What Resident Engagement are doing for you
The Resident Engagement Team produce a monthly newsletter showing what we have been doing in your local communities and what events are coming up in your areas. If you have any information you would like to see in the letter or an event to add to our calendar contact the Resident Engagement Team.
The Newsletter is distributed by Resident Engagement officers during pop up events and is available to download from this page or on our Facebook page.
Resident Engagement officers will be popping up weekly in your community!
You will see them out and about to talk to you, our tenants and leaseholders, about the issues that affect you and how we can help you to create stronger and more inclusive communities.
The times and locations are posted weekly on our Facebook page @WiltshireCouncilHousing
Ways you can get involved
If you want to know more about what we already do, use the links in the list below to find out more about the ways you can get involved.
The Challenge and Change group are a group of residents (tenants and leaseholders) and independents that work together to help improve services for council housing tenants and leaseholders This is a part of co-regulation, which means housing services self-regulates subject to challenge and scrutiny from its residents.
It may be you have a couple of hours a week to spare or could only help with a one off focus group but all are welcome to join. Tasks vary from consultations, project work and mystery shopping. Fantastic training is available, along with the chance to make new friends and be involved in your housing service.
Further information can be found on the Challenge and Change Group page.
Or, for a quick and friendly chat, contact Ian Seeckts at 01722 434353 or email Ian.Seeckts@wiltshire.gov.uk
Housing Matters is a free magazine that is produced by and for Wiltshire Council tenants and leaseholders. The magazine reports on local events and community issues. It also keeps tenants and leaseholders up to date on any changes that could affect the way that housing services are delivered.
You can read previous issues on our website where you can view and download the new digital flip book format.
We welcome contributions from any tenants or leaseholders who can write a relevant feature on a subject that interests them. We also welcome photographs and other contributions. It is your magazine and your opinion counts.
If you would like to know more, submit any content, or request a paper copy of the magazine, contact the Resident Engagement team on 0300 456 0117 option 5 or email Tenantparticipation@wiltshire.gov.ukClose
We hold focus groups when there is a particular service or issue we would like to analyse and explore further with our residents. When a focus group is being set up we will advertise it to all tenants. Previous focus groups have included a Repairs and Maintenance focus group and an online training focus group.
If there are particular areas that you think would benefit from focus groups, contact the tenant participation team to discuss your ideas.Close
What you can do in your community
There are many ways you can get involved in your community and the Resident Engagement team can help support you with finding or setting up groups or initiatives. Below are some examples of ways we have helped residents with in the past.
A residents association is a group of people who live in the same area and work together to represent the views of all residents and help make their community a better place to live. Some groups are set up to generally protect the interests of the community and improve the local area. A group can:
- Sometimes achieve more than an individual
- Represent the collective views of residents’
- Have a voice in planning for the local area
- Help improve the quality of life for all members of the community
- Represent the views of local people to the council or a landlord
- Be recognised as a democratically elected group and have more influence
Some groups are set up to achieve a specific aim, such as:
- Helping to tackle antisocial behaviour or crime
- Protesting against planned developments in their area
- Raising funds to improve local facilities such as community gardens or play areas
Members of associations find:
- They can develop a community spirit
- Individuals enjoy becoming more involved in their community
- They can improve opportunities for people to meet socially
- People get a sense of achievement and pride in a community that they have helped to build
If you would like help in starting up a residents association in your area or to find out more about residents associations already set up, contact the Resident Engagement team. The team will be able to assist you in finding a meeting venue, carry out flyer drops and advertising along with admin support and formalising an association.Close
Community groups can be set up for any reason, from a social book club to a sports team. Resident Engagement can help you set your group up and find access to support and funding as it grows.
Examples of Groups that we have helped in the past include:
- Book Clubs
- Arts and Crafts Groups
- Friendship Groups
- Gardening Clubs
If you would like help in starting up a community group in your area or to find out more about groups already set up, contact the Resident Engagement team.
St Andrews in Laverstock was concerned about security around the sheltered scheme. They began a neighbourhood watch group which meets for tea, cake and a chat every month. Sharon, one of the residents, co-ordinates the group as part of the wider Neighbourhood Watch for Wiltshire.
