Getting started

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Where to start

On the screen click on the Start button at the bottom left of the screen and then on the appropriate application you require from the list that appears:

  • Word - for word processing
  • Excel - for spreadsheets
  • PowerPoint for presentations
  • Publisher for desk top publishing
  • Internet Explorer – for the Internet and email
  • WinZip – to compress your files to fit on a floppy disk - will need a copy of WinZp on your own computer - if you have one - to read the files.
  • HP Precision Scan Pro - for scanning images or documents (selected machines only)
  • Supernova - screen magnification software for those with visual impairment (selected machines only)

Saving your work

  • If you save your work by using the Save icon or File / Save, it will automatically save to My Documents. This will be cleaned out at the end of your session and your work will be deleted. This is for your protection so that your files are confidential to you.
  • To permanently save your work please save to the A: drive (floppy disc) using the Save As command.
  • Floppy discs are available for purchase from staff if required.
  • We advise you to save your work throughout your session, at least every three or four minutes if the document is important.  In the event of a powercut, or other unforseen problem, at least some of your work is saved.  
  • We advise you to save and print your work well before the end of your session. (3 minutes before the end of your booked session you will be reminded to save your work).

Printing your work

  • Click on the print icon to print in black and white (10p per A4 sheet - back to back counts as two pages).
  • All printing is to be collected from the enquiry desk
  • You will be charged for any print outs that are not collected and the amount outstanding will be added to your library ticket. Print outs will be kept for a week.

If you require help please ask library staff.

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Customer Contact Centre
Email: Customer Care

Telephone : 01225 713000
Textphone : 01225 712500
View Out of hours numbers

Opening Hours:
Mon to Thurs - 8.30am - 5.20pm
Fri - 8.30am - 5.00pm

Website enquiries
Email: Customer Care

Wiltshire County Council
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN