to a request for information made under the Freedom of Information Act or the Environmental Information Regulations, or to appeal a decision made under the Act/Regulations.


Requests for review should be received by the authority within 40 working days from the date of the council’s response to the information request.

The review request should be in writing and sent to the Freedom of Information Lead.

Please explain clearly the reasons for disagreeing with the council’s decision, providing supporting evidence if available.

Unless there are exceptional circumstances, reviews will be completed as soon as possible, and in any event within 40 working days of the request for a review being received.


The council will conduct a review of the decision made. This review should be fair and impartial so will be undertaken by an officer who was not involved in the original decision. The reviewing officer may however need to consult with the responding officer and the teams who provided the information initially.

The reviewing officer will then be able to make a decision about the validity of any exemptions applied, and whether the council has complied with its statutory duties.  

The reviewing officer will write to let the applicant know of the outcome of the review giving a full explanation of the reasoning underlying their decision. If they decide that some or all of the information that has been requested should be released to the applicant, they will send that with their decision.


Privacy Notice

Wiltshire Council is registered as a data controller with the Information Commissioners Office. Full details of the registration.

We can be contacted by phone, in person or in writing.

Our Data Protection Officer can be contacted at dataprotection@wiltshire.gov.uk

When making a freedom of information request the Information Governance Team will only process your personal information to administer your request for information which is an activity we are required to carry out as a public authority.

The processing of your personal information is necessary for compliance with the Freedom of Information Act 2000 which obliges Wiltshire Council to respond to a valid request for information. To be valid a request must include the name of the requestor and an address for correspondence.

You are not obliged to give us this information. If you choose not to provide this information your request will not be valid under section 8 of the Freedom of Information Act and will not be processed.

The personal information you provide will be retained for two years from the date your request is finalised. This includes any internal review or investigation by the Information Commissioners Office.

The information you provide may be retained for longer than two years when it is necessary to retain the information as evidence of previous requests of the same or a similar nature from the same requestor.

The continuing retention of information is subject to an annual review.

You have a right to access your personal information, to request rectification or erasure of certain personal information or to object to processing in certain circumstances.

You have a right to complain to the Information Commissioner if you feel we are processing your personal information unlawfully.

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Last updated: 9 January 2020 | Last reviewed: 9 January 2020