Carers support in Wiltshire

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Index of Content

Welcome to the Carers Support in Wiltshire page of the Community Information for Carers Website. Simply click on the heading in the contents section above to see the organisations related to that area.

Those organisations that are marked with a Information Symbol have been identified as having fact sheets and information that is in a easy format to print out.

Support Agencies/Services in Wiltshire

Carers Help Carers

This site is under construction but will be a source of information and support to family members and others caring for someone with a mental health problem.

This site has been collaboratively developed by carers, service users and mental health staff to provide information, support and resources for carers in the Avon and Wiltshire Mental Health Partnership Trust.

Through this website you will be able to:

  • access a comprehensive list of local mental health services
  • gather information about mental health
  • obtain useful links to national and local resources
  • find out about carers' rights and how to obtain an assessment of your needs
  • think about how to help the person you care for and how to look after yourself
  • share your experiences
  • find out about events in the area
  • learn about research and training opportunities

Related services and information provided by Wiltshire County Council:

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Older Peoples Services

Wiltshire Bobby Van

The Wiltshire Bobby Van service provides a courtesy home security service for older vulnerable and disadvantaged people in Wiltshire.
Clients are normally referred to the Bobby project by:

  • Police officers who attend the incident and make a report via their control rooms.
  • Victim Support
  • Age Concern
  • Help the Aged
  • Wiltshire & Swindon Domestic Violence Intervention Partnership
  • Social Services

The service aims to:

  • To reduce the fear of crime
  • To reduce the incidence of burglary
  • To reduce the incidence of repeat victimisation among elderly, vulnerable and disadvantaged people

For more information visit the Wiltshire Bobby Van website.

Independent Living Centres

In Wiltshire there are two Independent Living Centres where you can see and try a wide range of products and receive information on where to buy or how to get help to obtain what you need. Details of these centres are shown below:

Wiltshire & Bath Independent Living Trust
SEMINGTON
Wiltshire
BA14 6JQ
Tel: 01380 871 007
Web: Independent Living Centre

Options Plus
SWINDON
Wiltshire
SN1 2PN
Tel: 01793 643 966
Web: Options Plus

For more information visit the Independent Living Centre website.

Ridgeway Community Housing Association

Ridgeway Community Housing Association has four, not-for-profit Home Improvement Agencies; Kennet Care & Repair, North Wiltshire Care & Repair, Swindon Care & Repair and West Wiltshire Care & Repair.

By working in partnership with Local Authorities, Social Services and Health Authorities, the Home Improvement Agencies help older and disabled home owners to live independent lives by improving their homes and making them more suited to their individual needs.

To qualify for help or advice on adaptations or building works to your home, you or the person that you care for needs to be over 60 and/or disabled, and live in Wiltshire (Ridgeway do not cover Salisbury, an equivalent service that does cover Salisbury is Anchor Staying Put).

Examples of work undertaken are:

  • General building work and minor repairs
  • Bathroom and shower adaptations
  • Stair lifts
  • Ramps
  • Extensions

The support includes:

  • Independent advice
  • Technical survey
  • Information on funding options
  • Assistance with completing forms
  • Provision of competitive quotations from a list of preferred contractors
  • Selecting a reliable contractor
  • Production of contract documentation
  • Inspection of work while underway and on completion
  • Maximising client’s income through welfare benefits advice
  • Signposting service to other relevant organisations

For more information visit the Ridgeway Community Housing website.

Anchor Staying Put

Anchor Staying Put aim to provide you with guidance and assistance to carry out whatever repairs, improvements or adaptations are necessary to help you to continue living in your own home.

The work that they can help you with varies between their agencies. Their agency in wiltshire is located in Salisbury, to find out how they can help you, you will need to contact them directly. You can find their details by using the Agency locator.

Typical jobs that they are often involved with include:

  • Roofing, chimneys and gutters
  • Structural
  • Extensions
  • Doors and windows
  • Damp proofing
  • Plumbing
  • Rewiring and electrical work
  • Insulation
  • Heating and gas fire service
  • Adaptations including showers, downstairs toilets and downstairs bedrooms
  • Security improvements

For more information visit the Anchor Staying Put website.

Gem Stone Counselling

Gemma offers a counselling service for anyone who is caring for a friend or family member.  She is also able to offer training in stress management techniques.  She can be contacted on 07974 134265 or at www.gemstoneconsultancy.co.uk.  Some concessions available.

Related services and information provided by Wiltshire County Council:

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Transport

Wiltshire and Swindon Community Transport

This site contains information on Community Transport schemes throughout Wiltshire and Swindon. The Community Transport sector plays a large part in the delivery of transport for people who are unable to access conventional public transport services for a variety of reasons including mobility difficulties, lack of public transport, cost etc. Many schemes also provide community group transport for leisure and social outings.

