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Frequently asked questions

Joining your library

Join the library online and start reserving books straight away. You will need to visit a Wiltshire library with proof of ID to borrow books and use the online resources.

You will need:

  • Proof of your name and address (e.g. allowance book, bank / building society statement, driving licence or official bill / invoice). If you have no fixed abode, we will need to see proof of your name. If you have no proof of ID with you we can give you limited membership straight away 
  • Young people under 16 will need to come in with their parent or legal guardian. The parent or legal guardian will need to bring proof of their own address as listed above
  • If you are housebound please contact your local library who will make arrangements for you to become a member, and can tell you about our home service
  • Children and young people under 16 are very welcome to join the library
  • There is no lower age limit for children joining the library. They need to visit the library with a parent (or legal guardian) who will need to bring a form of ID (e.g. an allowance book, bank statement or driving licence) which contains their name and current address
  • If this is not possible, library staff will supply a membership form and library card to take home for signature by a parent
  • Yes
  • Visitors to Wiltshire can become temporary members free of charge on presentation of their home library card or proof of address
  • When you join the library you will be given a unique four digit PIN
  • This will allow you to access your account details, place a reservation, check your loans and renew them online
  • You can also use your PIN to access a range of online resources
  • If you do not know your PIN you can ask for it at any time. Please email us or visit your local library, taking your library card with you for identity
  • You can change the number to another one if you prefer

Visiting your library

  • The Home Library Service is for people who are unable to use their local library because they have a disability, or are physically unable to carry library books,or for carers who find leaving the person they care for difficult
  • A library volunteer will select and deliver books or audio items to the persons home on a regular basis, usually fortnightly
  • There are no fines or charges for this service
  • For more information please contact your local library
  • Wiltshire libraries operates four mobile libraries across the county
  • Find details of their locations and times here

Borrowing and renewing library items

  • Library members can borrow up to twelve items on their library card
  • This can be any combination of books, films on DVD or Blu-ray and talking books on cassette, CD or Playaway (mp3) formats
  • You can borrow and return at any Wiltshire Library providing you do not exceed this total
  • You can renew books up to 4 times before you need to return them to the library
  • This can be done by ringing the library, phoning the 24 hour renewals line on 08444142270 or doing it yourself online
  • DVDs and talking books cannot be renewed as they are hired and must be returned at the end of the hire period
  • Books and audio books are issued for three weeks
  • Hire items for a week
  • There is a charge for books that are returned late  
  • The charge is payable again if hire items are returned late (this applies to DVDs and talking books)
  • Full details are available on our library charges page
  • Yes
  • You can place a reservation at your local library or online
  • To reserve a book online you will need to enter your library card number (with no spaces) and PIN
  • If you don't yet have a PIN please take your library card to any Wiltshire Library

There are several reasons why you may not be able to reserve or renew items online

  • Your library card may have expired. Library cards expire every three years; this is an opportunity for us to check that we still have the correct contact details for you
  • You may not be able to renew or reserve items if you have charges on your library account, these could be fines, hire charges, or reservation charges
  • Please be aware you will be asked to clear any charges next time you visit the library

If you are unable to renew or reserve items online please visit your local library or email us.


Computers in libraries

Full information on:

  • Accessing computers at your library
  • Computer use by 5 to 15 year olds
  • Guidelines
  • Health and safety
  • Using computers at your library FAQs

Can be found on our Computers in libraries page


Events in your library

  • Libraries hold a huge range of events for adults from author visits to carers support days
  • To find out more have a look at our event listings on our homepage.
  • Libraries have regular story times and rhyme times for children
  • Other events are held during school holidays and every summer there is a reading challenge for older children.

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08 Aug 2020 16:02


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You can find lots of titles from the official Summer Reading Challenge reading list on the RBdigital app.This wee… https://t.co/yQdBweBCld

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08 Aug 2020 09:00

Last updated: 25 June 2019 | Last reviewed: 25 June 2019