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Help to live at home

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What help is available to make sure you can stay safely at home?

The Help to Live at Home service has been created by Wiltshire Council with, and for older people and others who require support, including families or carers. These services aim to ensure that people receive the help they need, when they need it and, as far as possible, people are encouraged to be as independent as possible.

Practical help with managing your home and your personal care

Four care companies have been chosen by the council and the NHS to provide care and support to older people and others who need some extra assistance to ensure they can continue to live the lives they want as independently as possible. Each care company works in a different part of the county, as the below map shows.

The four companies have been selected because they provide excellent care and employ well trained, professional and caring staff. These companies are regularly inspected both by the council and the Care Quality Commission (CQC), and have been found to provide high standards of care consistently.

Map showing help to live at home care companies in Wiltshire

Contact details for these organisations are:

North and east Wiltshire East and south Wiltshire West and north Wiltshire West Wiltshire
Leonard Cheshire Disability Mears Care Ltd Somerset Care at Home Enara Complete Care Services
Tel: 01225 781129 Tel: 0845 266 8944 Tel: 01225 702141 Tel: 01225 791015
www.lcdisability.org www.mearsgroup.co.uk www.somersetcare.co.uk www.enara.co.uk

Feeling safe in your home

Are you worried about:

  • Falling?
  • Remembering to take your medication?
  • Knowing who to contact in an emergency?

There are pieces of equipment like lifelines, pendant alarms, smoke detectors, carbon monoxide detectors and many others that can help you to remain safe at home, 24 hours a day. This sort of equipment is called telecare or assistive technology.

The council and NHS Wiltshire have one company that provides this equipment across the county. This company is Medequip-UK, working with Aster Living

Linked to this equipment is a call centre, provided by Wiltshire Medical Services who also provide the out-of-hours GP service across the county.

If a telecare alarm is triggered, a member of staff from the Wiltshire Medical Service will respond, firstly by speaking to you and then either contact a local family member or friend, send out one of their staff, or possibly send an ambulance if one is required.

Wiltshire Medical Services Medequip-UK
Tel: 01249 454000 Tel: 01249 815052

Practical equipment to help you remain independent

There is a variety of simple items available that will help you do what you want at home safely; a grab rail by your stairs, a walking aid, a ramp and many others. Where required, there is also a range of more complex equipment such as hoists or specialist beds mattresses. Medequip-UK now provides all of this equipment on behalf of the council.

For some of this equipment it is best to be assessed by a qualified occupational therapist, this can be provided by Wiltshire Council. Other equipment can be provided following a meeting with an assessor, such as those employed by Medequip-UK.

Help and support with planning your care

The council can offer you help and support if you need care and can be contacted on 0300 456 0111 to arrange an assessment. Other services supported by the council are available for those who wish to make their own decisions on how they receive their care, by means of a direct payment from us.

A direct payment is money, paid directly to a customer by the council to help them to retain their independence and well being. The Wiltshire Centre for Independent Living is able to help and support you with managing this direct payment.

As a registered Wiltshire charity, Wiltshire CIL is a user led voluntary group of people committed to ensuring that all people live independently as full citizens with choice, equal rights and equal opportunities.

Wiltshire CIL offers a range of support from extensive guidance online, email correspondence, workshops to hear from experienced customers, mentoring where someone can support a new customer, joining a local support group or a visit from a Wilts CIL advisor.

If you are interested in the Wiltshire CIL support service please contact Wiltshire CIL or telephone 01380 725400.

Paying for care

A small number of people are eligible for financial support from the council. However, for most people in Wiltshire, it will be important to make sure you get the right independent financial advice if you are thinking of purchasing care. There are some specialist organisations that are accredited by the Society of Later Life Advisors (SOLLA) that can provide this advice.

Success measures

As well as the council monitoring these organisations, there is an independent customer reference group organised by the Wiltshire and Swindon Users' Network. This is a group of people, a number of whom currently use these services, who are interested in making sure that the care and support being provided by these companies is the best it can be.

Members of the customer reference group have received training and are being supported to find out what people using these services really think about them. If you are interested in joining the customer reference group please contact:

Wiltshire and Swindon User’s Network (WSUN)
Tel: 01380 871800

Contact Details (LiveLink)

Multiple Contacts:
eMail: careathome@wiltshire.gov.uk
Telephone: 0300 456 0111
Out of hours:
Postal Address:
In Person:

Last updated: 13 March 2014



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