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Subject Access

How to make a request for personal information

You are entitled to apply for personal information recorded about you and/or your child by making a Subject Access Request under Article 15 of the GDPR. Please note you can only obtain information which is about yourself, or your child(ren) if they are under the age of 14 after which age they may have capacity to apply in their own right. You have the right to request this information from any organisation you believe is processing your information.

If you wish to make any such application to the council, please write to the Information Governance team or email to make your request to dataprotection@wiltshire.gov.uk. Please be as specific as you can about the information you seek as this helps us to find it as quickly as possible.

Before providing you with such sensitive information, the Information Governance team will need to see evidence to confirm your identity (this can be by scan or photocopy of a passport or driving licence or birth certificate) and address (similarly by scan/copy of a utility bill or official letterhead). Your identity evidence will not be retained after it has been examined.

If you are seeking information from your child(ren)'s records, we will need to see something to prove you have parental responsibility such as copies of the child(ren)'s birth certificates.

Please do not send original documents to the council offices as we cannot guarantee their safe return.

Subject Access Statistics

We publish statistics to show how we have performed when responding to requests for access to personal data under the data protection legislation.  Below is a table showing a rolling 12 month period; the table is updated monthly.

Month Number of requests received % of requests responded to within the statutory deadline Average number of days taken to process request

January 2018


100% 12

February 2018

20 100% 12

March 2018

17 94% 22

April 2018

17 95%  22

May 2018

18 100%  28

June 2018

17 94%  26

July 2018

19 100%  15

August 2018

23 100%  15

September 2018

15 100%  23

October 2018

18 95%  14

November 2018

17 100%  21
December 2018 18 95% 18

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2018 Data Protection and how to access your records

2018 DP and how to access your records

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Last updated: 1 February 2019 | Last reviewed: 1 February 2019