For more information visit the Wiltshire and Swindon Community Transport website.

Public Transport to the Royal United Hospital

This site provides information on methods of getting to Royal United Hospital, Bath, by public transport which includes the Wiltshire Hopper, Bus Services, Rail Services and Park & Ride Services

For more information visit the RUH Public Transport website.

Transport Direct

This site enables you to plan your journey in advance. It provides information on train, coach and flight times; provides a facility to plan car journeys and also keeps you up-to-date with the latest travel news.

For more information visit the:Transport Direct website

Related services and information provided by Wiltshire County Council:

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Legal Matters

Law Centres

Law Centres provide a free and independent professional legal service to people who live or work in their catchment areas. The Law Centres were to set up to overcome the obstacles faced by people who need access to the legal system. They specialise in those areas of law including welfare rights, immigration and nationality, housing and homelessness, employment rights, and sex and race discrimination. Other areas of work vary according to local need and may include mental health, disability rights, education rights, juvenile crime and children's rights.

Details of the Law Centre in Wiltshire are included below:

Wiltshire Law Centre
115-118 Temple House
Commercial Road
Swindon
SN1 1SQ
01793 486926
Email: wiltslawcentre@dial.pipex.com

The Wiltshire Law Centre provides Advice on the following:

  • Welfare & Benefits
  • Housing Law
  • Mental Health Law
  • Immigration
  • Training courses
  • Social Policy work

For more information visit the Law Centres website.

The Citizens Advice Bureau

The Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations, and by influencing policymakers. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.

Their advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

For more information and to locate your local Citizens Advice Bureau visit the Citizens Advice Bureau website.

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Carers Support in North Wiltshire

Carers Support North Wilts

The Princess Royal Trust for Carers provides comprehensive carers support services in the UK. Through its network of 122 independently managed Carers' Centres and interactive websites, the Trust provides quality information, advice and support services.

For more information visit the Carers Support North Wilts website.

For more information visit the:Princes Royal Trust For Carers website.

The Alzheimer’s Society - North Wiltshire Branch

The Alzheimer’s Society has expertise in information and education for carers and professionals. The North Wiltshire Branch is able to offer the following services:

Helpline


They are able to give immediate advice to anyone who contacts our telephone Helpline (01249 443469) . This is staffed from 9.30 a.m. to 3.30 p.m. Monday to Friday. An answer phone is in operation outside of these times. The branch can also be contacted by email.

Information


Their office stocks a wide range of leaflets and fact sheets on all issues relevant to dementia sufferers and their carers, including medical and financial, service availability, and the latest research findings. It is backed up by access via the internet to the national Society's database.

Advice


Through their contacts with RICE (Research Institute for the Care of the Elderly), a confidential memory assessment can be arranged for anyone who is starting to become forgetful and unsure. The branch provides a comprehensive help and support facility for all stages of dementia.

Support


They offer a range of help to alleviate the stresses and social isolation that can be imposed on carers The website has a specific section for carers entitled Carers Support.

Representation


In matters of health and social service, it is important that the interests of those with dementia are voiced within the local community. The branch monitors situations that may be relevant, and lobbies for the best possible conditions on their behalf.

Carers Groups


Groups are held at regular intervals in both Chippenham and Wootton Bassett with plans to set up a new group in Calne. Contact the branch office on 01249 443469 for the relevant dates.

For more information visit the Alzheimer Society North Wilts website or the Alzheimer's Society website.

The Avon and Wiltshire Mental Health Partnership (AWP)

The Avon and Wiltshire Mental Health Partnership (AWP) provides specialist mental health services to people across Avon and Wiltshire.

The AWP website has a dedicated carers section which has the following useful areas which can be accessed by clicking on them:

  • Understanding mental health

  • How we can help

  • Consulting you about proposed changes

  • Involvement in research

  • Integrated Care Programme Approach

  • What does being "sectioned" mean?

The site also contains a carers pack that was produced by carers, for carers and a families and friends information pack.

For more information visit the Avon and Wiltshire Mental Health Partnership (AWP) website

Age Concern

Age Concern support all people over 50 in the UK, ensuring that they get the most from life. They provide essential services such as day care and information. They also campaign on issues like age discrimination and pensions, and work to influence public opinion and government policy about older people.

Most of Age Concern’s work is carried out locally where their services can include: information, advice and advocacy services, day centres and lunch clubs, home help and 'handyperson' schemes, IT and other training.

