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Council housing

The council owns over 5,000 properties, mainly in the Salisbury and South Wiltshire area, which are rented to tenants. We provide services to tenants including housing repairs and dedicated neighbourhood officers and sheltered housing.

In this section of the website you can: 

If you are interested in becoming a council tenant, you will need to make an application for housing through our new choice-based lettings system, Homes 4 Wiltshire.

Please also see the housing advice section of the website for information on homelessness, emergency accommodation and the other ways in which we support the housing needs of the district.

If you are a Wiltshire Council tenant and have a Facebook account, please like and follow Wiltshire Council housing on Facebook for updates and events about your Housing Service.


Parking in council housing areas

Parking can be an issue in some of our council housing areas. 

Parking is generally prohibited on grassed areas and we usually have local garages available to let. If you want to know about your parking entitlements at your council home, including possible restrictions on parking for commercial or large recreational vehicles like caravans, please consult your tenancy agreement or speak to your neighbourhood officer.

Renting a garage

The council owns a number of garages in South Wiltshire that are available to rent.

You can apply to rent a council garage whether you are living in a council property or not. However, you must reside in the South Wiltshire area. For all other areas of Wiltshire please contact the local housing association.

You can only apply for a garage that is:

  • Within one mile of your home
  • To be used for a car and not for storage
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Please contact the housing department on 0300 456 0117 - oprion 4 you would like to apply to go on the waiting list for a garage.

You will need to provide the following information:

  • Your name
  • Your address
  • Contact phone number
  • Road name or names that you would like to be on the waiting list for.

When a garage becomes available, priority will be given to council tenants. If no council tenant wants the garage, we will offer it to the person who has been waiting the longest.

Please note that if you are a council tenant you will not normally be offered a garage if you have rent arrears.

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Neighbourhood estate inspections

The council has embarked on a programme of estate inspections.

If you would like to be more formally involved in the inspection, or would like to request the inspection of your estate, please contact your neighbourhood officer who will be able to give you more details.

Estate inspections are where tenants and council officers come together to walk around a particular estate, inspecting the area, and talking about how it could be improved.

They will give you the opportunity to raise with staff, managers and councillors any issues on your estate that you think they should be aware of whether it’s:

  • the length of the grass
  • areas which may contribute to anti-social behaviour
  • graffiti
  • the condition of some tenants' gardens.
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You will be able to join in with the inspection on your estate and help to assess the overall condition.

The inspections will usually be held as near as possible to the last Friday of every month starting around 10:30am and will be advertised on this webpage and in the tenants’ newsletter, Housing Matters, please come along.

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Date
Time
Neighbourhood area
Neighbourhood officer
27/01/2017
10.30am
Amesbury
Amelia Royston
24/02/2017

10:30am

Downton
Stuart Bellinger
31/03/2017
10.30am
Bishopdown
Faye Smith
28/04/2017
10.30am
Bemerton Heath
Kim Johnson
26/05/2017
10.30am
Harnham
Michele Chilcott
30/06/2017
10.30am
Salisbury
Michelle Burnett
28/07/2017
10.30am
Shrewton
Joanne Turley
25/08/2017
10.30am
Alderbury
Stuart Bellinger
29/09/2017
10.30am
Bemerton Heath
Kim Johnson
27/10/2017
10.30am
Durrington
Amelia Royston
24/11/2017
10.30am
Trowbridge
Joanne Turley
15/12/2017
10.30am
Friary
Michele Chilcott


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Our performance

How are we doing as your landlord?

  • In April 2014 the newly appointed Housing Board set our key performance indicators (KPIs) along with some challenging targets
  • It may take us a while to meet them all, but as we work towards them there will be significant improvements in the way we provide services
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  • Every two years we ask all Wiltshire Council tenants for their opinions on the housing service we provide
  • The HouseMark STAR survey (Survey of Tenants And Residents) is a really helpful way for us to get feedback on our services, to identify what is working well, what needs to improve, and which things are most important to you.

You can find this in the download section.

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  • Abandonment policy
  • Adaptations policy
  • Anti social behaviour policy
  • Arrears debt recovery policy
  • Asbestos policy
  • Assignment policy
  • Compensation policy
  • Debt write off policy
  • Decant policy
  • Decorations allowance policy
  • Domestic abuse policy
  • Garage letting policy
  • Gas servicing and safety policy
  • Home improvement and alteration permission policy
  • Leaseholder debt recovery policy
  • Legionella policy
  • Lone working policy
  • Mobility scooter electric wheelchair storage charging policy
  • Mutual exchange policy
  • Pets policy
  • Right to buy policy
  • Succession policy
  • Voids policy
Copies of our policies and procedures are available on request.
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  • Service standards promote good practice and set out the level of service that you can expect as a tenant or leaseholder from Wiltshire Council’s housing management service
  • These standards ensure that we treat everyone fairly and respond to the needs of our tenants effectively and efficiently
  • We are always keen to improve our services and we welcome suggestions or comments on how we can do better

All our service standards, policies and procedures were reviewed during 2015 and copies are available on request.

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The purpose of the letting standard is to ensure that all vacant homes are clean and in a satisfactory state of repair before being let to a new tenant.  

Our guarantee

Our inspection will ensure that every home we offer for letting is fully checked and passed as:

  • safe
  • secure
  • clean
  • in good condition
  • with all services in working order

When we let properties, we ask people to fill in a Housing letting satisfaction survey so that we can ensure a high quality of service.

If you would like full details of the Letting Standard, please see our Our Letting Standard – the condition of our properties when we let them factsheet.

These can be found on the factsheets for tenants and leaseholders page.

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Council tenants disputes and complaints

We strive to provide the highest standards of customer care for our tenants and greatly value the feedback that we receive. If you are unhappy about any aspect of our service, in the first instance please contact your local neighbourhood officer, who will try to help you with the problem.

If you would like to make a formal complaint, please follow the guidelines set out in our Complaints Procedure. We take all complaints extremely seriously.

If you would like any further information, please contact us.


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Last updated: 30 June 2017 | Last reviewed: 30 June 2017