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05 November 2019

Wiltshire's adult care service has a positive year

This report highlights how far we've come as a service, and together with our partners we are fully committed to working together and ensuring people get the care they need and deserve.

Cllr Laura Mayes, Wiltshire Council Cabinet Member for Adult Care

A report highlighting how Wiltshire's transformed adult care services have worked and performed in the county over the past year has been published.

The Adult Social Care Local Account 18/19, published by Wiltshire Council, provides an overview of how adult social care services work in Wiltshire, what the budget is spent on and the service's key achievements.

Protecting the most vulnerable adults in the county is one of the council's top priorities and they do this in a number of ways; prevention, early intervention, personalisation and integration, and safeguarding.

In 2017, our adult care team transformed how it provided care in a number of bold ways. This included introducing our own reablement service, improving its innovative Help to Live at Home service and strengthening its urgent care response.

The reablement service has seen 74% of people using the service become independent. The West and North reablement service were recently inspected by the Care Quality Commission and achieved a Good rating across all areas they looked at.  One customer's relative said, "I am incredibly impressed with how quickly my mother has improved and regained her independence since she came home. I put this down to mainly excellent support she gets from reablement, who really understand what they are doing."

The new Help to Live at Home Alliance has delivered more care supporting people to live as independently as possible.

People are also getting the support they need at first point of contact. Together with the three local Clinical Commissioning Groups (CCG) the council has recommissioned an urgent care service which includes telecare, telecare responders and urgent domiciliary care.

The council has successfully provided new accommodation for a further 12 people with learning disabilities meaning they now have their own homes and are able to live independently.

Other highlights include:
• Almost 50 people took part in autism training in 2018/19
• An additional mental health professional service is available in the north of the county, ensuring more people receive timely support
• Mental Health In-patient Delayed Transfer of Care has been kept down to a minimum, going from up to 20 a week down to an average of no more than one.

The service has many aims going forward to ensure people continue to get timely joined-up personable care and support; including:
• Reducing length of stay in acute care and community beds
• Supporting the reduction of Delayed Transfers of Care
• Reducing permanent admissions to care homes
• Supporting people to live independently for longer through reablement

Cllr Laura Mayes, Wiltshire Council Cabinet Member for Adult Care, said: "This report highlights how far we've come as a service, and together with our partners we are fully committed to working together and ensuring people get the care they need and deserve.

"We are under no illusions of the challenges that the adult care sector faces and we still want to do more, but we have a strong foundation and highly-skilled workforce in place for us to build on."

Last updated: 5 November 2019 | Last reviewed: 5 November 2019

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