To find out what is available in your area you can contact your nearest Age Concern scheme, this is:

Age Concern Wiltshire
13 Market Place
DEVIZES
Wiltshire
SN10 1HT
Tel: 01380 727767
Fax: 01380 728797
Email: admin@acwilts.fslife.co.uk

For more information visit the Age Concern website

The Bridge Project­Information Symbol

The Bridge Project is a Wiltshire mental health charity. Their purpose is to care for the emotional well being of individuals, their friends, and their families within their communities, and work with them to improve their quality of life. They seek to fulfil this purpose by:

  • Providing information, advice and community services
  • Raising awareness and fostering understanding in the community
  • Encouraging and enabling self-help
  • Working co-operatively with other voluntary and statutory organisations
  • Supporting the involvement of service users and their carers in the planning, delivery and review of all the services they receive

The Bridge Project has a page of their website entitled ‘Services for Carers’

The Bridge Project also has a Directory of Community Based Mental Health Services.

North Wiltshire District Council

North Wilts District Council

Wiltshire MIND

Wiltshire Mind provides a variety of services for sufferers of mental illness in the county. There are a number of social groups where people can drop in for a chat over a cup of tea, take part in creative activities or play various games e.g. card and board games, pool or darts.

There are always experienced group leaders present to provide support and help. As well as the social groups there are a number of small support groups providing a safe place for people to talk in complete confidence about their problems. Wiltshire Mind also has a team of trained counsellors who can provide one to one counselling for those who need it. There is also Befriending services aimed to bring support to those isolated or housebound, providing a friendly regular contact.

Services that MIND offer in your area

For more information visit the Wiltshire MIND website.

Ridgeway Community Housing Association

Ridgeway Community Housing Association has four, not-for-profit Home Improvement Agencies; Kennet Care & Repair, North Wiltshire Care & Repair, Swindon Care & Repair and West Wiltshire Care & Repair.

By working in partnership with Local Authorities, Social Services and Health Authorities, the Home Improvement Agencies help older and disabled home owners to live independent lives by improving their homes and making them more suited to their individual needs.

To qualify for help or advice on adaptations or building works to your home, you or the person that you care for needs to be over 60 and/or disabled, and live in Wiltshire (not Salisbury)

Examples of work undertaken are:

  • General building work and minor repairs
  • Bathroom and shower adaptations
  • Stair lifts
  • Ramps
  • Extensions

The support includes:

  • Independent advice
  • Technical survey
  • Information on funding options
  • Assistance with completing forms
  • Provision of competitive quotations from a list of preferred contractors
  • Selecting a reliable contractor
  • Production of contract documentation
  • Inspection of work while underway and on completion
  • Maximising client’s income through welfare benefits advice
  • Signposting service to other relevant organisations

The contact information for North Wiltshire Care & Repair is provided below:

North Wiltshire Care & Repair
41 New Road
Chippenham
SN15 1JQ
Tel : 01249 460701
Fax: 01249 461440
For more information visit the North Wiltshire Care & Repair website or the Ridgeway Community Housing homepage.

The Citizens Advice Bureau (CAB) North Wilts

The Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations, and by influencing policymakers. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.

Their advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

To find details of your local Citizens Advice bureau use the following link: North Wilts CAB

For more information visit the Wiltshire Citizens Advice Bureau website

The Research Institute for the Care of the Elderly (RICE)

The research carried out by The Research Institute for the Care of the Elderly covers a wide variety of areas and is intended to advance the knowledge and treatment of the more serious conditions affecting older people, in particular Alzheimer's disease and other forms of dementia and to improve their quality of life.

The Institute runs a weekly Memory Clinic and a Nurse led Community Memory screening Clinic (CMSC) to help those people who are concerned about memory loss, whether for themselves or for a loved one. The Research Institute also holds courses specifically for carers of memory impaired people.

For information about the carers corses or memory clinics visit the RICE website.

Together

Together Working for Wellbeing is a national charity they support people with mental health needs to get what they want from life and to feel happier. They run a range of mental health services across the country; campaign, do research and educate local communities about their own mental health needs.

To see the services that Together offer in Wiltshire use the following link: Together Services Wiltshire

For more information visit the Together website.

Advocacy Works

Advocacy Works offers free, confidential and independent advocacy support to adults with mental health problems in North & West Wiltshire and Kennet. They aim to enable individuals with mental health problems to speak up, speak out and be heard.

Wiltshire & Bath Independent Living Trust
SEMINGTON
Wiltshire
BA14 6JQ
Tel : 01225 344959
Email: advocacy.works@tiscali.co.uk

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Carers Support in Kennet

Kennet Carers Association

The Princess Royal Trust for Carers provides comprehensive carers support services in the UK. Through its network of 122 independently managed Carers' Centres and interactive websites, the Trust provides quality information, advice and support services.