Information on how to start up a scheme or how to join one already running in your area is on the Neighbourhood Watch website. The Resident Engagement team can help your community set up and run a Neighbourhood Watch scheme.Close
Small Improvement Bids 2020-21
Do you want to improve the areas around your homes or your communal garden?
Wiltshire Council Housing are pleased to announce this exciting new opportunity for your community to be awarded up to £10,000 to cover the costs of a worthwhile project that benefits you and your neighbours with our Small Improvement Bids.
Perhaps you want to have new hard-standing created to improve car parking, cut back the trees and bushes around the communal footpaths or install some seating or picnic benches to improve the communal garden for the benefit of all tenants.
The deadline for bids has been extended to 31 July 2020!
Hurry as funds are limited, we don’t want you to miss out!
The application process is simple:
- Residents decide what they would like to be done together as a community. You could discuss this over social media, by emails or phone or arrange an online meeting for your residents association or community group.
- Visit www.wiltshire.gov.uk/housing-resident-involvement Check out the Terms and Conditions on our website to see what we will be looking at for the bid to be successfully considered.
- Download and complete the application form. Guidance is available, including pre-filled examples and the Resident Engagement team are on hand to help.
- You can include photos, drawings and any other relevant information to support the application. This should include a list of names and signatures from all local tenants agreeing and supporting what work they would like done.
- Choose if you would like the work carried out by Wiltshire Council, or if residents will organise the works and use their own contractor (subject to checks).
- Fill out all the details, then, email it and supporting documents to Tenantparticipation@wiltshire.gov.uk
Small Improvement Bids: Application form and guidelines
Starting a Residents Association
If you are interested in starting a Residents Association in your community, we have produced a set of guidelines that can help you get started. There is advice on how to get started, plan and advertise your meetings, run your meetings successfully and how to form a committee with an example constitution and other documents.
Resident Engagement News
The Resident Engagement Team produce a monthly newsletter showing what we have been doing in your local communities and what events are coming up in your areas. If you have any information you would like to see in the letter or an event to add to our calendar please contact the Resident Engagement Team.
Estate inspection reports
Every month we carry out an inspection of a local area. We invite local residents who want to be involved to join our staff in walking around our streets and looking at environmental concerns such as grounds maintenance, parking, street lighting, antisocial behaviour and general upkeep. Estate inspections are a really proactive way of getting involved, and only require a small amount of your time.
The board considers, reviews, scrutinises and offers advice on issues relating to Wiltshire Council's business and tenancy services, and asset management, related to housing services activities. This may include allocation, development, improvement, maintenance and management of Wiltshire Council tenancies and homes.
We operate with a view to assisting and contributing to the effective provision and delivery of housing services activities, taking a long-term perspective, long-term is interpreted and applied as being ten years or more. The board can also review policies and strategies adopted by the housing services department and consider the implications if these are adopted and advises on delivery best practice concerns and issues.
Housing board councillor members
I am the Cabinet member for Housing, Corporate Services,
Arts, Heritage and Tourism on Wiltshire Council. I was first elected to
Salisbury District Council and then to Wiltshire Council and I currently
represent the Downton and Ebble Valley Division.I
am delighted to be responsible for our Wiltshire Council owned housing as the
Cabinet member. When I was first asked to take responsibility for council
housing I had very little knowledge of the world of affordable housing. Now four years on I must admit I am hooked. Not only is it critical for
us as a Council to provide good housing to the our tenants, we can also use our
housing to help address other areas which can significantly improve peoples
lives. I also firmly believe that we need to continue to build council
housing so our stock is not eroded through the right to buy. We have so
far built 180 new council houses since the program was agreed in 2014. I
am committed to see a second and third stage of that program so we have a
building program running far into the future.
