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How to pay your parking ticket online

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You can pay your parking penalty by any of the following methods:

  • Pay online
  • Credit/debit card (by telephone)
    Using the 24-hour automatic payment line on 0300 456 0119. Please make sure the system has confirmed your payment before you end the call, otherwise the payment will not be taken.
  • By post
    Parking Services
    Wiltshire Council
    Monkton Park Offices
    Monkton Hill
    Chippenham
    Wiltshire
    SN15 1ER

Cheques should be made payable to 'Wiltshire Council'. Quote the Penalty Charge Notice (PCN) number on the back. We recommend registered delivery.

Alternatively, you may wish to challenge your PCN and you have 28 days from the date penalty notice was issued to do this.

The charges

There are two different levels of penalty charge: a higher level penalty charge and a lower level penalty charge, according to the seriousness of the parking contravention.

Lower level penalty charge

The cost is £50 and you have 28 days to pay the charge. If you pay within 14 days of the issue of the parking penalty, the cost is £25 (a 50% discount) This period may be extended if you write within 14 days.

It is your responsibility to make sure that any payment is received by the Parking Office within the stated time period. If posting any payment, to avoid any claim for full or increased charge, please take into account normal Royal Mail delivery times.

Higher level penalty charge

The cost is £70 and you have 28 days to pay the charge. If you pay within 14 days of the issue of the parking penalty the cost is £35 (a 50% discount) This period may be extended if you write within 14 days.

Levels of penalty charge

The following penalty charges apply in Wiltshire.

Contravention Higher or lower Penalty charge Location
Parked in a loading area during restricted hours without reasonable excuse Higher Off-street loading areas
Parked without payment of the parking charge Lower Off-street car parks
Using a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibited Higher Off-street car parks
Parked for longer than the maximum period permitted Lower Off-street car parks
Parked in a restricted area in a car park Higher Off-street car parks
Parked after the expiry of paid for time Lower Off-street car parks
Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock Lower Off-street car parks
Parked with additional payment made to extend the stay beyond time first purchased Lower Off-street car parks
Parked in a permit bay without clearly displaying a valid permit Higher Off-street car parks
Parked beyond the bay markings Lower Off-street car parks
Parked in a designated disabled person’s parking place without displaying a valid disabled person’s badge in the prescribed manner Higher Off-street car parks
Vehicle parked exceeds maximum weight or height or length permitted in the area Higher Off-street car parks
Re-parked within one hour* of leaving a bay or space in a car park Lower Off-street car parks
Parked in a car park or area not designated for that class of vehicle Higher Off-street car parks
Parked causing an obstruction Higher Off-street car parks
Parked in car park when closed Lower Off-street car parks
Parked in a parking place for a purpose other than the designated purpose for the parking place Lower Off-street car parks
Parked with engine running where prohibited Lower

Off-street car parks - this contravention may occur in certain coach bays.

Parked in a restricted street during prescribed hours Higher On-Street

Contact Details (LiveLink)

Multiple Contacts:
eMail: parking@wiltshire.gov.uk
Telephone: 0300 4560100
Out of hours:
Fax:
Postal Address:

Parking Services
Wiltshire Council
Monkton Park offices
Monkton Hill
Chippenham
Wiltshire
SN15 1ER


In Person:
DX:

Last updated: 6 December 2016

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