For more information about the services that Kennet Carers Association offer you can visit the Kennet Carers Association website.

For more information visit the Princess Royal Trust for Carers website.

Alzheimer’s Support

Alzheimer’s Support is a registered charity founded in 1990 in response to a locally identified need for support for people with dementia and their Carers. Alzheimer’s Support provides a range of flexible services.

Information and Support

They provide sufferers, Carers, professionals and the public with information about dementia and in doing so raises awareness about dementia and promotes a better understanding about it.

The Counselling Service


They provide by a qualified counsellor who recognises the difficulty Carers encounter. The aim is to provide a non judgemental and confidential service.

Polebarn House Club


This is an activity based social club for people with dementia. The Club is based in Trowbridge and provides long-term support to members as their dementia develops. A unique aspect of the club is the opportunity for members to enjoy an occasional overnight stay, which may include outings such as trips to the theatre, whilst giving their carer a 24 hour respite break. Transport is provided, ensuring people in rural, isolated areas have the opportunity to attend the Club.

Relief Care Service


Offers company and conversation for the person with dementia in their own home. It enables the sufferer to go shopping, for walks and to continue with leisure pursuits and hobbies, whilst providing respite for their Carers.

Oasis Saturday Club

This is a Saturday day care service for those living in the Westbury and Warminster area. It offers social outings for members to remain part of their community whilst providing respite and informal support to their Carers.

The Sunday Club


This is a similar socially stimulating day care service for people in the early to middle stages of dementia, held over the weekend when other services are closed. The Club is based in Charter House, Trowbridge.

Carers Support Groups

This offers opportunities for Carers to meet together on a regular basis and provide a range of functions, including education, training, mutual support and social activities. They can also act as a pressure group to influence local services. Support Groups are run in Trowbridge, Warminster, Devizes and Kennet.

Alzheimer's Support is registered and inspected as a Domiciliary Care Service Provider.

For more information visit the Alzheimer’s Support website.

The Avon and Wiltshire Mental Health Partnership (AWP)

The Avon and Wiltshire Mental Health Partnership (AWP) provides specialist mental health services to people across Avon and Wiltshire.

The AWP website has a dedicated carers section which has the following useful areas which can be accessed by clicking on them:

  • Understanding mental health
  • How we can help
  • Consulting you about proposed changes
  • Involvement in research
  • Integrated Care Programme Approach
  • What does being "sectioned" mean?

The site also contains a carers pack that was produced by carers, for carers and a families and friends information pack.

For more information visit the Avon and Wiltshire Mental Health Partnership (AWP) website.

Age Concern

Age Concern support all people over 50 in the UK, ensuring that they get the most from life. They provide essential services such as day care and information. They also campaign on issues like age discrimination and pensions, and work to influence public opinion and government policy about older people.

Most of Age Concern’s work is carried out locally where their services can include: information, advice and advocacy services, day centres and lunch clubs, home help and 'handyperson' schemes, IT and other training. To find out what is available in your area you can contact your nearest Age Concern scheme, this is:

Age Concern Wiltshire
13 Market Place
DEVIZES
Wiltshire
SN10 1HT
Tel: 01380 727767
Fax: 01380 72879
Email: admin@acwilts.fslife.co.uk

For more information visit the Age Concern website.

The Bridge Project­Information Symbol

The Bridge Project is a Wiltshire mental health charity. Their purpose is to care for the emotional well being of individuals, their friends, and their families within their communities, and work with them to improve their quality of life. They seek to fulfil this purpose by:

  • Providing information, advice and community services
  • Raising awareness and fostering understanding in the community
  • Encouraging and enabling self-help
  • Working co-operatively with other voluntary and statutory organisations
  • Supporting the involvement of service users and their carers in the planning, delivery and review of all the services they receive

The Bridge Project has a page of their website entitled ‘Services for Carers’

The Bridge Project also has a Directory of Community Based Mental Health Services.

Kennet District Council

Kennet District Council

Wiltshire MIND

Wiltshire Mind provides a variety of services for sufferers of mental illness in the county. There are a number of social groups where people can drop in for a chat over a cup of tea, take part in creative activities or play various games e.g. card and board games, pool or darts.

There are always experienced group leaders present to provide support and help. As well as the social groups there are a number of small support groups providing a safe place for people to talk in complete confidence about their problems. Wiltshire Mind also has a team of trained counsellors who can provide one to one counselling for those who need it. There is also Befriending services aimed to bring support to those isolated or housebound, providing a friendly regular contact.

Services that MIND offer in your area

For more information visit the Wiltshire MIND website.

Ridgeway Community Housing Association

Ridgeway Community Housing Association has four, not-for-profit Home Improvement Agencies; Kennet Care & Repair, North Wiltshire Care & Repair, Swindon Care & Repair and West Wiltshire Care & Repair.

