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Garden waste - frequently asked questions

General Information


The cost of the service will be £50 per bin, this year. No concessions will be available.

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You can sign up and pay online. Payment can be made by debit or credit card. Alternatively you can pay over the phone by calling 0300 456 0103.

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Yes, if you would like to have your garden waste collected then you will need to pay £50 per year. We will make sure that you have the same capacity for garden waste as those people who have bins. This will mean that you can have up to a maximum of four sacks. If you have room to accommodate a bin please contact us. Alternatively subsidised food waste digesters, which also compost garden waste, are available.

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You do not need to contact us to opt-out.

The bins are the property of Wiltshire Council and we are happy to collect, if you no longer want to use the service.  Alternatively you are welcome to keep hold of it in case you change your mind or would find it useful to store your waste in before you take it to the household recycling centre. 

If you would like us to collect a bin that you no longer require please send an email, including your name and full address, to wasteandrecycling@wiltshire.gov.uk.  Alternatively, please call 0300 456 0102.  

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Yes, each additional bin will be charged at the same price. There is no limit on the number of bins residents can have.

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When you pay for your garden waste collection your property details will be added to a collection round and that information is given to a collection crew. You will be sent a garden waste sticker to place on your bin. This will identify that you have paid for the year. Bins will not be emptied if the stickers are not clearly visible to our staff.

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Yes, you can share your bin with a neighbour if you wish. The bin will be charged to one resident and will be collected from that property only.

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You can sign up to receive the service at any point during the year. The annual charge runs from 1 July until 30 June each year. If you sign up part way through the year you will be charged a pro-rata amount until the end of June.  The pro-rata amounts can be found here.

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Payments

Unfortunately our letter and email reminders take a few days to be scheduled so there is a possibility that people who paid recently may still receive a reminder.  If you have paid this will show on your bank statement.

You will receive your sticker within three weeks of your payment and you can disregard any email or letter regarding renewing.

If you would like to double check whether you have paid, please email your name and full address to wasteandrecycling@wiltshire.gov.uk.    

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Unfortunately we are aware that there was an issue with email receipts being sent prior to June 15 2020.  If you paid before this date, please check your banking record to confirm your payment was successful.  If you paid after this date, successful orders will receive an email receipt. 

Once you have paid, you will receive a letter containing your new sticker within three weeks. 

If you would like to double check, please email your name and full address to wasteandrecycling@wiltshire.gov.uk.     

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The link that you require to sign up for the garden waste is https://orderlink.wiltshire.gov.uk  where you should be able to choose ‘Garden Waste Collection’ from the top drop-down menu. Please enter your postcode in the second box and press 'Find addresses'.  You then need to select your property from the drop-down and press ‘Go’ which should take you to the form.

Enter your details and press ‘Continue’ at the bottom of the form to take you through to the payment section.  

When you have entered your card details, you are taken to a confirmation of payment page. You must click the ‘confirm’ button at the bottom of the page to finish the payment process. 

If you are still struggling to access or complete the online form here, please try again later.  Alternatively, please call us on 0300 456 0103.

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We have not provided unique reference numbers over email this year.  This follows advice regarding GDPR and ensures everyone’s personal data is kept up-to-date and safe.  You can sign up for garden waste collections at your address here.  Please choose Garden Waste Collection from the drop down menu on this page and enter your address.  

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Alternatives to paying for garden waste collection


Yes, we currently offer subsidised food waste composters which will also compost garden waste. This is a good alternative to paying for a collection or taking garden waste to a household recycling centre. You will also create great compost to use at home.

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Yes, you can continue to take your garden waste to any of Wiltshire Council's household recycling centres free of charge. Please check the opening hours of your nearest household recycling centre before visiting.

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The council offers subsidised food waste composters which will also compost garden waste. This is a good alternative to taking garden waste to the household recycling centre. You will also create great compost to use at home.

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Charges


No concessions will be available.

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No. The collection crews will visit your property regardless of whether you put your bin out for collection. You could talk to your neighbours about the possibility of sharing the cost and a bin.

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No, the chargeable service will only be suspended for two weeks over the Christmas and New Year period. The annual charge is based on 25 collections per year.

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Yes. Under the Environmental Protection Act 1990, councils can charge for the collection of garden waste. Charging for the collection of garden waste will bring Wiltshire Council in line with almost all neighbouring councils who have a charged service. You can still take your garden waste to any of the council's household recycling centres at no charge.

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Bins and collections


You should not put garden waste in your household waste bin. Additional waste placed next to your household waste bin will not be collected. If you choose not to receive the kerbside garden waste collection service then you could compost at home or can take your garden waste to any of the council's household recycling centres at no charge.

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Yes. The council does not collect garden waste for two weeks over the Christmas and New Year period which will mean that residents that pay for the chargeable collection will receive 25 collections each year.

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No. Only residents who pay to have their garden waste collected at the kerbside will have their Christmas trees collected. One Christmas tree will be collected per property. Residents who don't sign up for the chargeable garden waste service can take their Christmas trees to any of the council's household recycling centres for free.

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No, all garden waste must be contained within the bin with the bin lid closed.

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The council will continue to own the bins.

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Yes. These larger bins are left over from before Wiltshire Council was formed in 2009. It is council policy to provide 180 litre garden waste bins and therefore as these old bins need to be replaced they will be replaced with standard 180 litre bins, ensuring all residents receive the same service. It would not be cost effective to retrieve all larger bins in use and replace them with new.

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No. The annual charge is based on the collection of garden waste from a 180 litre wheeled bin which is the standard size used across the county.

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When you move house all bins should be left at the property. Please contact the council to inform us that you are moving so we can collect your garden waste bin or ask the new resident if they wish to receive the service. 

If you would like to continue to receive a charged garden waste collection from your new property we can transfer your contract to your new property and will ensure that a bin is available at your new house. If you are moving outside of Wiltshire or would like to cancel your contract you can do so but you would not be entitled to a refund.

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You should clearly mark your property name or number on the garden waste sticker that you will be given once you have paid for the service. You should also ensure that your bin is placed in a location which means that it is difficult for others to put waste in your bin, unless you choose to share this with them. 

Retrieving your bin from the kerbside soon after it is emptied will also help to ensure that others do not use your bin.

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We occasionally experience problems with emptying bins where the contents have been over-compacted or frozen. Our refuse loaders will endeavour to shake the bins two or three times to try to release the contents as much as possible but some waste may remain in the bin. Unfortunately, we are unable to return to empty these bins and would ask that you please release the contents before adding any more waste to the bin.

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Last updated: 14 June 2020 | Last reviewed: 14 June 2020