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Accessing computers

All libraries in Wiltshire offer access to computers with broadband internet connection. Members of the library can book up to three sessions a day on a computer for free. Visitors can be given temporary access a computer for a short time with proof of identity. You will be asked to agree to our conditions of use.

If you wish to use your own laptop, tablet or smart phone, you can connect to the WiltsOnline public Wi-Fi in all Wiltshire libraries. Printing is not available over Wi-Fi but the library computers can be used for printing.

  • Internet Explorer
  • Google Chrome
  • Microsoft Office
  • Microsoft Publisher
  • USB ports
  • Writable CD drives
  • Black and white printing (10p charge per sheet)
  • Colour printing - only available in Chippenham and Salisbury (£1 charge per sheet)
  • Access to all online resources Wiltshire libraries subscribe to such as Ancestry Library Edition
  • Scanning facilities (selected machines only)
  • Screen magnification software for visually impaired users (selected machines only)
  • If you live or work in Wiltshire you will need a Wiltshire library card
  • Visit your local library to become a member and you will be able to use a computer as soon as you have joined
  • You can join the library at any age and membership is free  

To join the library, you will need to show proof of your name and address (e.g. allowance book, bank / building society statement, driving licence or official bill / invoice). If you have no fixed abode, we will need to see proof of your name

  • If you are under 16 you will need to bring your parent or guardian so they can sign a consent form.
  • All new members will be given a PIN*, you will need this to use a computer

Once you are a member of Wiltshire libraries you are able to book a computer in advance, just phone your local library. You will need your library card number to do this.

Visitors to Wiltshire may use the system on production of adequate identification (e.g.: passport, driving licence, ID card). A donation for use will be requested.

  • Library staff will be happy to give you basic help and support when using a computer.
  • If you have never used a computer before or if you need more advanced help, you may need to attend a training course
  • Some libraries host IT taster sessions for beginners and all libraries will be able to direct you to an appropriate course in your area
  • Wiltshire Council has a large team of volunteers called digital champions, who provide free, basic computer support to people in their local community. For more information, visit Wiltshire Online.

Learning Curve run five week Get Online courses for complete beginners in Chippenham, Devizes, Melksham, Salisbury, Trowbridge and Warminster libraries. The course is led by a professional, qualified tutor and guides the beginner through the basics of using a computer, communicating online, using the Internet safely and finding information online. Exercises are provided at each session and resources are provided for learners to take away to help them to embed their learning. Each session lasts an hour and a half. For more information, please contact Learning Curve on 01225 792500.

  • All Internet access on library computers is filtered; this is to prevent access to offensive or illegal websites
  • If you find that you can access a website you believe should be blocked, please report it to a member of library staff
  • If you find a site that you believe should be available, please ask a member of library staff to request that it is unblocked
  • Children under 16 must become members of the Library Service
  • Computer access will be granted once a parent or guardian has visited a library and completed a Parental Consent Form
  • If a parent or guardian withdraws consent before a child becomes 16 access will be not be permitted
  • The responsibility for monitoring the material accessed by children remains with the parent / guardian.
  • Children under 13 will not have access to any social networking sites
  • Young people aged 13 -16 will only be able to access social networking sites with a signed Social Networking – Parental Consent Form

See computer use by children 5 to 15 for more information


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Last updated: 29 March 2017 | Last reviewed: 29 March 2017