By working in partnership with Local Authorities, Social Services and Health Authorities, the Home Improvement Agencies help older and disabled home owners to live independent lives by improving their homes and making them more suited to their individual needs.

To qualify for help or advice on adaptations or building works to your home, you or the person that you care for needs to be over 60 and/or disabled, and live in Wiltshire (not Salisbury)

Examples of work undertaken are:

  • General building work and minor repairs
  • Bathroom and shower adaptations
  • Stair lifts
  • Ramps
  • Extensions

The support includes:

  • Independent advice
  • Technical survey
  • Information on funding options
  • Assistance with completing forms
  • Provision of competitive quotations from a list of preferred contractors
  • Selecting a reliable contractor
  • Production of contract documentation
  • Inspection of work while underway and on completion
  • Maximising client’s income through welfare benefits advice
  • Signposting service to other relevant organisations

The contact information for Kennet Care & Repair is provided below:

Kennet Care & Repair

Sarsen Court
Horton Avenue
Cannings Hill
Devizes
SN10 2AZ
By phone:
Tel: 01380 735333
Fax: 01380 735400
For more information visit the Kennet Care and Repair Website or the Ridgeway Community Housing homepage.

The Citizens Advice Bureau (CAB) Kennet

The Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations, and by influencing policymakers. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.

Their advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

To find details of your local Citizens Advice bureau use the following link: Kennet CAB.

For more information visit the Wiltshire Citizens Advice Bureau website.

The Research Institute for the Care of the Elderly (RICE)

The research carried out by The Research Institute for the Care of the Elderly covers a wide variety of areas and is intended to advance the knowledge and treatment of the more serious conditions affecting older people, in particular Alzheimer's disease and other forms of dementia and to improve their quality of life.

The Institute runs a weekly Memory Clinic and a Nurse led Community Memory screening Clinic (CMSC) to help those people who are concerned about memory loss, whether for themselves or for a loved one. The Research Institute also holds courses specifically for carers of memory impaired people.

For information about the carers corses or memory clinics visit the RICE website.

Together

Together Working for Wellbeing is a national charity they support people with mental health needs to get what they want from life and to feel happier. They run a range of mental health services across the country; campaign, do research and educate local communities about their own mental health needs.

To see the services that Together offer in Wiltshire use the following link: Together Services Wiltshire

For more information visit the Together website.

Advocacy Works

Advocacy Works offers free, confidential and independent advocacy support to adults with mental health problems in North &West Wiltshire and Kennet. They aim to enable individuals with mental health problems to speak up, speak out and be heard.

Wiltshire & Bath Independent Living Trust
SEMINGTON
Wiltshire
BA14 6JQ
Tel : 01225 344959
Email: advocacy.works@tiscali.co.uk

The Jubilee Centre

The Jubilee Centre offers a drop-in service for two days per week and a day service for three days per week, for the over 60's of the Kennet and Marlborough District.

To access this service, a referral from the Health or Social Services is required; however the drop-in service is open to all. For more information contact
Hilary Bradley or Ann Lovett
28 High Street
Marlborough
Swindon
SN8 1LW
Tel: 01672 513087 9.00am - 4.00pm weekdays

Accessibility


The centre has limited access to wheelchair users.

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Carers Support in West Wiltshire

Carers Support West Wilts

Carers Support West Wilts aims to support carers across West Wiltshire by providing them with advice, information, practical and emotional support. If you would like a free Carers Information Pack and Newsletter or if you think that they might be able to help you in some way their contact details are given below:

Carers Support West Wilts
Independent Living Centre
St George's Road, Semington
TROWBRIDGE
BA14 6JQ
Tel: 01380 871690 or 01380 871758
Email: carerssupport@wilts.communigate.co.uk

For more information visit the Carers Support West Wilts website.

For extra information you could also visit: their other website Carers Support West Wilts

For more information visit the Princess Royal Trust for Carers website.

Alzheimer’s Support

Alzheimer’s Support is a registered charity founded in 1990 in response to a locally identified need for support for people with dementia and their Carers. Alzheimer’s Support provides a range of flexible services.

Information and Support

They provide sufferers, Carers, professionals and the public with information about dementia and in doing so raises awareness about dementia and promotes a better understanding about it.

The Counselling Service


They provide by a qualified counsellor who recognises the difficulty Carers encounter. The aim is to provide a non judgemental and confidential service.

Polebarn House Club


This is an activity based social club for people with dementia. The Club is based in Trowbridge and provides long-term support to members as their dementia develops. A unique aspect of the club is the opportunity for members to enjoy an occasional overnight stay, which may include outings such as trips to the theatre, whilst giving their carer a 24 hour respite break. Transport is provided, ensuring people in rural, isolated areas have the opportunity to attend the Club.

