www.wiltshire.gov.uk
Emergency Duty Service
What do we do?
The Emergency Duty Service (EDS) provides a Social Work Crisis Service for the County of Wiltshire outside of normal office hours, at night, weekends and bank holidays.
The EDS will make every efort to help people in need and their families, irrespective of race, gender, ethnic origin, religion, culture, disability and sexual orientation.
We are here to help you with personal or family problems that reach crisis at these times.
What sort of problems?
- Children or Young People seeking advice.
- Difficulties with children.
- Worries about a child outside your family.
- Older people at risk or in need.
- Worries about someone with a disability, vision or hearing loss.
- Domestic violence.
- Homelessness in West Wiltshire.
- Mental Health Act Assessments.
- Problems with your Home Care.
Who can 'phone us?
Anyone.
What happens next?
It's hard to think straight when there is a crisis, especially if it's the middle of the night. We can give you information and advice over the 'phone to help you. If we think that you need to contact another organisation we will help you get in touch with them. You may already be in touch with someone from the day-time service. If this is the case, the Social Worker will help you until you can make new plans.
We try to sort things out over the 'phone. However, we will come out to see you if we think you need more help than we can give you over the 'phone. We will then write a report which gives details of the problem and what we did to help you. This will be sent to the relevant day-time team and kept for our records.
Tell us what you think
If you were happy with the service you received or have suggestions about how we can improve our service, please let us know - see contact details above.
The Department of Community Services and Department of Children and Education Compliments, Comments and Complaints leaflets are available from us and all our offices, or contact the designated Complaints Manager at:
Wiltshire County Council
Department of Community Services
Adult Social Care Services
County Hall
Trowbridge BA14 8LE
Tel: 01225 713953
Fax: 01225 713983
Email: socialservices@wiltshire.gov.uk
Wiltshire County Council
Department of Children and Education
County Hall
Trowbridge BA14 8JB
Tel: 01225 713679
Fax: 01225 713982
How and when can you contact us?
Telephone: 0845 60 70 888
Type Talk: 18001 01380 732349
Text to: 013180 732349
Email: eds@wiltshire.gov.uk
Fax: 01380 724008
By Post
Emergency Duty Service
PO Box 1424
Devizes
SN10 3TF
Opening Hours
Monday to Thursday 5pm - 9am
Friday 4pm to Monday 9am
Bank Holidays: 24 hours
