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Have your say

The Wiltshire Local Offer is continually developing and your feedback is important to help us shape the future.  We aim to be approachable, transparent and constructive to make sure that all views are acknowledged and considered.

The Wiltshire Parent Carer Council (WPCC) regularly engages with parent carers resident in Wiltshire (excluding Swindon) through events and surveys. 

To keep up to date with the engagement results go to the WPCC website section: Have your say! – Results.

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To provide feedback about the Wiltshire Local Offer (the website or any of the SEND services and support for children and young people) 

Contact WPCC on 01225 764647
Email admin@wiltspcc.co.uk 

Your views are important.

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Over the last 18 months, the WPCC has received the following feedback/queries in relation to the Local Offer.  This is summarised in a “You Said, We Did…” format. Older feedback is available upon request by email to admin@wiltspcc.co.uk.

I cannot get through to the Virgin Care Paediatricians and my son's appointment is very overdue.

WE DID:

  • Emailed the parent to thank her for her feedback.
  • Shared the feedback with the appropriate service manager who then contacted the parent directly and had a very positive discussion which involved a prompt paediatrician appointment being made and clear information regarding service provision.
  • As a result, Virgin Care have made available extra phone lines to ensure easier access for parents until Marsh 2018 when their new SPA (Single Point of Access) phone system will go live. 
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YOU SAID:

I do not understand the My Support Plan or EHCP Process.

WE DID:

Emailed the parent to thank her for her feedback.

Signposted the parent to the information from the Local Offer website which explains the process, including a link to a short video.

As a result, the parent reported that the EHCP video was very helpful and now feels more clear about the process and where to find information in future.

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YOU SAID:

“I have been told my Specialist Dental Practice at West Swindon Health Centre is closing and I don’t know where I will be able to access this service in the future?

WE DID:

  • Emailed the parent to thank her for her feedback.
  • Contacted the Business Manager of the Dental Service and shared the feedback received. We received information which we have shared with the parent carer and we have been told:

“As far as I am aware there are no plans to reduce special care dental services in Swindon or Wiltshire. Services are always being reviewed and the Dental Service is no exception. At this present time the review process is in its early stages and no decision has been made. When the current review has been completed we will then know if we will continue to deliver services from West Swindon or an alternative site in Swindon but a change of venue will not mean a change in the level of service.”.

As a result of sharing this feedback, we were also informed that there were changes to the current information held regarding Specialist Dental Clinics. The Clinic at Swindon Health Centre in Carfax Street is now held at Swindon Health Centre, 1 Islington Street, Swindon SN12DQ   01793607850, on the third floor with lift access.

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YOU SAID:

“Barnardos Groups are Fantastic”

WE DID:

  • Thanked the parent for her feedback, in person, as came via a WPCC Event
  • Shared the feedback with the Children’s Services Manager at Barnardos
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YOU SAID:

A parent carer from the Salisbury area called to share some feedback from herself and other parent carers too:-

“I wish to identify a gap in Early Years provision in relation to a toddler group being available, that is specifically for toddlers with additional needs/disability. I recognise that Children Centres stay and play sessions are of course inclusive but it is very difficult/uncomfortable for myself and other parent carers to try and be part of these groups when our children often play and behave in very different ways, requiring a different approach/resources. This can be very difficult to deal with emotionally and to also remain positive about our own child’s development.

I am lucky enough to attend John McNeil already but I do not have access to any informal toddler sessions which are so vital for both parent and child contact/confidence. Also other families cannot always attend John McNeil so can be very isolated.”

WE DID:

  • Emailed the parent to thank her for her feedback and sent information regarding parent carer support groups in her area
  • Shared the feedback with the relevant Early Years Commissioners
  • Posted a “Shout Out” to parent carers in our weekly email newsletter to receive more feedback
  • As a Result…..Having shared the feedback from parent carers, the Wiltshire Council’s Childcare Co-ordinator has offered to work with anyone who is interested in setting something up. If you are an Early Years setting, you already run a group, you are a parent of an early years child, or anyone else with an interest; please let the WPCC know and we will put you in contact with Wiltshire Council’s Childcare Co-ordinator in the hope that progress can be made
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YOU SAID:

In relation to your Virgin Care’s Community Paediatrician’s appointment:-“Our appointment was an initial assessment to consider an ASD diagnosis.The appointment was very thorough and my views as a parent and my daughter’s views were listened to and carefully considered.I felt that my experience and knowledge as a parent to another child with ASD was really valued and an open and honest dialogue took place.”

WE DID:

  • Emailed the parent to thank her for her feedback
  • Shared the feedback with the Lead Paediatric Consultant at Virgin Care
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YOU SAID:

In regards to Camp Activate Plus:-Your children enjoyed and benefitted from the Camp Activate and Camp Activate Plus programmes but you were disappointed that in some cases the programmes were cancelled. One example:-“I went to book my son on to Camp Activate in Marlborough Leisure Centre for October half term. I was told I was unable to do so because they have not got enough staff to give him the 121 support he needs (Camp Activate Plus). I was informed they have had to turn away approximately 6 or 7 other children for the same reason.”

WE DID:

  • Emailed the parents to thank them for their feedback
  • We shared your feedback with Wiltshire Council Leisure Services who operate the Camp Activate Program
  • As a Result… We have been told that the Leisure Service are looking to re instate the Camp Activate Program in Five Rivers Health and Wellbeing Centre in 2018 and are also looking to introduce the Camp Activate program at the Campus facility in Tisbury again in 2018. It has been necessary to cancel some sessions due to staff shortages but there is a recruitment drive for Camp Activate staff and a staffing restructure.  It is hoped that the restructure will create 12 new Specialist manager roles that will have specific responsibilities and areas of working, one of those will be Camp Activate for the Leisure Operation Specialist manager role. Once the restructure is complete a recruitment process will begin to try to recruit staff to the Camp Activate posts. Leisure Services anticipate this starting at the end of February 2018 at the latest
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YOU SAID:

My Send Lead Worker (SLW) has been very proactive and supportive to both myself and my son in guiding us through the process. There has been opportunities for face to face meetings and clear information about providing additional information from a parent’s perspective. My SLW has liaised with all the relevant professionals to ensure information is up to date for the My EHC Plan and has also met my son.

WE DID:

Emailed the parent to thank her for her feedback.

Shared the feedback with the SEND Team Manager and SLW.

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YOU SAID:

We have received positive support from our Social Worker from the Children’s and Young People’s Disability Team (CYPDT). She has visited my son at school and is visiting our home in the school holidays to complete a Single Assessment. She is also liaising with other services, such as the Children and Adolescent Mental Health Service (CAMHS) on our behalf.

WE DID:

Emailed the parent to thank her for her feedback.

Shared the feedback with the Social Worker and the Manager of the CYPDT.

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YOU SAID:

A consultation process was started in June 2016 and meetings held. The college staff met with our daughter and there have been enrolment and transition days, with email communication in between. We have been assured of a joined up approach with Tutors, Specialist Leads and a Well Being Mentor. We have been informed of an open door policy for both students and parent carers.

WE DID:

Emailed the parent to thank her for her feedback.

Shared the feedback with the relevant college staff and SEND Team Manager.

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Last updated: 18 October 2018 | Last reviewed: 18 October 2018