Relief Care Service


Offers company and conversation for the person with dementia in their own home. It enables the sufferer to go shopping, for walks and to continue with leisure pursuits and hobbies, whilst providing respite for their Carers.

Oasis Saturday Club

This is a Saturday day care service for those living in the Westbury and Warminster area. It offers social outings for members to remain part of their community whilst providing respite and informal support to their Carers.

The Sunday Club


This is a similar socially stimulating day care service for people in the early to middle stages of dementia, held over the weekend when other services are closed. The Club is based in Charter House, Trowbridge.

Carers Support Groups

This offers opportunities for Carers to meet together on a regular basis and provide a range of functions, including education, training, mutual support and social activities. They can also act as a pressure group to influence local services. Support Groups are run in Trowbridge, Warminster, Devizes and Kennet.

Alzheimer's Support is registered and inspected as a Domiciliary Care Service Provider.

For more information visit the Alzheimer’s Support website.

The Avon and Wiltshire Mental Health Partnership (AWP)

The Avon and Wiltshire Mental Health Partnership (AWP) provides specialist mental health services to people across Avon and Wiltshire.

The AWP website has a dedicated carers section which has the following useful areas which can be accessed by clicking on them:

  • Understanding mental health
  • How we can help
  • Consulting you about proposed changes
  • Involvement in research
  • Integrated Care Programme Approach
  • What does being "sectioned" mean?

The site also contains a carers pack that was produced by carers, for carers and a families and friends information pack.

For more information visit the Avon and Wiltshire Mental Health Partnership (AWP) website.

Age Concern

Age Concern support all people over 50 in the UK, ensuring that they get the most from life. They provide essential services such as day care and information. They also campaign on issues like age discrimination and pensions, and work to influence public opinion and government policy about older people.

Most of Age Concern’s work is carried out locally where their services can include: information, advice and advocacy services, day centres and lunch clubs, home help and 'handyperson' schemes, IT and other training.
To find out what is available in your area you can contact your nearest Age Concern scheme, this is:

Age Concern Wiltshire
13 Market Place
DEVIZES
Wiltshire
SN10 1HT
Tel: 01380 727767
Fax: 01380 728797
Email: admin@acwilts.fslife.co.uk

For more information visit the Age Concern website.

The Bridge Project­Information Symbol

The Bridge Project is a Wiltshire mental health charity. Their purpose is to care for the emotional well being of individuals, their friends, and their families within their communities, and work with them to improve their quality of life. They seek to fulfil this purpose by:

  • Providing information, advice and community services
  • Raising awareness and fostering understanding in the community
  • Encouraging and enabling self-help
  • Working co-operatively with other voluntary and statutory organisations
  • Supporting the involvement of service users and their carers in the planning, delivery and review of all the services they receive

The Bridge Project has a page of their website entitled ‘Services for Carers’.

The Bridge Project also has a Directory of Community Based Mental Health Services.

Rethink Carers

Rethink Carers is a sister site of Rethink. They operate over 130 Rethink carers support groups over the country. These groups exist to provide local carers of people with mental health problems with a support network in their area. The group's aim to provide mutual support, self help and local campaigning.

There is a group that covers West Wiltshire, contact information is shown below:
Trowbridge and Area
Meetings take place at:
Red Gables
Hilperton Road
Trowbridge
BA147LE
Tel: 01823 365308 or 01380 840200
Email: arethink@supaworld.com

West Wiltshire District Council

West Wiltshire District Council

Wiltshire MIND

Wiltshire Mind provides a variety of services for sufferers of mental illness in the county. There are a number of social groups where people can drop in for a chat over a cup of tea, take part in creative activities or play various games e.g. card and board games, pool or darts.

There are always experienced group leaders present to provide support and help. As well as the social groups there are a number of small support groups providing a safe place for people to talk in complete confidence about their problems. Wiltshire Mind also has a team of trained counsellors who can provide one to one counselling for those who need it. There is also Befriending services aimed to bring support to those isolated or housebound, providing a friendly regular contact.

Services that MIND offer in your area

For more information visit the Wiltshire MIND website.

Ridgeway Community Housing Association

Ridgeway Community Housing Association has four, not-for-profit Home Improvement Agencies; Kennet Care & Repair, North Wiltshire Care & Repair, Swindon Care & Repair and West Wiltshire Care & Repair.

By working in partnership with Local Authorities, Social Services and Health Authorities, the Home Improvement Agencies help older and disabled home owners to live independent lives by improving their homes and making them more suited to their individual needs.

