Community meals
Fact Sheet No: FS13
Name
of Service: Community Meals
Service Type: Information
About this service
What is the Council’s policy for community meals provision?
The Council does not provide a community meals service. Instead, it provides information about a range of meal providers, who can supply both hot and frozen meals, delivered direct to a person’s home. This service is available in most localities in Wiltshire. This promotes choice within the marketplace and allows individuals to purchase meals that are in line with their individual preferences.
The Council has produced an information pack containing advice on how to access a community meal provider and with information about the range of potential suppliers. This pack also contains various catalogues outlining the meal provisions available.
To receive a copy of this information pack, please contact either your local customer advisors or your nominated care worker, where this is applicable.
Who can contact a Community Meal Provider?
A community meals service is available to anybody who wishes to purchase either a hot or frozen meal which is delivered direct to their door.
The information pack is available for people who are able to fund their own care or those who are assessed as requiring the Council’s assistance.
The Council will not provide financial assistance to purchase a meal but it can arrange support in circumstances where people meet the eligibility criteria and need help to prepare or eat a meal.
Advice and assistance can be obtained from your local Customer Care Advisors on how to select a potential supplier and to help make arrangements where necessary. Additionally the individual’s nominated care worker can provide additional help and assistance when requested.
What charges will apply?
Each individual will be expected to pay their selected supplier for the meals that they receive. The amount charged will vary according to which supplier is selected.
Most organisations operate either a weekly or monthly charging system and will send the individual an invoice relating to their account. These invoices can either be paid by cheque or standing order or in some cases a direct debit can be established.
Contact Details
Tel: 0300 456 0111
Email: customeradvisors@wiltshire.gov.uk
Textphone:
01225 712500
If you need urgent help outside of normal office hours and Bank Holidays, you can call the
Emergency Duty Service
on0845 60 70 888
Contact Details
How and when can you contact us? Please
contact the Social Care Help Desk: Telephone:
0300 456 0111 Email:
socialcarehelpdesk@wiltshire.gov.uk Fax:
01225
713355 Weekdays: Monday
– Thursday - 08:30 – 17:20 If you need urgent help outside of these
hours, you can call the Emergency Duty Service on 0845 60 70 888 This
Fact Sheet can be produced, on request, in other formats and languages. Please contact the Social Care
Help Desk on 0300 456 0111
Friday
- 08:30 – 16:20
Last updated: 15 December 2009