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14 March 2017

Drug and alcohol recovery service is praised

People in Wiltshire with drug and alcohol issues are getting committed support from proactive staff who work well with partners, according to a leading regulator.

The Wiltshire Council-commissioned drug and alcohol recovery service has been praised following a recent inspection by the Care Quality Commission. The Wiltshire Substance Misuse Service, delivered by Turning Point, has received the most positive inspection report the service has ever received.

The service aims to help people aged 18 and over to think about their drug and alcohol usage, and if they want to make changes it supports them to put together a tailored action plan. The service provides a range of support and interventions including a structured group work programme, counselling, one to one work, parenting course and access to online resources and tools to support recovery.

Last year a total of 518 people left treatment successfully having been supported by the service.

The aim of the inspection was to found out if the service is safe, effective, caring, responsive to people's needs and well led. Here are some of the report highlights:

  • Staff assessed and managed risk very well. They completed comprehensive risk assessments and ensured risk issues were communicated with others
  • Staff followed safeguarding procedures and their awareness and commitment to protect clients and others from abuse was high quality
  • Staff had good working relationships with other agencies, particularly the local authority safeguarding adults team.
  • Staff interacted with clients in a warm, positive supportive manner and treated them as individuals
  • Staff identified each client's recovery as individual and they formulated discharge plans around individual needs
  • Leadership and management was strong and visible in allocations and across the provider

Wiltshire Council cabinet member for public health, Jerry Wickham said: "Turning Point provides an invaluable service to residents and this positive report demonstrates they are terrific at what they do. Turning Point puts the needs of the people they work with at the heart of everything they do and are determined to support people all the way on their road to recovery. At the council we work very closely with the team there to ensure they are supported to provide the best possible service.

"I'd like to personally say thanks to everyone involved for their commitment and hard work in achieving this feedback."

Martin Lawrence, Turning Point hub manager, said: "Turning Point, since the start of the contract award in 2013, has worked hard to develop a range of treatment options to support people in Wiltshire. It is fantastic that the team of dedicated staff have been recognised for their hard work and commitment in the continued improvement of Wiltshire services. We have been recognised nationally for our performance in terms of positive outcomes, and this CQC report underpins this performance with a good measure of quality, this report further rewards all the fantastic individual and collective input. Congratulations to all the teams across Wiltshire."

For more information about the Wiltshire Substance Misuse service people should visit www.turning-point.co.uk or call 01225 718980.

Last updated: 14 March 2017 | Last reviewed: 14 March 2017

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