To qualify for help or advice on adaptations or building works to your home, you or the person that you care for needs to be over 60 and/or disabled, and live in Wiltshire (not Salisbury).

Examples of work undertaken are:

  • General building work and minor repairs
  • Bathroom and shower adaptations
  • Stair lifts
  • Ramps
  • Extensions

The support includes:

  • Independent advice
  • Technical survey
  • Information on funding options
  • Assistance with completing forms
  • Provision of competitive quotations from a list of preferred contractors
  • Selecting a reliable contractor
  • Production of contract documentation
  • Inspection of work while underway and on completion
  • Maximising client’s income through welfare benefits advice
  • Signposting service to other relevant organisations

The contact information for West Wiltshire Care & Repair is provided below:

West Wiltshire Care & Repair

West Wiltshire Care & Repair
Westfield House
Bratton Road
Westbury
BA13 3EP
By phone:
Tel: 01373 855290
Fax: 01373 855295

For more information visit the West Wilts Care and Repair website or the Ridgeway Community Housing website.

The Citizens Advice Bureau (CAB) West Wiltshire

The Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations, and by influencing policymakers. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.

Their advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

To find details of your local Citizens Advice bureau use the following link: Kennet CAB.

For more information visit the Wiltshire Citizens Advice Bureau website.

The Research Institute for the Care of the Elderly (RICE)

The research carried out by The Research Institute for the Care of the Elderly covers a wide variety of areas and is intended to advance the knowledge and treatment of the more serious conditions affecting older people, in particular Alzheimer's disease and other forms of dementia and to improve their quality of life.

The Institute runs a weekly Memory Clinic and a Nurse led Community Memory screening Clinic (CMSC) to help those people who are concerned about memory loss, whether for themselves or for a loved one. The Research Institute also holds courses specifically for carers of memory impaired people.

For information about the carers corses or memory clinics visit the RICE website.

Together

Together Working for Wellbeing is a national charity they support people with mental health needs to get what they want from life and to feel happier. They run a range of mental health services across the country; campaign, do research and educate local communities about their own mental health needs.

To see the services that Together offer in Wiltshire use the following link: Together Services Wiltshire.

For more information visit the Together website.

Advocacy Works

Advocacy Works offers free, confidential and independent advocacy support to adults with mental health problems in North &West Wiltshire and Kennet. They aim to enable individuals with mental health problems to speak up, speak out and be heard.

Wiltshire & Bath Independent Living Trust
SEMINGTON
Wiltshire
BA14 6JQ
Tel: 01225 344959
Email: advocacy.works@tiscali.co.uk

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Carers Support in South Wiltshire

Carers Support Salisbury District

Carers Support Salisbury District is a member of the Princess Royal Trust for Carers network. They aim to support carers across South Wiltshire by providing them with advice, information, practical and emotional support. If you would like a free Carers Information Pack or if you think that they might be able to help you in some way their contact details are given below:

Carers Support Salisbury District
60 Bedwin Street
Salisbury
SP1 3UW
Tel: 01722 322 746

For more information visit the Princess Royal Trust for Carers website.

The Alzheimer’s Society

The Alzheimer’s Society has expertise in information and education for carers and professionals. It provides help lines and support for carers, runs quality day and home care, funds medical and scientific research and gives financial help to families in need. It campaigns for improved health and social services and greater public understanding of all aspects of dementia.

There is a Alzheimer’s Society branch that covers South Wiltshire, contact information is shown below:
Alzheimer’s Society Salisbury and District
29a Brown Street
Salisbury
Wiltshire
SP1 2AS
Tel: 01722 326 236
Fax: 01722 349 768
Email: info@salisbury-alzheimers.org.uk

For more information visit the Alzheimer's Society website.

The Avon and Wiltshire Mental Health Partnership (AWP)

The Avon and Wiltshire Mental Health Partnership (AWP) provides specialist mental health services to people across Avon and Wiltshire.

The AWP website has a dedicated carers section which has the following useful areas which can be accessed by clicking on them:

  • Understanding mental health
  • How we can help
  • Consulting you about proposed changes
  • Involvement in research
  • Integrated Care Programme Approach
  • What does being "sectioned" mean?

The site also contains a carers pack that was produced by carers, for carers and a families and friends information pack.

For more information visit the Avon and Wiltshire Mental Health Partnership (AWP) website.

Age Concern

Age Concern support all people over 50 in the UK, ensuring that they get the most from life. They provide essential services such as day care and information. They also campaign on issues like age discrimination and pensions, and work to influence public opinion and government policy about older people.