I have been an Amesbury town councillor since 1991. I was mayor in 2007 and am chairman of a number of different committees. I was a Salisbury district councillor and in 2009, I became a Wiltshire councillor. I am the chairman of the Southern Area Planning Committee and the planning portfolio holder.Close
I was first elected in 1995 to Salisbury District Council and have always represented Harnham. I sat on the Housing Committee for many years and was the cabinet member for Community and Housing in 2007, before the role was split and I took on the community side of the portfolio. Council housing is a very passionate interest to me. I live right in the heart of a council housing estate, so I know many of the issues which tenants face. Housing also forms a big part of my casework from residents too. I very much look forward to working with the Housing Board for the good of tenants and the council.Close
Housing board resident members
My background in archaeology might not seem relevant to housing but I believe it is. I am adept at getting into the detail and putting pieces of the puzzle together to understand the bigger picture and the way this can affect tenants’ lives. I enjoy a strong relationship with area boards, which are an important way to represent local opinion and fold this into decision making. I appreciate the importance of oversight in decision making.Close
I am a parish councillor and have been involved in voluntary work with a focus on research work for adoption support groups. I have also worked in a gaming environment that gave me a good understanding of finance. I am happy to debate all issues and can offer a particular focus on the financial side of housing provision as well as the impact that decisions have on tenants.Close
I am passionate about housing and housing related issues, having worked in housing support for over seven years. I have a wealth of local knowledge and an awareness of the types of housing matters that arise for residents within our area. I am a creative problem solver by nature and enjoy finding ways to identify and resolve issues to the benefit of all involved. I consider myself a keen advocate and hope to keep the interest of residents at the heart of strategy.Close
Housing board independent members
I worked in Bath City Council’s property department before moving into the private sector as a consultant in the commercial and housing sectors. I am a trustee of a large charity specialising in almshouse provision for the elderly. I have also undertaken a voluntary position with a housing association in Somerset where I became chairman last year. As an experienced Chartered Surveyor I believe my range of skills will benefit both tenants and the housing board.Close
I began work in the housing sector in the late 1980s becoming head of service in the late 1990s. I stayed at this level, but in a different role, for a council then I moved to a housing association as a head of service, after which I moved back into local government. My career has recently involved consultancy, temporary and interim work. I have a range of skills to bring to the board, all of which are beneficial to tenants and vital to the effective provision of housing.Close
I have gained a range of important skills which can benefit tenants from working first for a housing association, then for a council housing department. I progressed to more senior roles and continue with voluntary work as a trustee for a small housing association. Possessing a range of skills and having housing experience, I understand the needs of our tenants and bring this understanding to the board.Close
At Wiltshire Council we believe in working together with tenants in a real partnership, to hear what our tenants and leaseholders think of our services, empowering them to share their ideas for continual improvement to improve the service we offer.
Getting involved is a great way to know that you are contributing to improving the services that you receive, and your voice can improve the council's performance and development in areas that matter to you. It doesn't have to be all about attending meetings, it can be as active as helping to organise a fun day in your area for everybody to enjoy, and can help you get useful experience, and even work towards qualifications. There are lots of opportunities for training and learning new skills.
If you want to get more involved in the community, find volunteering opportunities or find out how else you can help improve the service we offer, please contact the Resident Engagement team on 0300 456 0117 option 5, by email at Tenantparticipation@wiltshire.gov.uk or through our Facebook page to register now and get started.
We have recently introduced three sub-committees which allow a smaller number of Board members to delve into more detail when addressing different topics. This more granular approach is designed to deliver even better services for our residents and their families. Board members then report to the Housing Board, where a final recommendation is made. Whilst all members are allowed to attend all of the sub-committees, formal membership of each sub-committee is:
|Housing Board member||Development and Investment - Place||Finance and Policy - Pounds||Performance and Risk - People|
|Councillor Richard Clewer||Yes||Yes||Yes|
|Councillor Brian Dalton||Yes||Yes||No|
|Councillor Fred Westmoreland||Yes||No||Yes|
STAR Survey 2020
We aim to gain insight into our services as often as possible. We have run the STAR survey every 2 years for the past 10 years. Your feedback is important so we can understand what we are doing well, and where we have room for improvement.
STAR is the the Survey of Tenants and Residents. It is a nationally used by housing organisations and local authorities like us.Close
Housing board meetings
If you wish to attend a meeting, contact your resident engagement team to confirm attendance and to obtain a copy of the agenda. Some of the agendas are available in the Documents section of this page.
|5.30pm - 8.30pm|
The Board Room