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16 May 2017

Innovative project wins national award

This award not only recognises the innovative technology we've used to improve services to the people of Wiltshire, but also the efforts of the council team in working with several local public sector partners

Carlton Brand, Wiltshire Council corporate director

An innovative Wiltshire Council-led programme which uses technology to transform how services are accessed, has won a national award.

Wiltshire Single View programme won the Transforming Through Technology Award at the Improvement & Efficiency Social Enterprise (iESE) Awards 2017, which celebrate successes in local public services.

The programme involves the council working with partners to encourage more sharing of appropriate information between public sector organisations.

The programme is a partnership between Wiltshire Council; Great Western Hospital NHS Foundation Trust; Salisbury NHS Foundation Trust; Royal United Hospitals Bath NHS Foundation Trust; Avon and Wiltshire Mental Health Partnership NHS Trust; Wiltshire Clinical Commissioning Group; Dorset and Wiltshire Fire and Rescue Service; South Western Ambulance Service; and Wiltshire Police.

Information sharing will enable Wiltshire Council and other public services in Wiltshire to improve the experience of Wiltshire's citizens by gaining a better understanding of their needs. It will reduce duplication and improve safeguarding decision-making at the point of referral or contact, quickly identifying those most at risk, and offering long-term efficiencies for all partner agencies. It will also significantly improve the experience people have of public services in Wiltshire. Only the right information will be given to the right people at the right time and nothing will be shared with anyone who should not have access to it.

Carlton Brand, Wiltshire Council Corporate Director, said: "It's a real honour to receive this award for our Single View programme. This award not only recognises the innovative technology we've used to improve services to the people of Wiltshire, but also the efforts of the council team in working with several local public sector partners.

"Single View is allowing public services quicker access to information they would normally have to request via post, phone, email or face to face thereby reducing delay and enabling better decision making at the point of need.

"It is enabling effective intervention to protect the vulnerable and to reduce the frequency and duration of citizens needing costly services and health care in the future resulting in cost efficient planning; against a backdrop of limited budgets and increasing demand across the partner organisations.

"We are proud to lead this programme, and to improve customers' experiences when using public services in Wiltshire."

 

Last updated: 16 May 2017 | Last reviewed: 16 May 2017

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