Most of Age Concern’s work is carried out locally where their services can include: information, advice and advocacy services, day centres and lunch clubs, home help and 'handyperson' schemes, IT and other training.
To find out what is available in your area you can contact your nearest Age Concern scheme, this is:

Age Concern Salisbury District
21 Brown Street
SALISBURY
Wiltshire
SP1 2AS
Tel: 01722 335425
Fax: 01722 325362
Email: charity@acsd.org.uk

For more information visit the Age Concern website.

South Wiltshire Primary Care Trust

For more information visit the South Wiltshire Primary Care Trust website.

The Research Institute for the Care of the Elderly (RICE)

The research carried out by The Research Institute for the Care of the Elderly covers a wide variety of areas and is intended to advance the knowledge and treatment of the more serious conditions affecting older people, in particular Alzheimer's disease and other forms of dementia and to improve their quality of life.

The Institute runs a weekly Memory Clinic and a Nurse led Community Memory screening Clinic (CMSC) to help those people who are concerned about memory loss, whether for themselves or for a loved one. The Research Institute also holds courses specifically for carers of memory impaired people.

For information about the carers corses or memory clinics visit the RICE website.

Together

Together Working for Wellbeing is a national charity they support people with mental health needs to get what they want from life and to feel happier. They run a range of mental health services across the country; campaign, do research and educate local communities about their own mental health needs.

To see the services that Together offer in Wiltshire use the following link: Together Services Wiltshire.

For more information visit the Together website.

Anchor Staying Put

Anchor Staying Put aim to provide you with guidance and assistance to carry out whatever repairs, improvements or adaptations are necessary to help you to continue living in your own home.

The work that they can help you with varies between their agencies. Their agency in wiltshire is located in Salisbury, to find out how they can help you, you will need to contact them directly. You can find their details by using the Agency locator.

Typical jobs that they are often involved with include:

  • Roofing, chimneys and gutters
  • Structural
  • Extensions
  • Doors and windows
  • Damp proofing
  • Plumbing
  • Rewiring and electrical work
  • Insulation
  • Heating and gas fire service
  • Adaptations including showers, downstairs toilets and downstairs bedrooms
  • Security improvements

For more information visit the Anchor Staying Put website.

The Citizens Advice Bureau South Wilts

The Citizens Advice Bureau helps people resolve their legal, money and other problems by providing free information and advice from nearly 3,400 locations, and by influencing policymakers. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.

Their advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

To find details of your local Citizens Advice bureau use the following link:  CAB Salisbury.

For more information visit the Wiltshire Citizens Advice Bureau website.

South Wiltshire District Council

South Wiltshire District Council

Elizabeth House

The object of the charity is to bring about improvements in the quality of life of persons in Salisbury and district who are recovering from, or in treatment for, a mental illness or who have a physical or learning disability and any other people with special needs of that nature.

For contact details and to read the charities aims you can use the following link:Elizabeth House.

Margaret Luce Day Centre

Margaret Luce Day Centre
Herbert House
Christie Miller Road
Salisbury
Wiltshire
SP2 7EN
Tel: 01722339879

Swallows day centre

Swallows day centre is a small Day Centre that can take up to 10 places a day. The Day Centre can offer various activities and has its own mini bus that is used for outings. For more information contact the centre using the details below:

Swallows day centre
Salisbury
Stratford court
Salisbury
Wiltshire
Tel: 01722 328855

South Wiltshire Advocacy Network (SWAN)

South Wiltshire Advocacy Network (SWAN) focuses on adults who because of illness, disability or age may have difficulty speaking up or speaking out about issues directly affecting their everyday lives.

They help adults who have, or are recovering from:

  • An illness
  • Disability

They also help:

  • Older people and carers.
  • Adults with issues that are difficult to resolve.
  • dults who have difficulty communicating their needs.

For more information visit the  SWAN Advocacy.

Greencroft New Alliance

The Greencroft New Alliance oversees the running of the Greencroft Centre, which is a day facility for adults with continuing mental health problems. You can use the following contact details to  find out more about their services:

Greencroft New Alliance
Wiltshire Community-support Service
Greencroft Centre
1 Fish Row
Salisbury
Wiltshire
SP1 1EX
Tel 01722 416077
Email: mailbox@greencroftcentre.org.uk

Sarum Counselling

Sarum Counselling are a charity that provide long and short-term, face to face counselling for individuals and couples, provided by highly qualified and professional counsellors in Wiltshire (also Dorset and Hampshire). Their fees are negotiable. For more information and to make an appointment, phone: 01980 863 677.

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Contact Details

By Post

Social Care Help Desk
Wiltshire County Council
Department of Community Services
(Adult Social Care Services)
County Hall
Trowbridge
BA14 8LE

By Email

socialcarehelpdesk@wiltshire.gov.uk

By Telephone

01225 713001

By Fax

01225 713355

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