www.wiltshire.gov.uk
Complaints about children's social services
Summary of Service
Anyone who receives a service from Children's Social Services or anyone who has applied to use a service can make a complaint. Complaints can also be made by others on their behalf. Children or young people who would like help to make a complaint can email Voice. Voice have staff who can talk to young people about their complaint and give advice about the best way to get things sorted out.
Details of Service
Most concerns and complaints can be dealt with by talking with the person responsible for providing you with a service. If you are still not satisfied when you have done this, you may want to make a more formal complaint.
There are three stages to the Children's Social Services complaints procedure.
Stage 1 - Local Resolution
Stage 2 - Investigation
Stage 3 - Review Panel
You can make a complaint by telling the person who provides the service or by contacting the Customer Liaison Officer. They will take the details of your complaint and ask you what you would like the Council to do to put things right.
View a child friendly leaflet (pdf 790Kb).
If you prefer you can use the online complaints form. You should be aware though, that email is not secure. The information you give is sent on an open line and could be intercepted by a third party.
If you are not happy with the response to your complaint at Stage 1, you can ask for it to progress to Stage 2. If you are still unhappy with the Stage 2 response, you can ask for your complaint to be reviewed at Stage 3 of the procedure.
If you believe that the matter has still not been dealt with effectively, you can take the matter up with the Local Government Ombudsman. Details are available on the website and complaints officers hold supplies of leaflets.
Contact Details
By Post
Complaints Manager
Department for Children and Education
Wiltshire County Council
County Hall
Bythesea Road
Trowbridge
Wiltshire
BA14 8JB
By Email
directorcel@wiltshire.gov.uk
By Telephone
01225 713679
By Fax
01225 713982
| A to Z Names | Complaints about children's social services, Schools - complaints procedure |
|---|---|
| Keywords | undefined |
| PID No. | 630 |
| IPSV Category | Complaints about schools |
| Level 1 Name | Complaints about children's social services |
| IPSV ID | 2129 |
