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eBook, eAudio and eMagazine FAQs

eBook, eAudio and eMagazine FAQs


  • A valid Wiltshire library card number. If you are not a member of Wiltshire Libraries, please visit your local library with proof of your name and address to join.  If you have no fixed abode, we will need to see proof of your name
  • An RBdigital username and password. Register on the Wiltshire RBdigital library catalogue to create your username and password
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  • Adobe Digital Editions is required to download eBooks to your computer
  • This is free software and a link is provided from the RBdigital support page to download it
  • Once the software is downloaded you will be asked to set up an Adobe ID, this is also free
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  • RBdigital Media Manager is required to download eAudiobooks to your computer
  • This is free software and a link is provided on the RBdigital support page, under the Audiobook Desktop Apps heading, to download it
  • Once the software is downloaded, you will be asked to login with your RBdigital username and password
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  • You can borrow five eBooks and five eAudiobooks at a time
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  • You can borrow them for up to 21 days
  • They can be returned early but will automatically be made inaccessible once they expire.  This means that you do not have to remember to return your titles at the end of your loan period, if you do not wish to return them early
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  • eMagazines stay in your collection until you delete them
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  • They can be renewed, as long as a hold has not been placed on them
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  • If a title you would like to borrow is already on loan to another member, you can place a hold for free
  • You can place up to three holds at a time
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  • Due to Amazon’s proprietary file format, they do not allow libraries loaned material, which uses the industry standard EPUB and PDF formats with DRM (Digital Rights Management) protection, to be downloaded to their standard eReaders
  • However, it is possible to download library eBooks onto Amazon Kindle Fire tablets by downloading the RBdigital app from the app store
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  • No
  • Due to the low numbers of Windows smart phones in the market, RBdigital do not have a Windows app. Apologies for any inconvenience that this may cause
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  • You can read library eBooks on your Kobo Aura One by borrowing eBooks from the Wiltshire RBdigital library catalogue on your computer, downloading them to Adobe Digital Editions, connecting your Kobo to the computer and transferring the eBooks to it
  • This is different to how it worked with our previous supplier, as they had a special arrangement with Kobo which allowed their eBooks to be downloaded directly from the Kobo catalogue
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  • The website and app have help sections but, if you do not find the answers there, you can 'Submit a ticket' describing the problem using the form on the website or emailing the address provided on the app help pages. RBdigital will then contact you to resolve the problem
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  • No
  • They can only be downloaded to a home computer
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  • You can read eMagazines on the library computers by following the link on the homepage
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  • There are a huge range of fiction and non fiction titles to borrow for adults, teenagers and children
  • Some publishers will not allow RBdigital to make their eBooks available for libraries to lend so you may notice some authors you are looking for are missing
  • This may change as publishers review their policies on library eBook lending
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  • A wide range of fiction titles for adults
  • A small collection of fiction titles for children are also available
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  • No
  • Your eBook and eAudiobook loans will not count against the number of items you are able to take out from your local library
  • You will not be able to view or renew your eBook and eAudiobook loans from the library catalogue for our physical stock or from the self service terminals in libraries
  • Your eBook and eAudiobook loans will only be available through the Wiltshire RBdigital library catalogue and RBdigital app
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  • No
  • Any valid adult or child's library card can be used to borrow eBooks, eAudio and eMagazines
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  • Please email us at libraryenquiries@wiltshire.gov.uk
  • Please note that we are only able to purchase eBooks from the RBdigital store to ensure we meet usage policies set by publishers
  • This means that titles from some authors will not be available for us to purchase
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  • All our eBooks and eAudiobooks must be purchased from the RBdigital store to ensure they meet usage policies set by publishers and can be integrated into our digital library
  • To find out more, please visit the W F Howes website 
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@Salisburyfossie Hi Amanda, thank you for your kind words - I'll pass them on to the team and their manager. They are indeed a great team

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Last updated: 21 June 2018 | Last reviewed: 21 June 2018