What do we do?
The Emergency Duty Service (EDS) provides a Social Work Crisis Service for the County of Wiltshire outside of normal office hours, at night, weekends and bank holidays.
The EDS will make every effort to help people in need and their families, irrespective of race, gender, ethnic origin, religion, culture, disability and sexual orientation.
We are here to help you with personal or family problems that reach crisis at these times.
What sort of problems?
- Children or Young People seeking advice.
- Difficulties with children.
- Worries about a child outside your family.
- Older people at risk or in need.
- Worries about someone with a disability, vision or hearing loss.
- Domestic violence.
- Mental Health Act Assessments.
- Problems with your Home Care.
Who can phone us?
Anyone.
0845 60 70 888
Opening Hours:
Monday to Thursday 5pm - 9am
Friday 4pm to Monday
9am
Bank Holidays: 24 hours
What happens next?
It's hard to think straight when there is a crisis, especially if it's the middle of the night. We can give you information and advice over the 'phone to help you. If we think that you need to contact another organisation we will help you get in touch with them. You may already be in touch with someone from the day-time service. If this is the case, the Social Worker will help you until you can make new plans.
We try to sort things out over the 'phone. However, we will come out to see you if we think you need more help than we can give you over the 'phone. We will then write a report which gives details of the problem and what we did to help you. This will be sent to the relevant day-time team and kept for our records.
Tell us what you think
If you were happy with the service you received or have suggestions about how we can improve our service, please let us know.
The Department of Community Services and Department of Children and Education Compliments, Comments and Complaints leaflets are available from us and all our offices, or contact the designated Complaints Managers at Adult Social Care Services or email customeradvisors@wiltshire.gov.uk or Children and Education
Contact Details (LiveLink)
Multiple Contacts:
Postal Address:
Emergency Duty Service
PO Box 3785
Chippenham
SN15 9GS
Telephone: 0845 60 70 888
Email: emergencydutyservice@wiltshire.gov.uk
Opening Hours:
Monday to Thursday 5pm - 9am
Friday 4pm to Monday 9am
Bank Holidays: 24 hours
eMail:
Telephone:
Out of hours:
Fax:
Postal Address:
In Person:
DX:
Last updated: 29 December 2011
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